TLDR: it felt like I was the first person they ever insured. Offered many excuses but never able…read moreto rectify problems which made me nervous that if I ever had real issues/claims they would not be able to handle it. So my policies ended up in the hands of B and M after my agency closed and my former agents ended up working there. My first clue that there would be headaches is that they didn't let me keep the agent and assistant I had been working with for 13 years at the previous company. I told myself it would be fine because b and m had been around for a long time and I'm sure they're just as experienced as my agent. I was wrong. The annoyances came in the fact that they somehow lost my discount for using my bank account for automatic withdrawals. No big deal...just get it back....right?? Wrong again. Multiple phone calls, policy changes, cancellations, rewrites and on and on. The real kicker is that I pay my premiums in full anyway; something most smart companies give you a discount for but this one does not. Now I understand that automation of withdrawal vs paying in full has nothing to do with b and m and was related to the actual insurance company, but the fact that they couldn't resolve the issue with the actual company after 3 MONTHS was infuriating especially after cutting a check for $7500. I kept getting bills and policy cancellations in the mail for 3 months despite paying the premiums in full and all over a $68 discount. Was it the end of the world?? Ofc not but the frustrations left me wondering what would happen if I had an issue with a claim down the road. Would they be able to handle it?? It also didn't help that the woman that handled me was very hard to speak with on the phone. Awkward pauses, confusion, abnormal flow of conversation, being talked over are just a few of the things that made it even harder to tolerate the issues. Now for the good part. I went online, and within 30 mins had new home and auto policies that saved me close to $3000/year; most likely by cutting out the middleman. I'd probably been overpaying for years but accepted it because I had good customer service. Had b and m just taken care of things for me I'd still be overpaying. And this new company gives a discount for paying in full; the way things should be. So thank you for making me solicit new quotes and ultimately saving me money. I know that they must have some talent at their agency as they have been in business for years, but unfortunately I didn't get to witness it.

Bruce is an awesome agent he has been extremely helpful with finding me the policy I need for my…read morebusiness. I highly recommend seeking him and the team at Butler and Messier insurance out for your insurance needs! They put my mind at ease when initially I felt very overwhelmed by the idea of finding insurance and I appreciate their ability to translate and explain anything that I was unfamiliar with! Amazing experience and great people!!

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

The Hills Insurance Agency, Inc. we highly recommend it . thanks to the best customer service in…read morethe industry, good people to work with it . The Hills Insurance Agency, Inc. always has my company best interest in mind when quoting my insurance, it's like having family in the insurance business. Thank you Robyn McCarthy for all the help

I am 58 and have used a couple of different insurance agents in my time. Dean and his entourage…read morereally make (let's face it)the tedious tasks of insurance a lot easier. The entire office is knowledgeable and efficient. On top of that they're all great people. If I could give 10 stars I would!

After getting Abruptly kicked off my last insurance company. I was desperately trying to find an…read moreinsurance company that was somewhat affordable instead of the $400-$500 monthly quotes I was getting from progressive and other similar companies. Because of my poor driving record I'm considered "high risk" and unable to get cheap insurance. But they worked with me to get it to about $255 a month which is much better then $465 a month! The gentleman I spoke with was very easy to talk to & got straight to the point. He was able to give me a pretty decent quote up front That I was in agreement with. I went down and signed the forms and was insured within the hour. The whole process took less than two hours! Thanks again!!!

I called this miserable fuck to get an update on my policy and why it hadn't reflected on my end…read morethat my address had updated which makes a big difference in how much I pay a month. While trying to explain myself, I was cut off and given a very nasty attitude. While trying to explain, I was just having some trouble retrieving any confirmation or receipt he continued to mock my stutter. How the fuck are you gonna be mad that I had to call and check up on something that you should've done? When I asked to speak to the manager, he said he was the owner, which made it even more concerning. You're in a business of providing service to people so if you don't wanna serve people then maybe you should get the fuck up out of that office, thats a DISSERVICE. I don't know what this guy has going on, but this will not stop here. I am going to make sure affordable insurance is on every do not go to page in hopes that no one has to have this experience again. I also phone recorded the whole conversation and will be reporting he is going to be held accountable and I hope that no one experiences this. For someone who deals with mental health and already having a lot going on, but nobody has to give a fuck but common decency is nice, especially when you're trying to give someone your fucking money. Please do not go to this man. it's not what you do it's how you do it and if you wanna go around treating people like shit and talking to people isn't an excusable way to handle things and maybe you should do your own fucking homework on your age and how you should be acting. It's OK though when people like that, feel like they are in power, there's always someone who is more in power. It appears to be nice to people let it be your daughter or your family member or your wife or anybody close to. You being talked to like that by a male how are you gonna take it? I don't think you're gonna take it lately and all this over, you not being able to handle a conversation that is your job asshole

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

EZchoice Insurance is by far the BEST Customer service-oriented Insurance company there is! My…read moreagent, Christina Trotto, goes above and beyond to be sure we get the best possible coverage and service. Christina even reminds me when I have tasks to complete to remain DMV compliant, etc I have used all the self-serve internet-based insurance, and I have gone back to having an actual human to speak to and help me navigate what we need. I HIGHLY recommend EZchoice, and I even more HIGHLY recommend Christina Trotto to be your agent! You will not be disappointed! I promise!

From the owner: Why EZChoice? We are an independent one-stop insurance shopping service with access to over 30…read morecarriers. We offer a variety of insurance products to ensure you'll be protected from the unique risks you face in life. We will get you the lowest premiums and more importantly the right coverage you need. Our extensive offering includes personal and commercial insurance: General Liability Insurance, Workers Compensation Insurance, Commercial Auto Insurance,Auto Insurance, Home Insurance, Renters Insurance, Landlord Insurance, Motorcycle Insurance, Recreational Insurance.

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

I have been with Blais since 2013 and could not be more happy. I've worked exclusively with Janice…read moreand it has been nothing but a pleasure. Insurance has always seemed tedious to me, however Janice streamlines the process while managing to find competitive rates. I cannot recommend them enough!

Michael was very friendly and helped me to get a good deal on auto insurance. I already had…read morerenters insurance with this Allstate office that I applied for online. I definitely recommend this office.

I love Michael and the Desmond Agency! Local, knowledgeable, friendly and creative when needed…read more Michael has worked very hard to be competitive with both auto and homeowners for me. He insured my homes in town as well as my investment property in Hartford. He and his staff are responsive and a true pleasure to work with. They've been in town a long time and are part of the fabric of our community. Can't go wrong here!