If I could give this place zero stars I would. This is merely a shady insurance brokerage. They do…read morenothings more than collect money and process paperwork. If you have a claim they do not assist you or work with the companies they FARM your coverage out to, most of which are extremely unethical and borderline fraudulent. There's an amusing sign inside the office for complaints or concerns, but that line isn't made to assist or resolve issues. Do NOT use this company unless you are company desperate because if you ever have an accident you will be victimized twice, once in the accidents and the second time trying to utilize your coverage that is bought and paid for. Id rather buy time share at a swamp As for doing everything humanly possible to assist, you have no idea what claim this is in regard to, to make that statement. Your office staff could barely accommodate a request for proof of insurance or rental reimbursement. Perhaps you should look more deeply before everything is reported to the IL Department of Insurance. 43 days later I still haven't seen anything regarding the accident and am still making car payments on a totaled vehicle. 25 voicemails, 18 emails, 3 hour reply window regarding documentation requested. Take responsibility for the "Companies" you affiliate with and farm your customers to.

Cheap insurance to keep ur bacon off the fryer. Hidden fees and late fees with the pay online fee…read moreand the pay over the phone fee lol. I hope I never have to make an actual claim with this company !!! The staff are nice and knowledgeable locals.

Jodi Brown is an outstanding agent. She has met me at my house and work to conduct business. Her…read moreoffice has sent me ID cards while on the phone when I was pulled over. She has gone to bag for me as a customer and what I really like is that she does business through text. I couldn't be happier with this office!!

The team at Jodi Brown's office is always pleasant to work with. They are very prompt,…read moreknowledgeable and try to find the best and most cost-effective plans for our family. I would recommend reaching out to them for a quote.

I love any business who puts their customers first. Dempster Agency is continually searching ways…read moreto improve their service and be the best agency they can be. I am a fellow agent from Michigan and would highly recommend this agency to any client I have that moves to the Peoria area.

From the owner: Auto Insurance Homeowners Insurance…read moreLife Insurance Health Insurance Renters Insurance Rental Dwelling/Landlord Insurance Small Contractors Business (Commercial) Insurance Workman's Compensation Insurance Business Auto Insurance Bonds Special Event Coverage

Randy Begole is the best agent I've had in my 30 years as a State Farm customer. He has taken care…read moreof my family with professionalism and class

Randy Begole is a great agent. He treats everyone with respect and is willing to go the extra mile…read moreto provide great customer service. He's prompt to return phone calls and follows up on outstanding issues on his own. Great person to do business with.

Great job Betty! Took payment quickly so we could get to workread more

I recently called Freeway insurance in Harvey Illinois to resolve a problem with my recent purchase…read moreof automobile insurance and received exceptional service from Towanba High! She was extremely knowledgeable and helpful and went out of her way to resolve the issue. She even called me back to catch me up on the progress and to let me know everything was moving forward as planned. She did an exceptional job and I wish there were more friendly custom service reps like her. She is an excellent employee!!!

I have been a customer for over 2 years. Every time I call with questions, etc his staff is…read morefantastic. Knowledgeable, friendly and super helpful. Most recently I have worked with Karina and she was great to work with.

Jeff became our agent after our local agent, that we'd been with for over 20 years, retired. We had…read morea house fire 2 weeks ago and have been going through complete hell with the situation that's been extremely exacerbated by the way we've been treated and the way our claim is being handled. We've yet to hear from Jeff... Our previous agent was the type that he would've been at our house with us, watching the firefighters put the fire out, calling us everyday to keep us informed and to make the situation as smooth as possible. This has been quite the experience to say the least.....

Liz contacted me a few weeks after I moved to Peoria. I had already secured renters and auto…read moreinsurance, but she offered me quotes through State Farm. The rates were lower than what I was currently paying, so I decided to make the switch. Liz was helpful, friendly, and even assisted me in canceling my existing policies. Unfortunately, about a week and a half later, Liz reached out to inform me that State Farm had decided they could not insure me as a renter--after she had already helped me cancel my prior renters policy. This left me completely uninsured, with no offer to help resolve the issue or find an alternative solution. While I appreciated Liz's initial professionalism, the experience with State Farm--and Adam's office overall--was disappointing and stressful. Saving a few dollars on car insurance wasn't worth the hassle, and I regret ever being contacted.

I can't say enough about Adam and his crew especially Liz for the years of great service. Im so…read moreglad to be back with State Farm and this agency