I have been working with Omar for about 3 years now, mostly referring contractors to him to obtain…read moregeneral liability and workers comp policies. But anyone I know who is looking for insurance, in general, I send his way. He has the most competitive pricing, is extremely professional, always responsive, and gives the best guidance when he isn't able to assist. If you are looking for insurance he is the guy to see, no games or gimmicks! Thanks Omar!!!!

Best insurance rep ever. He makes sure you have the most competitive rate and coverage which best…read moremeets your needs. He is always available whenever you have any questions any time of day or gets back to you stat. Great service and rates - highly recommend!

So sad to say this. But the insurance was good for about two months. Then it just kept going up and…read moreup from there. I get what everyone keeps saying. Its going up due to whatever the reason may be. But this went up another 10 dollars. I don't understand if you're older why am I paying so much. Also I got into a tiny accident with some idiot. Mind you nothing happened to this dudes car but the insurance took his side. Which I guarantee my car did not do. This guy just wanted to fix an old car accident he got into. And being we had the same insurance I guess his location looked out for him. While my dust that he claimed messed his car up was overlooked. If my damage was so bad a simple wipe woudl not havw fixed it. Mind you he wanted to settle away from the insurance after he thought he could scare me as if I did something wrong. All to say be careful who you sign up with. I didn't see the ratings on this location before. But I noticed its the same thing. You don't get responses quickly and the reasons used to why it goes up every month just doesn't make sense. Thanks for reading.

I was assisted by Semo and he provides wonderful service and professionalism . Takes care of needs…read morein a very great manner

I hate this place. I have been insured with State Farm for 40+ years. Recently my agent retired…read moreand SF assigned me this office. I have asked multiple times to talk to Mr. Trujano, but have never been given that privilege. The ladies who answer the phone often give wrong information. I am a lawyer, so I know. I hate change, but I guess I should look elsewhere.

Customer service is of the utmost importance especially when it comes to filing claims and dealing…read morewith unfortunate events. Not only are all insurance producers at this agency professional and detail oriented, the agent is the most involved I've ever known an agent to be and I've been with at least 4 before finding THE ONE. As long as I'm in Illinois, I'll be with this agent. Job well done to Trujano agency for treating your clients like family. For kindness over the phone, for accuracy with information and process, for follow up calls, and most importantly for having an agent that actually calls back clients and answers phone calls. Refreshing to experience good ole customer service at its finest!

American family is awfulwe are you ok with paying for 30 years and we have for shit coverage bx…read morethey don't off sick coverage or rental anything. My husband's name is Derek from Illinois we are from Illinois. We will see you in court and we will be changing insurance after you at very least send the car agreement. Can't wait to see you.

John Kent eventually contacted the head office and got them to address the issue. John did the…read moreright thing. That said, the head office did not go after the party at fault and my rates have gone up since the resolution of the issue (meaning they didn't stand by their policy holder).. They also have not lobbied the state of IL to reform laws that could prevent the type of situation from occurring again. .

Finding the Right Coverage Will Give You Peace of Mind - Thanks Don!…read more Choosing the right insurance can be a nightmare. You sift through quotes, wade through confusing jargon, and never quite know if you're getting the best deal. That I so many people until they meet Don Murphy. So many people are lost in the world of insurance. Their old policy feels outdated, and they aren't sure what coverage they actually need for their home and car. Don takes the time to explain everything in simple terms. He assesses their situation, listens to their concerns, and then presents them with options that fit their budget and priorities. Don doesn't just sell you a policy; he becomes your advocate. He ensures you understand the details and makes sure you aren't overpaying for unnecessary coverage. It will feel like he is genuinely on your side, looking out for your best interests. You will have the peace of mind that comes with knowing your home and auto are properly insured. Don will even help you navigate the claims process, making a stressful situation much smoother. Don't make the mistake of settling for a generic insurance quote. Finding the right representative, like Don, is crucial. His expertise and personalized approach can save you money and give you the security you deserve. Thanks to Don, you can finally feel confident in your insurance coverage. I highly recommend Don as the professional you have been looking for.

Everyone I've worked with (spoken to) has been very helpful here. Best Insurance agency we've ever…read morehad. Employees all seem to go above and beyond to help us find the right coverage etc.

