Amazing service and great customer experience. Saved us over $1,800/year on auto and home…read moreinsurance. They can shop rates and review options in a simple, understandable way. Highly recommended!

From the owner: NIB is an independent insurance brokerage firm offering personal and commercial lines products…read morethrough over 40 top-rated carriers. Our advisors are client-driven, not carrier-driven so we can customize plans that best fit our clients' needs and budget.

Justin- you left a voicemail today. Thank you. That you…read morebelieve that you were in constant contact sounds nice. Appreciate the sentiment. The extra fess and how hard I worked to get the information needed to maintain the rates and fees, is what we signed up with you to do. Appreciate the fact that Jennifer was available. Only kept auto policy with you because it did not cost me $100 to have you rewrite the policy. And they did not raise rates. The home policy increased 25% and you put them on AUTO renew. No thank you! Big favor. Unless we pushed back we would have been out $250. No thank you. Funny how my fee to join your group is not enough to get the service for free. Your rating is well deserved. Perhaps you will work well with those who remain,

Best. Insurance. Agent. EEEEEVER…read more With apologies to the great philosopher Rick Stacy - "If you aren't doing business with Justin, you're burning money!" Seriously, the quality of service you receive with this guy is amazing. He's masterful at setting expectations and keeping in touch. He doesn't take you for granted, regardless of whether or not you've been a customer for five minutes or five years. Way to go, JW!

After being very frustrated with my car insurance rates for the past years and another spike in my…read morerate recently, I decided to use my facebook friends as a resource to find something better. One of my friends from junior high reached out to me letting me know her husband could help and did he. My rates fell and am paying half of what I was paying. Not only was Brian great in helping me get the best deals his follow up work was above what I had expected. It definitely pays to work with advisor versus the direct insurance company as you know that they are there to help you and not their company. This is definitely the way to go for me moving forward and will combine my home insurance once I settle down in a home of my choice. I appreciate honesty especially in this industry so thank you Brian for all your help!

They did a great job helping with just what I needed without the pressure of up-sales I didn't…read moreneed. I feel they've been honest and helpful since day 1. I've saved a lot of money with their help!

I had a family friend as an Goosehead agent for more than 10 years, apparently he spoiled me…read more.. I've now "fired" 2 agents since he moved away. They've changed their business model to a strict hands off approach to customer service. They are now highly unresponsive to issues once they've "sold you". The "agents" now do NOTHING but sales. They simply sell you and then ghost you. So now I'm shopping for a new insurance broker, not just an insurance carrier! After 15 years I'm DONE with Goosehead!

HORRIBLE EXPERIENCE! Others posted and I should have believed it. They are responsive until the…read moresecond you sign on and pay your premium and then forget it, you will spends days on end trying to reach someone again.

I've been with Goosehead for several years now. I read the…read moreother reviews about Doug Becker before posting my own, and I am not surprised at all. He does not respond, EVER, even when others tell you he will call you back immediately. They claim he's in a meeting every time, but that must be code for the Golf Course. The fact that these nearly identical negative reviews span several years, and Doug Becker retains a Goosehead Agency makes me wonder if the problem is actually with Goosehead's culture itself. Goosehead will soon get a Yelp review from me. I'm certain there are better Agencies within Goosehead. If you're commitment lies with Goosehead, you might want to avoid Doug Becker's agency in Texas.

There is another review stating they left because Doug wouldn't return calls or help. I found that…read moreto be dead on. Two years ago I used Doug and had a good experience and a good rate. That was the end of the good. Last year I had a hard time getting Doug to call me back about looking at my rates, which had gone up significantly. He said he'd look into it when it got closer (month away). I wanted to look at it then but made the mistake of trusting him. After I had to call him back again he finally told me he had looked at the rates and none were better. I'd had a parking lot accident the year before and he pointed to that as the reason my rates had increased $1000. Seemed excessive but ok.... Looking back I doubt he even checked rates. Late last year I bought a new truck. Started emailing Doug to have the truck added on and couldn't get a return email so ended up adding it myself through Progressive directly. I wanted to make sure I had best coverages through my Agent. Why have an Agent otherwise???? I finally got in touch with him via phone. He told me my old coverages were fine. Again I'm not sure he looked. And, he made lame excuses about email issues for the reason he didn't email back. At this point I'm not happy at all... Then the next insurance renewal comes and it's up another $1000 and has now DOUBLED in two years. I call and tell Doug I'd like to shop again and his response is that it has probably gone up due to hurricane Harvey. What? Ok... He says he will check rates and get back to me. I ask when and he says "soon" and that he's very busy and has other customers to check first. I tell him "soon" is not good enough I need a firm date and ask him to call by Friday (this is on a Tuesday). He was supposed to have called me back two weeks ago today. He hasn't called back yet. I didn't expect him to call back as the pattern was there so I've been shopping for insurance and found a rate that was $1200 less than what I had through Doug from another Agent. I guess Doug was too busy to help an existing customer. So I helped him as best I could and went elsewhere !

I recently received a quote for life insurance and was very impressed by the easy to understand…read moreeyes that it was explained to me. They gave me options that work for me now and as my financial situation changes over the coming years. Love this office!

Working with Russell is everything you would like your agent to be. His office is kind, caring and…read morealways there for you, whatever your insurance needs are! I recommend Russell and his team for all your insurance needs.

Logan was great and made the process very simple to switch our home and auto insurance.read more

Logan at the office made my move to Texas that more easier! HE followed up with me today while I…read morewas driving (for four days) to get to Texas. It was one less thing I had to do and he reached out, that gesture to take the step to reach out to help me in so many ways and made me feel and for that I will always refer people to Logan.

I have not been very happy with this office recently. I have been with them since moving to Texas 4…read moreyears ago and haven't really had a need to communicate with them much until recently. Response time is delayed, they don't follow through with requests and now that I have switched agents, I can see that they didn't upload necessary documentation to my account that impacted my coverage. I'm happy to have switched agents and caution you to rethink going with this office for your State Farm needs.

I have been a customer of Amanda Varner - State Farm for over 15 years. They are the best…read moreinsurance company that I have had over the past 40 years. They insurance my house, autos, RV's. They are very helpful and when I have had claims, they were very pro active. The last two claims I had were on my home for hail damage and my 5th Wheel roof for tear in the roof. There claims group were quick to get an adjuster to my house and RV and the money was received within days after the adjuster made the claim. As for customer service, all I have to do it give them a call or email about an issue and they communicate there actions and perform the work without a hitch. Highly recommended.