Sara and her team are great to work with. She is very knowledgeable and works hard to make sure…read moreyour policy works for your needs. We have multiple policies with her. Great agent and great office to work with.

Very rude on the phone. Sara is. A lot of lying done. The policy came in way higher than the quote…read more This was due to incorrect information entered by the Owner/Agent. the another agent in the office corrected it, but it took weeks Sara is very close talker invades your personal space. Also, their office is in a weird area for an Insurance Agency. That should have been my 1st clue hard to find, the building smell's like wet dog, Also very unprofessional in having a dog that runs out to "greet you" it more seems like it is attacking you. Never stopped barking when I was there, also when you call in you can hear the dog barking. Taking my business elsewhere. I would suggest if you want to have decent insurance for your family and belongings this would be the last agency you would go to.

I just want to write that I been with this insurance agency for 3 years and my agent name is Haley…read more She and I have never met in person and only ever had phone contact. Through the years she memorized my names (been legally changed), what vehicles I drive, my coverages, and most important she has always given me the best advices to handle any situation. Also, her advices are always in your benefit and not theirs! She really is the agent of the future. Especially now, you would want to have someone of her skillsets. Someone who'll learn who you are and help you with your needs without ever needing to meet with you. So, you guys better hurry before she gets to busy to put you on her list.

Having had a number of former agents and direct dealings with some awful carriers Dolbow Insurance…read morewas a breath of fresh air. Excellent communication, caring staff, and very well-informed they have provided me a first class service. In an industry chock full of the very worst kinds of liars and scoundrels this agency is a very rare beacon of honesty and respectability and I recommend them without reservation.

Whenever I contact State Farm I receive excellent service. They take care of my questions and they…read moremake sure that every encounter is a positive one. I am very satisfied with the service I receive.

i just had to file a claim with Debbie Montgomery State Farm after having her help handle all my…read moreinsurance needs for several years. Everyone at her office has always been able to answer all my questions and any question about coverage. Cindy Lou has even made follow up calls to make sure policy is updated . After filing a claim I was really happy with State Farm and all the help from everyone in her office and all the staff at state Farm that listened to all my claim details. I was upset and they took the time to listen and explain how the claim process worked. Afterwards I was so happy I got to deal with this group. The support starting with Debbies office to State Farm showed me what great customer support. Again Thanks to all. I know if a have a problem they will always be one phone call away. Thanks JT

Worked with Justin and the team on an insurance policy for my company. He was able to handle all 3…read morepolicies that we needed which included E & O, Cyber Security, & protection of our inventory. Highly recommend Justin and his team.

From the owner: As a Coverholder at Lloyd's of London, we specialize in Cyber Liability Errors & Omissions…read moreInsurance for Managed Service Providers, Managed Security Service Providers, Cloud Computing Companies, IT Staffing Companies and Software Development Firms. Our TechMal® (Technology Malpractice) Cyber Liability Errors & Omissions Insurance Policy is currently in place with over 1800 Information Technology Service Providers around the United States.

I could not get resolution from the AAA - Worthington office on an issue; so, I went to the AAA -…read moreWesterville office. The two individuals I spoke with at the AAA - Westerville office were very understanding, looked up an old receipt, printed it out, and even looked up the Customer Service phone number for Delsey Luggage. Kudos to the AAA - Westerville office for their customer service! I did not receive good customer service from the AAA - Worthington office and I've been a AAA member for 29 years!

Your check-out help was contrary and nearly rude to us because we did not have our large "credit"…read moretype AAA card in our wallet or purse. Both my wife and I cary our key-ring card along with other key-ring cards that we frequently utilize. I received a lecture on why I should carry the larger card and how AAA was losing money from customers that peel off their key ring card and give it to non-members. Nearly walked out to avoid tasing my voice but your cashier just kept on lecturing. Not a pleasant visit.

I had a terrible experience dealing with Liberty Mutual insurance, but Deb at April Schaad's office…read morewass wonderful! She stuck with me during anout 3 montgs of living HELL in trying to deal with people who didn't cqre if I walked or sat home worrying about how I was going to do.what I absolutely needed to do! For amyone who is interested, make sure you read this & make sure you never havebto deal with Liberty Mutual! The people who work.for them are rude, to say the least! Thank heaven I ended up Okay & State Farm helped me tremendousl!

April, Tammy and Deb have always been amazing to me. Professional, responsive and honest! April has…read morebeen my agent for a better part of 25 years! She is not only my agent, but a true and loyal friend as well. Tammy and Deb have always stopped what they were doing to help me when I would call or stop in. I appreciate all three of them and would do anything for them. My Dad retired from State Farm's Regional office in Newark a few years ago. It just made sense to work with April and her team! Like a good neighbor... April is there!! THANK YOU TO ALL OF THEM!!