I'm done with this place. Ed has been my insurance agent for car and rental insurance for over two…read moreyears now, but his son Kevin who seems to handle all my claims is beyond incompetent. In the last few months I've had two very major issues with them: 1) A car insurance claim for an accident. I told Kevin about it and we were the ones that filed a police report. I even scanned a letter in from the other party's insurance that asked us to take action and admit fault, which I was not about to do. Kevin acknowledges receipt and says he'll take care of it. Weeks pass and I get a knock on the door at 8am from a court officer handing me a letter saying I'm due to appear in court in a two weeks. If I didn't show, there'd be a default judgement against me. Again, I forward this to Kevin and he says he'll take care of it and that I don't have to show up to court. It's now one day before my court date and I've heard nothing. I call the State Farm claim office and they say they have nothing from Kevin or that office and that this is a very serious issue. They apologize profusely, contact me numerous times via phone and e-mail that day, and take care of the issue by having the court appearance dismissed. Awesome. Kevin? Not so awesome. But, being the moron I am, I decide to retain them as my local agent. 2) I buy a new house a couple months ago and ask for home insurance. After moving in, we get an e-mail (you'll never guess from who) asking for a picture of our shared, detached garage with no ivy on it. We say we don't have such a picture, because, you know, there's ivy on the garage. We also tell them it is shared property and we can't just have work like that done immediately. The owner of the other half has to be contacted, approve of the work, and pay for half. They don't reply. A few weeks later, on a Friday afternoon, the asshole decides to email again demanding a picture of the garage without ivy by Monday (doesn't such an immediate need also typically require a phone call?). That's all. Nothing listing any consequences or anything. We say, again, that it's not possible for the work to take place so fast. Again, a few weeks later, we get a letter in the mail saying our home insurance has been cancelled due to the ivy on the garage. W. T. F. Hey, Kevin, thanks for a heads up. Fool me once, shame on you. Fool me twice, shame on me. The day I got this letter I began the process of moving over my insurance to Roni Siegel. She has good Yelp reviews and her agents have been very kind and helpful so far. If it weren't for State Farm's wonderful central claims center, there's no way I'd still be a customer with them either.

The unprofessionalism that I've received with Alex was disappointing. This was probably the worst…read moreexperience I've had with an insurance company. He would talk to me like a child when I would ask questions about my insurance policy. Kevin was helpful whenever he would respond to my inquiry about a week later after emailing him a 2nd or 3rd time.

Excellent customer service and great product quality. They were able to help me with all my…read morequestions regarding my car insurance and I was able fully understand my insurance policy

Do not get insurance from this agent. I purchased rental insurance online and was appointed this…read moreagent. I purchased basic rental insurance. When I received my paperwork the rental policy was not mailed to me or available online. I did receive the insurance coverage which included things I did not ask for or needed with rental insurance. Fuel oil release $10k was added. I had to google what it was. Fuel oil release coverage is necessary if you have a fuel oil tanker on your property for heating to remove the oil from the soil in case of a spillage. WHY IN THE HELL would I need that renting a apartment in Chicago. Trees, shrubs, and landscaping coverage was added, I do not need this nor did I ask for it. These were added by the agent...FRAUD. DO NOT GET INSURANCE FROM THIS AGENT unless you're willing to pay extra for coverage you didn't ask for or need.

My relationship with Bill Gigler's office goes all the way back to 1992, when my family first…read morebecame clients--and more than 30 years later, we're still with him. That kind of loyalty doesn't happen by accident. Insurance can be complicated, but having the right agent makes all the difference. Bill and his team have consistently provided the kind of service that gives real peace of mind. Whether it's auto, home, or life coverage, I've trusted them through every stage--even after relocating 3,000 miles away five years ago. What truly sets this office apart is the people. Over the years, I've had the pleasure of working with Judy, Lynn, Jeanne, and now Elizabeth--each one professional, responsive, and genuinely caring. When you call or email, you can count on a timely response, and when they say they'll follow up, they absolutely do. And every so often, Bill himself will personally check in, which speaks volumes about his commitment to his clients. Yes, State Farm may not always be the cheapest option, but in my experience, you truly get what you pay for. When something goes wrong and you need to file a claim, having a team like this in your corner makes all the difference. Their support is thorough, reliable, and reassuring during stressful times. Even though I now work with a local State Farm agent as well, I will never leave Bill and his office. Their level of service has earned my trust for decades. If you're in Naperville or the greater Chicagoland area and looking for an agent you can truly rely on, I highly recommend Bill Gigler and his team.

I've been a State Farm customer for many years, but unfortunately, my experience with Bill Gigler's…read moreoffice has become very frustrating. I received a bill from State Farm without any explanation of why I was being charged, despite already paying thousands of dollars for my auto and home insurance. I called the office and spoke with Elizabeth and Schyler, and I also emailed the office and Bill Gigler directly, hoping someone could explain the charge and help resolve the issue. I even called State Farm's 800 number, but I was directed back to Gigler's office. Unfortunately, I never received a satisfactory explanation or resolution, and I never received a response from Bill Gigler. After being a loyal customer for years, I expect my insurance agent's office to be responsive and willing to help when there's a billing question or concern. I'm disappointed that I've had to spend so much time trying to get a straightforward issue resolved without getting the assistance I needed. I'm now shopping for a new insurance agent who values customer service, communicates with their clients, and is there to help--not just collect payments. Unfortunately, based on my experience, I cannot recommend this office.