Paulo Sereno is an excellent agent who truly looks out for his clients. He works hard to ensure you…read moreget the best deal and consistently goes above and beyond to help. He makes the car insurance process simple, manageable, and easy to understand.

This company is terrible. Front receptionist didn't listen to why I was calling, transferred me to…read moresomeone who was off and did so before I could say no. I called back to speak to a supervisor and she hung up the phone on me. 7/07/25. Don't use this company

Awesome agency to deal with. They have integrity and they will give you the best deal they can, and…read moreare very knowledgeable in the insurance business.

This agent talks to his customers so hatefully. If you need something he tries to talk down to you,…read morehe has called me "dumb" on a phone call. HIs office removed two payments on different dates without authorization. They would not return our funds and our checking account was thrown into over draft because of "a staff member's mistake." During the winter storm this year one payment was drafted without authorization and caused us to not even have grocery money. We have been with his office since 2014 and the problems are reoccurring. We have had several claims and when we called to talk to him about making changes to our policy he feels the need to list off each claim and "the amount of money that we cost Farmers." He is a horrific example of an agent. We have since switched agencies and are confident that Farmers would not want their name smudged do to this agency. GO ANYWHERE ELSE!

Yes Streamless Insurance is far better than my Allstate agent. The agents at Streamless shopped…read morerates with Progressive Insurance, Mercury Insurance, Safeco Liberty Insurance, Infinity Insurance, Hartford Insurance, Foremost Farmers Insurance, Standard and Non Standard Companies. Let me tell you in less than hour being at the carrollton insurance office, agents at streamless saved me $123 per month. Awesome and super awesome, office is clean and very professional. Top scale staff working and good with my children. they are family and god/church goers people at streamless insurance.

Do not fall for their lies. I signed up for insurance for $167 a month with the Drive Safe & Save…read more"discount". It jumped to $171 ($4 big whoop) and I accepted it. Now my bill jumped to over $200 a month. When I asked for an overview of why the drastic increase I got back, and I quote: "Drive Safe & Save® is included on this vehicle. The discount changed from $84.24 last term to $175.06 this term. The general rate premium for this vehicle increased by $183.27. The insurance industry is increasingly using data and advanced modeling to improve how policies are rated. The Enhanced Rating Plan now uses over 200 rating variables, compared to about 75 previously, to create more personalized and accurate premiums. A greater amount of data from third-party consumer reports will be collected and used within rating models. Examples may include: Vehicle Information Driver Information Prior Insurance History Claim Information Annual Mileage Consumer Credit Information Vehicle Safety Features We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims. Please refer to your Renewal Declarations that were mailed to you, or you can locate the document in your State Farm account online or on the app. We have other discounts that may be available to you, including bundling with other policies that may benefit you, such as a Homeowners' or Renters' policy and/or a qualifying LIFE policy. Please give us a call if you are interested." Three things standout to me on this. First, the statement, "We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims." That sounds like "We want more money" to me. Also, I have had no claims submitted in YEARS. Secondly, this sounds like a template response written by AI and it noticed the mistakes so it made up the previous paragraph. Lastly, they try to sell me MORE to "discount" the rate. I call BS and will be leaving State Farm after almost 15 years to find an agency that treats me better. Do not trust Jenny Stewart's branch of State Farm

I submitted information online and this agent's office responded. I got a quote on April 1st for a…read morepolicy I needed April 18th. The licensed person put an effective date of April 1st. I never asked for that date, not insinuated the need for that date. The next day April 2nd I followed up to solidify the quote and mentioned, for the first time when I would need the insurance (April 18th). I was happy with the quote and indicated that to the licensed person. I went out of town and came back to follow up and purchase my insurance on April 15th and the quote had increased by almost $30/mo. I asked why, bc I had a quote. They told me bc it was noted as Effective April 1st it could not change. I called SF CS and asked them if i had a quote given to me on April 1st would it expire by April 15th. They said no you should be good. I told him, online you get a quote and it usually expires in 30 days. Yes, you should be good, they said. I also asked if their was a rate increase and he indicated, no. The next day I called Jenny Stewart's office back and they said we have nothing to do with it we just place the effective date and it spits out the price. I don't doubt that is true, but read on. I called SF CS again and they stuck to their guns about the quote should remain the same. They called Jenny Stewart's office and altered their story. Why? I do not know. It's a guess, but they told me that she would call me to explain. Did I get a call? NO! The reason for my rant. I got an email at 5:19 PM, at the close of the day saying the they had a rate increase on April 15th. And that was it. Jenny Stewart obviously did not want my business! I surely do not recommend her!