I had an appointment at this location for 3:00pm 02/21/26. I get to the location and say I have an…read moreappointment for an oil change, which is currently running a promotion for a discounted oil change. The guy tells me he only had one appointment and it's not for me. I showed him the confirmation email and he proceeds to tell that I already had to be a member, which is not true. I asked him why doesn't the website or the coupon include this information he proceeded to say that I can become a member but that I would pay him $100.00 I told him that's not what offer said. Long story short I asked for his name and information for corporate. He told me that they do not have a corporate office. I went back to my car and called another location that immediately pulled my information up and scheduled another appointment. I asked if I already had to be a member and would I have to pay $100 I was told by an assistant manager that this was not true. I also found out that they do have a corporate office. I feel as though I was racially profiled at this location by the guy that claims to be the manager Kent! I would not suggest this location, especially to people of color. I will be following up with corporate because I refuse to be treated in such a horrible manner! Read the other reviews!!!

I have not used this place as a car repair location, not sure I ever will, but my first two visits…read morewere travel related. For major trip consultation they require an appointment and that make sense. Having an appointment will probably help. When I walked in the first thing you see is a Care Care Desk with couches nearby. A gentlemen walked in ahead of me and we waited for someone to come to the desk (about 5 minutes) There was a lady who I will call Karen for obvious reasons was sitting on one of the couches. Every time I go to a car service business and I see people sitting on couches, I assume they are waiting for their car to be done. When the guy behind the Car Car desk finished the guy in front of me, he went in the back again. After 10 minutes I was getting impatient, but staying calm when I noticed a lady sitting at one of the travel consultation tables in the back of the store. I suddenly thought, this must just be a desk for Car Care. Having been spending 10 minutes doing nothing, I started to walk back towards what I perceived was the travel section, the lady behind the desk jumped up and had a look that she was under attack! She practically screamed, "CAN I HELP YOU?" As I started to explain what I was there for I noticed she was with a customer, which I couldn't see from the front of the store. I apologized to that customer for interrupting. After a quick 5 second explanation of what I wanted, she said, again in a loud agitated tone, "WE ARE SHORT STAFFED. YOU HAVE TO BE PATIENT. Now I'm mad, I was nothing but patient and courteous. I'm tired of the short staffed statement as an excuse for bad or rude service. While it may have some truth, STOP MAKING EXCUSES and Just EXPLAIN! When I tried to explain that this was my first visit and I wasn't sure if there were separate lines for Car Care and Travel services, the guy behind the Care Care desk, who doesn't seem to like to spend time there, came out in a confrontational posture and tone saying, "WE ARE SHORT STAFFED, YOU NEED TO WAIT YOUR TURN." I replied to him that I had no intention to cut any lines, but I was confused as to what is expected and their are no signs. That is when Karen jumped off the couch and said, "YOU DID JUMP THE LINE" I was going to tell her I probably did, but I assumed by her casual pose, staring at her phone she was already serviced and waiting for her car. I didn't even get to finish my apology when she started into how rude I was and she was here first. I assure all readers I was nothing but polite, but they don't have any signs and while I am very patient, one thing that tests my patience is standing in line 20 minutes only to find out I was in the wrong line and then have to start over again in a new line. While I was there at my designated time to pick up my travel documents, I could see I would be waiting at least an hour so I decided to come back when they opened the next day. I also didn't want to deal with Karen. I checked their website to find out they opened at 8am on Saturday, so I came back at 8:30 am. As I walked up to the door I noticed the sign on the door said care care opens at 8am, but Travel business doesn't open till 9am. Good to know, wish they would update their website. When I did go back in Saturday there was one guy sitting on the couch right by the Care Care desk. There was a travel consultant in the back of the store sitting alone, so I walked up to her. I was non confrontational, calm, and softly spoke why I was here. Grumpy old man came out from behind the Car Care desk and stated, "You have to wait your turn, this man was here first." Again, when I mentioned that I wasn't sure if this was two separate lines, he cut me off and whined about being short staffed. I am aware of the world situation right now, but as I tried to state that it isn't clear where lines are here and if these are separate businesses or not, I got the same "We are short staffed" remark. Again, I was never anything but polite, so I started to look at the travel accessories area while the travel lady helped the customer "ahead of me". When it was my turn, she found my request and said the documents weren't ready and she would put them together. I was SILENTLY thinking, what was the point of an appointment if they aren't ready? I didn't say a word I just smiled and continued to shop while she went into the back. When she came out and handed me my travel documents, she politely, and with a smile said, " Will there be anything else" Trying to recognize that I didn't understand all their procedures, I said, " I found these items in your store, do I pay you, or pay at the Care Care desk she said, "I'm here all by myself, we are short staffed" TIRED OF HEARING IT, LISTEN AND ANSWER THE QUESTION ALEADY. I thought it was a good question and wanted to avoid any more confrontation. THEY NEED TO CLEAN UP THEIR PROCEDURES, but I probably won't be back here

Geico has always been a great insurance company for me. I've had claims and a few tickets but I…read morestill have a great policy at a great price!

Had an important need. Called and spoke to Brandon. He was either high on marijuana or just sleepy…read more Spoke in a low monotone. Couldn't help me nor tried. Didn't offer help. He did however want to call corporate which I'd already explained I had tried and it was a waste of his time and mine. Decided he'd just call corporate anyway after not listening to me at all. I hung up. What a wasted call. Can Geico possibly hire people who know about insurance? Or even listen. Sad.