I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

I have been working with Teri LaRocca's office for over 8 years now. Magee and Justin has been…read moreextremely helpful throughout the process from the time policy is written through updating and information on claims. Recently I had to make a very tedious update to my policy, Magee went beyond to ensure policy was written correctly the way it is and ensured it is setup for auto renewal to save me the trouble of remembering to make payment. Thank you!

We are moving into North Carolina from another state.I found Teri Larocca's office info on line. I…read moretalked with Miss Sarah Swartz multiple times for my home and auto insurance. She is very thorough, patient meticulous and very pleasant to talk with. She found policies exactly as per my requirements. She also helped me to find an umbrella policy as State Farm does not offer it in North Carolina right now.

So helpful and quick! Thank you so much for the fast response and taking the time to answer all my…read morequestions! Carmen is an amazing agent!

I've been with State Farm for almost 30 years. They are reliable, organized, friendly, and…read moreprofessional. I notice the small details such as returning my emails and phone calls in a timely manner and the annual birthday card they send me. To me that is elevated customer service. Everyone at Carmen Ritz is cheerful and eager to help. Special shout out to Shannon for going the extra mile and making sure I had all my questions answered.

I highly recommend them. They really helped me out and have affordable prices. They were able to…read morehelp me out, as long with my family members. Customer service is great!

Tommy and his staff are wonderful. They are quick to respond and get back to you in addressing your…read moreneeds.

Absolutely the best and caring agent you will find. Tommy has such a warm and genuine personality…read moreand does his best to save you money. I've seen him give quotes with no hard feelings and even congratulate them. He's simply the best and I highly recommend his office and team!

It is great working with Jason and his team. Always responsive and takes care of my business needs…read more HIGHLY recommend.

I was in contact with this company for a month before I needed my policies setup. The day I needed…read morethe policies to take affect (which they knew the date) I didn't hear a word from them. Called office several times and could not get anyone on the phone to take payment and set policies up. By the time they called me back I went with another company. After posting my initial review I was emailed twice This is the last email: Jason Smith 10:44 AM (12 hours ago) Pamela we called you multiple times. I saw all the emails from Karla to you as well. But guess what, we are human and arent perfect. Only Jesus was. We are going to make honest unintentional mistakes. Everyone does. Are you saying you never have? So why do you feel you need to punish someone or an agency for being human? Have you no mercy for people making mistakes? Does it really make you that bitter and angry to have to hurt them for not doing anything intentionally wrong? We dont make money unless we write policies, so obviously we do whatever we can to write as many as we can. It does us no good to quote someone and not write a policy. That being said, if we dropped the ball then thats on us and we lose a customer,it's ok, we can't write everyone and we will drop the ball from time to time. Losing them is on us. Thats no reason to punish someone or leave a bad review to hurt their business. What if it were your business and you had an employee make an honest mistake and the client bashed your business on the internet? How would you feel. If it makes you feel better at night to do that then leave the review as it is. I forgive you regardless of what you decide to do. Im glad you found a better rate also. Things work out, no reason to be bitter and hurt people more over things that aren't done intentionally. I hope you find some forgiveness in your heart one day as well. Have a good weekend. "

Very helpful and informative Provided worthwhile information on insurance coverage and benfits.read more

Cecil Burt has been our insurance agent for the last 35 years covering our auto and home. He has…read moreworked with us to make sure our coverage is appropriate and his staff is very professional. Over the years we have had several significant claims that were handled very well. I highly recommend Cecil and his team for your insurance needs. William Cline

Extremely Frustrating and Unprofessional Experience…read more I started a commercial policy with Karen's office this year, and unfortunately, it's been a terrible experience from the very beginning. I was on a payment plan, but when the policy renewed after six months, I received a bill for the full next six months. Thinking it was a mistake, I called the office and was told not to worry -- they said they would take care of it. They didn't. The policy ended up getting canceled, yet they still took the first payment for the new term. Then I received a notice from the DMV about a lapse in coverage for June. I called again and was told once more that they'd handle it. Two weeks later, I got another letter from the DMV -- this time stating that my plates had been revoked. When I called again, the story changed completely. Now they claimed I never had a payment plan in place and started blaming me for the entire issue. The level of frustration and incompetence I've experienced with this office is unbelievable. Because of their mistakes, I now have to pay a $50 fee, another $60 for a DMV hearing, and I'm still driving with canceled plates -- all due to their complete lack of professionalism and accountability.

Everyone at this office has been great but Jennifer really stepped up with a quickness when I…read moreneeded time sensitive help. Thankful we picked this office for our insurance.