Wow! So cool to have my insurance agent working behind the scenes on my behalf, and on behalf of my…read moreDriving School students that need a vehicle to take their drive test in! I was just bummed that the new company I was assigned to prohibited using a commercially insured Driving School vehicle for the behind the wheel DMV test. Then one day I get an email from Brenda of Monument, telling me that they negotiated with the company and now we are allowed to use our cars! Little did they know that made a lot of people happy that day!

We have had only wonderful experiences with Monument Auto Insurance. They really deserve 5 stars…read more Dean is very knowledgeable and Brenda is absolutely amazing and very diligent. I highly recommend this company.

I have had farmers for 12 years, and it has always been a good experience with their stuff;…read morehowever, since the last 4 years, The new staff members, special the girl in front, have been a horrible experience. She is incompetent and untruthful. The staff never called you back. Finally, I transferred my account to Bakersfield, and my experience has been lovely.

Absolutely horrible! Customer service & staff are incompetent. Nobody can figure out how to do a…read moresimple task. Its been 6 months of back & forth trying to get them to update my account for automatic payments & they still can't figure it out, so now all 5 of my auto policies have expired! It's beyond frustrating! I will be switching to a new carrier & do not recommend these guy unless you want a night mare. They're only getting a 1 star because I can't select a 0!

Great people and service, been with them 10 yeaqrs. Today Laura was the usual excellence and…read morehelpful. I highly recomend them, a 5 star place.

Heather B. was, and continues to be a good agent in helping us when ever needed with explaining our…read morepolicy whenever needed. She is a valuable asset to State Farm.

Super friendly staff I just love having my insurance with then. It's also very convenient. It pays…read moreto have great insurance.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: CA-0442462

House I bought closed in October. On December 30th, my…read morehomeowner's insurance called to say they were terminating my policy because they never received payment - Payment First American allegedly sent them in October when the house closed!! To First American's credit, after I called them and provided them with the overnight address for the insurance, they did overnight a check to my homeowner's company. But I'll never get back the hours of nail-biting stress calling my mortgage company, the insurance company and the escrow company multiple times trying to find a resolution.

Get away from this escrow. This a joke. They never work on our file. Our buyer is cash and they…read morenever work on the escrow instructions. First time in my life escrow is the sales prevention party. Officer is Freed Smith. Don't work with them.

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.