I was a policyholder for 15 years but needed to cancel because Liberty Mutual beat their rate by…read more30% with better coverage. I was told you can't cancel a policy over the phone (lie) and would have to come into an office. I asked where there nearest location was to me and was told to look it up on the internet. I called corporate and cancelled over the phone in minutes. Go with Liberty Mutual and receive better rates and customer service.

I was a customer since she opened in Greenwood SC (over 15 years). When I really needed help in a…read moreclaim on a vehicle accident. ( I was rear ended and Allstate totaled my car) she was passive and would not go to bat to help me get the same or comp car replacement. The check offered was for 3k less then the going cost at Drive Time / Car Maxx and other local used car lots. My car was bought new and paid off. They came up with comps so low that when I called the dealers the car was not there as they do not keep in stock the year I was replacing. So with the check I was offered I will have to purchase a car 2 years below my own totaled car or take a step down in quality on the same manufacturers models to get the same year replacement. I am really annoyed that she got the commission all those years and no pay back was required by her. It is like paying someone to do a job and once they have the money they don't work for you. They work for the company.

Emilio and his staff are absolutely amazing! They take the time to talk to you to see what kind of…read morepolicies fit best for you and what you exactly need rather than just trying to get you to spend money. His prices are competitive with great coverage. His staff is friendly and prompt. Have done business with him for years. I highly recommend!

Personalized service, 24/7 Hablamos Espanol…read moreGo Mavs!

We've been a customer of Mr. Kang, and Allstate, for many years. I can't get through to talk to…read moreanyone at his office on the phone. Allstate's call system is an even bigger joke (it hangs up when transferring calls). I called in a claim. They never assigned an adjuster. After two days, I talked to someone in scheduling who said that no one contacted the department to schedule an adjuster. We've been left with a very dangerous situation and no help from Allstate. I finally worked around the system to find out that the event is not covered and I will have to take care of it myself. The fact that we have to take care of it ourselves is not the issue (it's in the policy). The issue is that you will never be able to talk to anyone at Allstate with their terrible phone system. Find an insurance agency you can actually talk to before calling Allstate.

I am so happy I found this agency. Everyone in the office is extremely helpful and prompt about…read moregetting the things I need to me in a timely fashion. Plus someone always answers the phone, and emails get replies back fast too! These seem like simple tasks, but after having insurance other places, the service here is noticeably better! Stephen is great to work with as well, so if you're in the market for a new agency- I would recommend working with this one.

I think if these people can think of a way to make things harder, they will do it. They are…read moreprobably not mean people, just sticklers for rules so much they seem anti customer.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I became an Allstate agent to help protect what matters most. I do this by offering products and services that we help individuals customize protection for their unique needs. I have lived in the Anderson, SC community for over 20 years and becoming an Allstate agent will enable me to give back even more now and into the future.