TLDR: it felt like I was the first person they ever insured. Offered many excuses but never able…read moreto rectify problems which made me nervous that if I ever had real issues/claims they would not be able to handle it. So my policies ended up in the hands of B and M after my agency closed and my former agents ended up working there. My first clue that there would be headaches is that they didn't let me keep the agent and assistant I had been working with for 13 years at the previous company. I told myself it would be fine because b and m had been around for a long time and I'm sure they're just as experienced as my agent. I was wrong. The annoyances came in the fact that they somehow lost my discount for using my bank account for automatic withdrawals. No big deal...just get it back....right?? Wrong again. Multiple phone calls, policy changes, cancellations, rewrites and on and on. The real kicker is that I pay my premiums in full anyway; something most smart companies give you a discount for but this one does not. Now I understand that automation of withdrawal vs paying in full has nothing to do with b and m and was related to the actual insurance company, but the fact that they couldn't resolve the issue with the actual company after 3 MONTHS was infuriating especially after cutting a check for $7500. I kept getting bills and policy cancellations in the mail for 3 months despite paying the premiums in full and all over a $68 discount. Was it the end of the world?? Ofc not but the frustrations left me wondering what would happen if I had an issue with a claim down the road. Would they be able to handle it?? It also didn't help that the woman that handled me was very hard to speak with on the phone. Awkward pauses, confusion, abnormal flow of conversation, being talked over are just a few of the things that made it even harder to tolerate the issues. Now for the good part. I went online, and within 30 mins had new home and auto policies that saved me close to $3000/year; most likely by cutting out the middleman. I'd probably been overpaying for years but accepted it because I had good customer service. Had b and m just taken care of things for me I'd still be overpaying. And this new company gives a discount for paying in full; the way things should be. So thank you for making me solicit new quotes and ultimately saving me money. I know that they must have some talent at their agency as they have been in business for years, but unfortunately I didn't get to witness it.

Bruce is an awesome agent he has been extremely helpful with finding me the policy I need for my…read morebusiness. I highly recommend seeking him and the team at Butler and Messier insurance out for your insurance needs! They put my mind at ease when initially I felt very overwhelmed by the idea of finding insurance and I appreciate their ability to translate and explain anything that I was unfamiliar with! Amazing experience and great people!!

Scam of a company. Offer you a job, 50 other people are being hired at the same time, they act like…read morethis is some exclusive thing then you're immediately hired. They don't even bother to ask any questions about your qualifications - stay away. You know it says something when all the positive reviews say "I love this company, management is so nice and I have nothing bad to say about it, now i'm RICH!!" and all the negative reviews are saying it's a scam. Believe the negative reviews, they either pay for the positive ones or create them themselves.

Company doesn't have it together!! They don't respond to calls! They barely respond to emails! They…read moreprovide you with 4 / 5 different phone numbers which are basically people 's personal cell phones! I wouldn't work for an unorganized company! Sorry for the bad review but please don't waste people's time!

The level of service and professionalism I've received from Greg Paolino and the experienced…read moreprofessionals at Paolino Insurance Agency is unparalleled. They have always taken the time to educate me and inform me about my various options. You can take heart in the fact that Paolino Insurance isn't just trying to sell you something, they legitimately care about their clients and their well-being. I highly recommend them!

I have been a customer with The Agency Paiva for the past 15 years. They are very professional…read morehonest knowledgeable and the customer service is awesome. I've had the pleasure to deal with Odilia and Nick. If you're looking for insurance either for a car or home like I did, they work with numerous insurance companies to get you the best price.

Request a quote from Olivia on event insurance for my business and filled out the requested…read morepaperwork. And then, never heard back from them. Wouldn't return calls or emails. Who knows what they did with the paperwork I filled out, but it certainly wasn't used for a quote.

I don't know where my business would be without Peter and his team. I rely on the Lawrence Agency…read morenot only for my business insurance but for my home, auto, and life insurance and health insurance for my office. When I call I ALWAYS get a team member located here in RI that is laser focused on superior customer service. I am a customer for life. Thank You Peter and The Lawrence Agency!!

Joseph was very knowledgable and patient. He took the time to explain the differences in life…read moreinsurance policies and helped me find the best one for me. I would highly recommend!

From the owner: I've been quiet for the past few months but it's because I've been hard at work getting licensed,…read moregetting knowledgeable, and building my new Life Insurance business!! From a day old to 89 years old I can find coverage that works for you! I can do business in the state of RI / MA and have access to the top carriers (Mutual of Omaha, American Amicable, Gerber, Americo, Prosperity, Aetna, AIG etc). I have Whole Life (permanent protection), Term Life (commonly used to cover a large loan life a mortgage ), IUL's (estate makers ), as well as Retirement solutions like Annuities.

I try to call his office using the 401area code and the call goes to a woman out of the US that…read morebarely speaks English. She can't transfer me to my local office. Calling my insurance agent shouldn't be this hard. He is too busy to service his customers.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have been part of the Pawtucket community since I first moved here from Portugal in 1970. I attended the Pawtucket public schools and graduated from Tolman HS in 1981. It feels good to service the community that I grew up in with their insurance needs.