I was shopping around for new Insurance for my house, cars, and an umbrella policy. I reached out…read moreto Brightway Insurance (Ganim Agency) after two of my close friends recommended them to me. Ganim Agency replied right away with better policy than what I currently have. Also, I was able to sit down with one of their agents for almost two hours going over my new policies. They took their time explaining every single thing about my new policies, and the difference between my current insurance and the insurance that Brightway offered. I am walking away better covered at half the cost of what I was paying with my last insurance company. Thanks to Brightway Insurance, and especially The Ganim Agency.

Lilia was wonderful to work with, she is very patient and work hard, always get the best deal for…read moreme.

In this office, informed customer service is a lost art,…read more Allow me to express my utter and total dissatisfaction with the way Ithat this has been handled by the billing department and the tone of the communication from your office, specifically, anyone other than Sandy. The difference between the intent of the fact-finding and the impact of the accusatory tone of the "office to client" communication has left me with little trust in the service part of customer service. We are well aware of all that transpired between October and January. There was a lag between the license plate being turned in and the notification to your office. We had no problem paying the difference due to that error on our part. Owned and accounted for by the customer with no tone, no complaint. However, it is brought up as the reason for all the issues. I am still confused as to the system failure that a simple addition caused after the change was resolved. However, the billing department's lack of oversight and accountability has not, nor will it be, owned by anyone other than the customer. I called in good faith this week due to a text message about a past due balance. After several conversations and more patronizing and repetitive information, the resolution is that the money was "FOUND" and we are back on track. This has caused undue and unnecessary stress on a customer whose error was to add a car to the policy, which complicates the system. It would appear that the system would appreciate the business, but that is not the case. I do not need another patronizing lesson on how the system does not work. I would appreciate due diligence and investigation prior to the blame game, of how the change of adding one car has completely crashed the billing system to such an extent that several systems are misaligned. Now I am just a public school teacher and not a multi-billion-dollar industry, but I cannot imagine that this is good for business.

Far too often, we are quick to criticize and reluctant to offer commendations. Sandy answered my…read morequestions thoughtfully, and ensured I understood the process. Additionally, she offered practical solutions which saved money. Looking forward to a bright future with StateFarm.

I've been insurance with this office for many years now and their response through text during…read moreoffice hours is mind blowing, it's the best experience and customer I've ever had with any insurance compan. Highly recommend them!

I just don't know where to begin! Jeff Langlois and his staff has been a part of my family for…read moreyears!!! They are so professional, their customer service is excellent, and they go above and beyond to make sure that my family and I are taken care of! Maribel checks in with me on a monthly basis. She helps to keep me on top of my accounts for my personal and business. My father passed away in 2016 and Jeff and his staff were right there with us every step of the way. He called to check on us to see if we needed anything. He brought documents to us. There are so many things that Jeff has done for my family throughout the years. Jeff is not just our insurance agent, he is like the brother that I never had. I'm so grateful for him and his staff. I highly recommend Jeff Langlois !

I have had my insurance with this company for 20 years or more. I felt that they were a family…read morebusiness and family oriented. My family and friends all told me that i could get a cheaper rate with another company and i still remained loyal because of the service i got. After doing business with them for so long I was give a higher rate of insurance after a finder bender where the only damage was to my car. My insurance doubled and with the raise in insurance added $200 more to the double rate hike. And to add insult to injury they deducted $337 from my account. And then informed me that I owed an additional $53 for canceling. When i spoke to them about what happened and how i felt about the decline in customer service was i was told that things had changed and that they had people to help them now that they were not as involved with customers as they where before. I sure wish i had gotten an update about that. When i spoke with Tonya she spoke to me as if i was someone off the street. There was no underwear but i was met with anger. Please take your business elsewhere. This situation has taught me that loyalty is only as far as your pocketbook will take you. Look out for you.

Great pricing from an agency that genuinely values their customers. Spurling and his team have gone…read moreabove and beyond to deliver superior customer service.

It was my first time getting an Insurance Policy on my own and it was very nerve wrecking, I wasn't…read moresure what to expect when I got there but as soon as I walked in everyone was very polite and made me feel comfortable. Ms. Autmon and her team were of great help in explaining the pros and cons of the Policies I was looking to getting as well as breaking everything down for me. Definitely recommend! awesome team and great experience!

la Aseguranza es muy buena son muy amables los agentes lo atienden rápido y luego en mi idioma que…read morees lo más lindo

Candy was incredibly helpful and supportive! I have had a great experience with this State Farm…read moreagency for quite a long time now!

I'd give this office zeros if I could. We have been loyal customers for decades with no claims…read more Once we actually had a claim, it took years to get any compensation for damage that was clearly covered. Rotating Claims Adjusters were incredibly frustrating. Every time you could speak to a live person, you had to explain the entire situation all over again. Finally reported them to the Insurance Commission of NC. Funny how they called us the next and tried to settle with us immediately. This agency is sleazy--run away fast and save yourselves the time and frustration!

Thank you Rodney Vance for explaining all my coverage. My options and the situations that put the…read moredifferent scenarios in perspective. It was a pleasure and getting MORE coverage for LESS was the cherry on top of that sweet cake,

I spoke with Rodney on Friday about moving insurance carriers. He quoted me for auto which was…read moregonna save me about $75 a month. He called the next Wednesday to confirm the auto and home policies. He ended up saving me even more on my auto and brought my premiums for my home down. Call them! You will be glad you did!

Extremely Frustrating and Unprofessional Experience…read more I started a commercial policy with Karen's office this year, and unfortunately, it's been a terrible experience from the very beginning. I was on a payment plan, but when the policy renewed after six months, I received a bill for the full next six months. Thinking it was a mistake, I called the office and was told not to worry -- they said they would take care of it. They didn't. The policy ended up getting canceled, yet they still took the first payment for the new term. Then I received a notice from the DMV about a lapse in coverage for June. I called again and was told once more that they'd handle it. Two weeks later, I got another letter from the DMV -- this time stating that my plates had been revoked. When I called again, the story changed completely. Now they claimed I never had a payment plan in place and started blaming me for the entire issue. The level of frustration and incompetence I've experienced with this office is unbelievable. Because of their mistakes, I now have to pay a $50 fee, another $60 for a DMV hearing, and I'm still driving with canceled plates -- all due to their complete lack of professionalism and accountability.

Everyone at this office has been great but Jennifer really stepped up with a quickness when I…read moreneeded time sensitive help. Thankful we picked this office for our insurance.