Offered a good review of policy with competitive prices Could not match my current policy but…read morewill review again at a later date.

Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full…read morecoverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!

Darrell and his office staff are outstanding. The service provided after I recently had an…read moreaccident was excellent (as was the State Farm claims process). As an example - the car was declared totaled, so when I called the office to cancel the policy, the staff member I talked to (can't remember her name) told me not to cancel the policy, but rather suspend it until I got a replacement vehicle in order to to keep the accrued benefits of the current policy, which she did. I'm not surprised by this - Darrell has been our agent for many years, and this level of service has always been his forte.

Darrell Tucker has been my insurance agent for personal and business matters just short of a decade…read moreand has always provided top notch service. If he doesn't have an answer, he will find it and call you back to give that answer. I'm very happy with his level of service. And the addition of Ashley Reichert to his team was the icing on the cake. She is pleasant, thorough and proactive. Couldn't ask for more! Really solid group! I strongly recommend for all your insurance needs.

I recently had the pleasure of working with Melissa at Huff Insurance. Melissa was very…read moreknowledgeable and friendly. She answered all my questions and went above & beyond to find me the best coverage at an affordable price with monthly payments. I am so happy I made the phone call to discuss my Insurance policies. I highly recommend Huff Insurance. Great customer service!

Bought a used car and our auto rates skyrocketed. We were with our previous car insurers for over a…read moredecade. After receiving quotes for all the major insurers I contacted Huff. They covered us at the same amount for almost half the price! Makes me wished we switched sooner. There ended up being an issue with payments to the new insurer (travelers). Huff representatives were there helping every step of the way to resolve things.

Best insurance agents in the area!! I was happy with their service and their knowledge! The…read moreentire team is very friendly and experienced!

Horrible service and experience here. I have lived in multiple states and have had multiple agents,…read moreand this by far has been the worst experience I've ever had. When I needed to add my wedding bands to my policy, it wouldn't go through for months. I was only ever notified by mail of the problems and was never reached out to in an attempt to rectify the situation. Then, after we bought a home I tried to cancel my policy. It has taken me MONTHS to cancel a policy for an apartment that we haven't lived in for over a month and it is still not resolved. State Farm does not allow you to cancel the policy via their customer service line so I have been playing back and forth with the agent to try to get this resolved. In the two years I've worked here, I believe I've worked with over four people to help me (new people every few months) and I have only been in contact with Felix once. Please-- do not go here for your insurance needs!

My long time agent retired at the end of last year so I was moved to Mr. Kuteyi's office. To start…read morewith I had called the office during normal business hours several times and always received the voice mail and never a person. When I did leave messages they didn't get returned until after the 3rd voice mail and after 2 weeks. Since I recently had moved and had this experience with this office I figured that I would change agents for one with an office closer to my home. When working through refinancing this year his office was called (because they were the old agent on the homeowners) and no answer however they returned an email saying "we don't insure this property or this person" I have been with State Farm for 25 years and continue to be insured however no longer through this agent. There is no reason that Felix and his associates couldn't have said yes he is insured through State Farm but I'm no longer his agent. Very very un professional. This guy gets a 1star review because I can't leave a no star review. It's based on professionalism, response time and the ability to get a hold of someone.

I want to express my sincere gratitude to the ladies in Mr. Kottraba's office. Each of them…read moreprovides outstanding customer service, and their professionalism and kindness have truly made a difference. When I first switched to their office, I had a very negative opinion of State Farm due to a bad experience with a previous agent who was dishonest and misleading. However, the honesty and integrity shown by this team have completely renewed my faith in State Farm. Thank you all for restoring my trust and providing such excellent service.

even though I could not get insured Annmarie tried to help me out the best she could she was very…read moreprofessional kind and informative

Best insurance agency around. Jaime is a great agent who is very knowledgeable and considerate of…read morethe needs of my family.

I have been with Jack Martin insurance advisors since 2015. In particular, under the guidance of…read moreJaime Cook. I have a small landscape business and LOVE this company. They are extremely responsive to getting COI's out when I need them, usually within hours - not days - and when Jaime is not available the staff always has my back. I recommend them highly to all of my contemporaries.

Jessica was an amazing, trusting and thorough client advocate. I can't express enough how her due…read morediligence was instrumental in getting our new home community approved for coverage and the rate was 1/3 of the other insurance companies. Highly recommend Marc and his team to get it done.

Jessica is the best, with Marc they both respond fast and are always very polite and helpful...read more