I love UBCCU! I was shopping around for an auto loan and the first time I called, I spoke with a…read morelady name Savannah. I was immediately put off by her attitude. She was very unfriendly and harsh. She sounded irritated to answer my questions and I was eager to get off the phone call and continue my search, as her customer service was horrific. However, after I had done some research, I decided that UBCCU had the best rates, and decided to call again. I was then greeted by a friendly, perky woman named Hannah. Hannah answered all of my questions and even provided some additional education, and I really felt like she was looking out for my best financial interests, and she was just really nice to speak with! After discussing my options, I decided on the perfect loan for the car I wanted. Great rate, and low monthly payments. Hannah is easy to get into contact with and always seems excited to hear from me. If you're ever in need of a loan, call UBCCU and ask for her. My experience with UBCCU has been great since I got my new car. Online banking is easy, I can call Hannah with any questions, and my new car is awesome! 5 stars, highly recommend. Thank you Hannah for making a great impression on me after a not so great impression by the first lady.

I've been a customer here for many of years and I couldn't be more happy. The nicest people and you…read morecan tell they love their job. Thank you Tom's office!

My husband and I have been customers of this State Farm for 20 years or more and all we wanted was…read morea chance to see if we could get our policies reviewed for possible lower rates. We went to Farm Bureau and are saving close to $800 per year. We have multiple policies with State Farm (5 policies) and was hoping not to leave. No one at State Farm even TRIED to keep us, knowing we are LONG TIME customers. Very disappointed! Bryan & Stacy R.

Amazing service ! Wendi Traxler and Carrie Boley fought hard to make sure our loan was approved!…read moreI'm almost positive it wouldn't have gone through if it wasn't for the attention to detail and hard work put in by these two amazing women . If your a first time home buyer or this is your last dream house ... Prime lending is the way to go . Ask for Wendi ! She is amazing ! Thanks again Wendi !

Amazing dedicated staff working to meet the customers' needs and make the mortgage process as…read moresmooth as possible!

I've been really pleased with my experience here. I truly feel like I now understand what my…read moreinsurance is how important it is to have the right coverages. The team is absolutely amazing and I love that I can call and speak to a real person, not a 1800 number. Thanks Duncan Agency for being the best! :)

These folks take the time to make sure you understand your coverage. It is reassuring talking to an…read moreagency that actually cares about their customers and doesn't treat you like another number.

It is hard to convey how fortunate and grateful my wife and I are in having found the incredible…read moreteam of people at Zhang Financial. Over my 45 years of investing, first via company managed 401K's, then by "retail" financial "advisors" of my choosing I reached out to Charles Zhang about 4 yrs. ago. After an initial call with Charles and his wife Lynn Chen-Zhang, they agreed to take us on as clients. Their team offers an outstanding balanced and complex understanding of the financial market's, strategizing of our personal goals and financial position and most of all a very empathetic, personal and introspective interaction with both my wife and myself. I swear, my wife and I turn to each other after every quarterly account review in disbelief at how incredibly fortunate we are to have their good and active counsel with our life nest egg. What a team! Thank you All! Charles Zhang has been ranked #1 in the nation on Barron's list of America's Top 100 Independent Wealth Advisors for 2024. This is the third year that he has been ranked #1; he previously received the distinction in 2023 and 2021*. He is currently the highest-ranking NAPFA-Registered Fee-Only Financial Advisor on the list.*. And has been named the #1 Financial Advisor in Michigan by Barron's for the past 13 consecutive years beginning in 2013 through 2025.* Lynn Chen-Zhang has been recognized as one of the nation's Top 100 Women Financial Advisors and #1 Female Financial Advisor in Michigan in 2014*.

After using for over 40 years a well known large advisement firm, I switched to Zhang after reading…read moretheir excellent reviews and top ratings in Forbes and Barrons. So glad I did. Besides having a set fee withdrawn quarterly, they use the Schwab platform and their well diversified investments outperform all their benchmarks. David Marshall CPA and Kyle Mack CFP, our advisors, always get back with answers to our questions in a timely manner. So happy to be a client of this firm and its wonderful advisors.

This agency is very responsive and thorough when it comes to adding a new policy or making changes…read moreto an existing policy. I am glad we chose the Brian Johnson Allstate agency!

James is by far the RUDEST individual I've ever spoke with on the phone, not once but 3 different…read moretimes Ive spoke with him. Talking with him makes you feel like a complete idiot. Jim on the hand goes out of his way to make sure you feel confident and comfortable, which is what anyone would want in an insurance company. The sad part is James seems to always answer the phone, so when you call ask for Jim!!! If it wasn't for Jim I'd take my $$ else where!!!

The last few times I've had to go into this office I end up with Shannon. At least I think that is…read moreher name considering it sits on her desktop and she's never wearing a name tag. My very first experience with her was not great, she was in a bad mood and clearly only cared about how her day was impacted, but not how she would impact others that she "helped". If I have a torn bill I take it in and get it swapped out, but she gets visibly annoyed. Even huffs! Not loudly but just enough. This has happened twice. Sometimes bills get ripped, what can I say. She also will not ask you what type of bills you would like or just FYI you that they are low on certain bills in the machine. She picks what you get! Like idk 5 $10 dollar bills. Even though she just swapped your ripped $10 lol. Even if you try to say what bills you want. She will give you a little snap and clearly this is her idgaf what you want I'm giving you what I want. Why? Why the attitude and poor service? The other two ladies are amazing! I have decided to steer clear of this woman. I will not put myself in an unpleasant energy, when the situations can be simply pleasant. Clearly someone needs to call a tree service company to come help remove the whole tree she's got wedged up her a$$. Do better Shannon! I hate this rock we live on too. But at least I show kindness and share a smile.

This was our 1st time seeing someone at Liberty Tax on Westnedge in Kalamazoo/Portage area for…read moresomeone to do our taxes? We were extremely pleased with them, and we saw Chuck Miller for our tax preparation. He was very personable and knew his business very well! It only took us about an hour and the staff person greeted us and was quite helpful before and after we visited their location! We will certainly plan on going back for our tax preparation needs in the future! Sincerely Dr Michael Schroeder and wife Kathleen