Bait and Switch - We are not the first to get scammed by Taite Insuance. Our 22 year old son…read more(Keller High School, now at Texas Tech) was contacted by Bill and was told he could save him a ton of money on his car insurance. Our son (a part time cook at Sonic) who is always trying to save money took the bait. Bill came back with a price that was going to save him over $70 bucks a month - a big deal for him. Our son paid Bill the first month premium, got his proof of insurance card from Bill, then went on to cancel his previous insurance coverage. The following day Bill sends him an email saying that the price he gave our son was wrong and that in fact he is now going to need to pay even more than what he was paying previously. After quoting a price 3 times, cashing his check, issuing an insurance card, Bill had nerve to came back with a NEW price that was $20.00 more than what he was paying with his previous insurance company. Needless to say this was a total bait and switch!!! Our son had to go back to his old insurance company (who he had canceled) and they in turn used the opportunity to raise his rates as he was coming back with his tail between his legs. Then on top of it it took 2 1/2 weeks for Bill to return the money to our son. I have noticed from other reviews on Google this is not the first time Bill Taite Insurance has done this to people of our community. Stay away is my advice. BTW - can't wait to see what kind of BS response I get from this post from Bill.

I have been with State Farm for over 25 years and am very happy with my decision. My agent, Bill…read moreTait is amazing and truly cares. Listening to others horror stories with companies and their claims process, I'll be staying with Bill Tait at State Farm in Southlake!! My family has been with State Farm long before I was ever born. So quite naturally when I became of age to get my driver's license and start driving, my parents of course added me to their existing policy. Once on my own, I of course stayed with SF until I could do my own research.... Recently I reviewed all my policies with my agent and before I met with him I made phone calls to get quotes from other companies...and that's when I realized you can't go wrong with Bill Tait at State Farm!!! Prices were outrageous with other companies (I.e. Allstate, Farmers, Geico, Progressive...etc. - - believe me, I checked them all) I want everyone to know it is not so much the company you go with, as it is the agent. I have always been very fortunate to have had an awesome State Farm Agent like Bill. Bill Tait in Southlake is what I would refer to as the real and true backbone of your insurance company. As with all first impressions, it is more than not, that impression we take with us and share with others. I've have been a State Farm customer for 25+ years and would never consider switching providers. They have excellent customer service and the agents respond to any inquiry or concern very quickly and thoroughly. The few times I've had to file a claim was painless and very efficient. I would strongly recommend Bill Tait-State Farm insurance to anyone! Contact him if your are truly looking for great service and best bang for your buck! Bill Tait - 817-251-8900

HIGHLY RECOMMEND! Judy Samuel and her team have gone above and beyond for our insurance needs. We…read morefeel so secure knowing our home and automobiles are covered by one of the top insurance companies in the nation. The kind folks in Judy's office are very detail-oriented to get the job done right. Judy also has many options for Life Insurance and spent a lot of time answering our questions to help us pick one perfect for our needs. FIVE STARS - WELL DESERVED!

I went with a friend of mine and we walked to the door only to be snubbed by the insurance agents…read moreinside. It was clear they did not care if we had insurance or not

I recently moved to Princeton from Chicago and had to start fresh with all my medical stuff. I have…read morebeen on Medicare for 3 years due to my health and never took advantage of the other plans. A lot of the times when you speak to the insurance reps they are just there to get a sale and not there to actually help you. I met Shamus at Baylor and he was very helpful after I told him what I really wanted with my insurance plan. He took the time to make sure ALL of my specialists were on the plan I chose before I actually agreed to the plan so there are no issues later. So far things have been great, and most of all when I have questions he is always available even though it's not open enrollment season. I really appreciate everything you have done for me Shamus. I will remain in touch with you as long as I live in Texas ‍

The Wilkins family agency absolutely took care of all my insurance needs. They offered me lots of…read moreoptions and always followed up. I would recommend to all my family and friends.