We were with the former Allstate agent/owner for many years but recently left the new owner due to…read morewhat seemed to us to be poorly trained or simply uninformed staff. In December, I literally had to ask to speak to the owner in order to get a simple Proof of Insurance verification so that I could drive a new vehicle off the dealership lot. The owner apologized and said the staff member that had been trying to help me was "new" - okay, we've all been there. Recently, we began receiving calls inquiring about a college-aged driver in the family that lives several states away on a campus where she is not permitted to have a vehicle - the former agent was the one that had advised us that we could suspend her coverage until she returned home for the summer. We explained this and thought all was fine, ...but a few days later the voicemails resumed; when we'd call back, whether she didn't understand the (repeated) explanation or the new agencies rules had changed from the former, I don't know, but the woman we dealt with (the same one that had difficulty providing us proof of insurance for our new vehicle) did not convey even a competent, never mind confident, understanding the insurance industry. A few weeks later, we received correspondence in the mail that the diver-in-question onto our policy without our request and/or consent. The cost was not a factor in our decision to cancel - we are actually paying more with our new insurer. When we called to cancel and were asked why we were leaving, we were honest - lack of confidence in the competence of the agency staff and we were upset at the unauthorized change to one of our policies. A few days later, we receive ANOTHER voicemail ....this one asking if we were aware that we were now paying more with our new insurer. Seriously?? I thought it was a joke .... until I logged onto our account and saw that our policies were still active. We called and were put through to the owner who proceeded to tell us that the policies hadn't been canceled yet because she "couldn't in good conscience" do that without speaking to us first and making sure we knew that we were paying more with our new insurer. What?! Only upon acknowledging that we knew we were paying more would she cancel our policies and remit monies owed back to us. The owner was very apologetic ...apparently, the staff member that had given us so much grief was her daughter. And yes, in case your wondering, our college-aged driver is insured on our new policy -- it's May, she's home for the summer in a few weeks. Fortunately, when asked about their policies regarding students who reside out-of-state, our new insurer was able to answer our questions directly and with confidence. I guess you get what you pay for. We had many good years with Allstate and thankfully, never had to submit a claim ... simply put, once the agency was sold, we just no longer felt that we were in good hands.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Bellingham. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Bellingham residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Bellingham today.

I found Berry Insurance through my fellow Yelp'ers and had to write my own review after my great…read moreexperience with not one, but TWO different brokers there. I initially worked with Chris Pintarich on securing D & O, liability, and umbrella non-profit insurance and he made a complicated experience very simple. I asked a kajillion questions about the forms, had unusual scenarios for our nonprofit's specifics and he was very patient throughout. He also made me a personalized video that walked me through the policy that I could watch on my own time. SUPER responsive. Was such a great experience I got home and auto insurance through them too...through John Galvin. I had issues getting my HOA insurance information from the other side's broker...the details needed to secure my own insurance. John checked in with me three times before it finally arrived but was never pushy-that's quality customer service. When I finally got the insurance, it was 2 business days before closing. John took care of ALL my insurance needs within hours and I was bound (and thus able to close on time, miraculously). Extraordinary customer service. Comprehensive emails explaining everything. Amazingly responsive. And the new auto policy is an upgrade in coverage over what I had previously AND saves me money. Neither guy tried to upsell me on coverage I didn't need. In fact, both told me about parts they thought I didn't need a particular coverage in my case, being covered in other ways. That's trust. Very very happy!

I am very pleased that I found Berry Insurance and the agent John Galvin. The company I used…read morepreviously had terrible customer service. John has been extremely responsive to us. He is helpful and clear in his communications. I highly recommend them!

Ken and Melinda are always great to work with and Jeff helped me out with a claim I had once. He…read moremade my life so much easier! It's close to where I live which makes it very convenient.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a family man first and love to spend time at home. Avid dog owner with a black lab that weighs in at 110 pounds. Committed to participating in the community I serve. Most rewarding part of the job is working with customers. .

TLDR: Joe Babcock & Diane Doyle will overcharge you unless you force them not to…read more I'm a seasoned sales executive by trade, and this was so disgusting after shopping around, I actually carved out time to do this. I increased my auto coverage in early 2025 for a job that required higher driving premiums. When that job changed, I no longer needed the extra coverage. Joe Babcock told me my rate could not legally be lowered. That was false. After escalating, Diane Doyle gave me a lower rate proving it could have been reduced all along. Then she turned around and defended Joe as a "good salesman." He seriously needs coaching or a good smack if this was intentional. I was paying $215+/month for a 2011 Lexus ES350 simply because no one volunteered to lower it. If you're a C&S customer, review your rate. Demand a re-quote. Make them justify every dollar. And to C&S leadership: if you need help training your amateur sales reps on honesty and pricing transparency, I'm available. Check your rate, because they won't.

I haven't had the best experiences with most insurance agencies but this one has changed…read moreeverything. From day one my agent Charlotte Capone has taken care of everything i have needed with my multiple policies. She is always prompt and professional and has always worked hard to get me the most coverage for the best value! If you are looking for any type of policy ask for Charlotte!