We have accounts with several banks and receive (or have received) other bank services (e.g.,…read moresecurity boxes, refinancing mortgages) through several more. We like this one best. And this branch, with its central location in town, is the one we prefer.

This location has a fantastic staff of tellers, and managers to serve the members…read more Very competent team proud to be a member.

I stopped using them and moved my money to a credit union recently. I had been with Fifth-Third for…read moreat least 20 years. There are many reasons I left, but here are the top ones: 1) Fifth Third is pulling out of small towns in SW Michigan, leaving only an ATM behind, if that. 2) At the branches I use, there's constant turnover of the tellers. To me, that means they're not paid or treated very well. 3) Corporate spends LOTS of $$ on political lobbying in Washington and Lansing. Also contributes mostly to candidates from one political party. More info here: https://www.goodsuniteus.com/company/-LX7m62CV0FgpX6TgkLv Other than encouraging people to vote, I believe businesses should stay OUT of partisan politics. Regular voters should have the most influence in our capitals, not corporate interests. Credit unions are typically not involved in politics. CUs serve their members, not stockholders. PLEASE NOTE: Customer facing employees were *not* the problem here. My issues with this bank go way up the chain of command. Also, I am not now nor have I ever been a Fifth Third Bank employee. Nor has anyone in my immediate or extended family.

Too many issues to list. Bill pay not sent in same town till…read morea month later Husband deceased, all documents given to bank twice, but mortgage still has his name on it 4 years later. I had to threaten them to take my 48k out. They actually told me to provide all documents for a THIRD TIME. INSTEAD I SAID NO, YOU CAN WIRE THE MONEY TO MY MAIN BANK. THEY WILL WIRE YOU THE MORTGAGE PAYMENT! I don't know what happened to them, it's sad

Cashing a check at pnc. They charge 2% with no limit on the amount they take for cashing a check…read more Would never advise anyone to use PNC. Horrible!

Dear PNC branch employees, If you don't know something when…read morea customer/client asks you, please be willing to reach out to another coworker or your managers. Telling customers/clients 'I don't know' isn't how one should be responded to. This branch used to be quite a great spot and branch to go whenever we need anything financially related. We have been coming here for years. Now, it's full of employees who are just flatly giving out 'I don't know' to customers/clients. Hopefully very soon, they will learn to pick up their 'I don't know' and then it into' yes, I'd be more than happy to find out more info for you'

A new employee of ours--an 8+ year member--was approved for a loan pending income verification. She…read morehad not even set up direct deposit yet and simply provided paycheck stubs generated through our payroll system. Instead of contacting the employer to verify (which would have resolved everything quickly), she was accused of submitting "fake" paycheck stubs, told she might need a lawyer, and the loan was denied. The situation escalated unnecessarily and caused her significant fear and stress. For context, she has been with us about a month at a $120,000 salary, and previously worked 18 years at her former employer, earning $195,000 on her most recent W-2, which she offered to provide. I emailed the CEO directly to ensure this didn't happen again to her or to other employees who bank there. There was no response. We are a small Kalamazoo-based company that employs caregivers serving veterans (through VA programs) and elderly clients so they can live safely at home. Because of how this was handled and the lack of follow-up, we have reviewed our payroll relationships and identified 31 of our 128 employees who currently have direct deposits going to this institution. To top it off, one of their branch offices came to one of our employee meetings about a year ago to offer their services, which is why we have a large number of employees banking there. Based on this experience, we are moving away from sending payroll direct deposits there and recommending our team consider other banking options. We expected due diligence, professionalism, and communication--none of which were provided.

This credit union has always been helpful to me. They're more then willing to help with any problem…read moreyou may have. I lost a debit card once and they were able to make me a new one right there at the branch in around ten minutes. I've also had an auto loan, and they were easy to work with.

Do not bank here. I have been with this bank for over 8 years and never had a problem until someone…read morescammed me. I immediately called Chase and filed a complaint and let my previous account close. I opened up a new account in person, was told everything was good, only to have it suddenly close a few days later. Chase not only made me repay the money that the scammer stole from me but also wasted my time opening up another account, just to close it again. Chase says when you sign up for an account they can decide to end their relationship with you and close your bank account, at any point in time and they do not have to give any explanation for doing so. I will happily take my business elsewhere and seriously hope nobody else has the misfortune of banking with such a horrible, dishonest and greedy company.

I been a Chase customer for years! First tine at this branch. The outside ATM was a little tight…read morebut I took care of my business.

People at the bank are nice and have been helpful, but do not rely on bill pay to pay as you…read moredesire. The system will indicate it is sending something electronically and then send it as a check, only telling you after the fact. This means your payment may not, and most likely will not, be received on time. Additionally, even when a stop payment is in place, the amount will still show as deducted from your account. So after you do a direct pull from the creditor so that the money is received on time, double the amount you paid will show as being withdrawn from your account. This did not happen until the switch to .bank and a different vendor was put in place for bill pay. Please fix this FNB because it is much better to handle bill pay in one place than it is to have every creditor have access to one's bank account information for direct pulls.

Local, professional and understands the needs of a small business and individual. Tellers here are…read moreknowledgeable, friendly and efficient. Ms. Edwards , thank you for everything, we are blessed to have you working with us.

During an emotional time for our family, I was at Flagstar on West Main with many questions and…read moreconfusion. I met with Martin to discuss my options and he was understanding, kind, and very detailed in helping me through my many financial situations. I cannot express my gratitude enough for the excellent care and service I received from him and this branch. Each employee I spoke with also had the same caring, helpful demeanor. I will certainly do my banking here, thank you for truly caring.

Here is a new post about Fifth Third. I am even less enchanted with them than I was when I moved…read morehere in 2015. At least the people in the branch were nice and, sometimes helpful. This place is like a Temu Purchase. Not worth what they charge, no customer service, you can hardly even get anybody on the 800 number, and if you want to chat, it's going to be the AI for you. I'm done with this

I've maintained a banking relationship with Fifth Third Bank in Three Rivers Michigan since they…read moreacquired my previous bank, Old Kent bank, in 1988. I've financed multiple cars, homes and properties throughout this relationship and maintained good standing and positive credit history over decades, and throughout this entire relationship. Recently I tried to refinance one of my properties and encountered a very negative experience that must be shared as a horrible example of effective customer care, service and retention. I believe it is driven by race and I feel this interaction is discriminatory in nature. I was denied a refinance despite my positive banking history and excellent credit rating. I was also spoken to in a condescending and disrespectful manner by the loan agent. As a Black man who has been a pillar of his community for decades, I am upset and disgusted by this situation/behavior. I wholeheartedly denounce how my business has been handled as a longtime, loyal and credit-worthy customer. Fifth Third Bank needs to reassess their approach to customer care and service in this community!