One star and it's as low as you can go on Yelp. Sold/Installed by Alltech Mechanical in February 2020, and nothing but trouble with this mini-split unit by Daikin. I was given the run around so many times but I am loyal to a fault. My fault. I got an 18,000 btu to heat my house. I previously used wood. But retired now and on a fixed income decided that this would be better for me. This time I'm told to turn the electric heat on in my basement and the unit would work well. I haven't had my basement heat on for 38 years. I always thought that hot air rises, not that the heat would flow down stair to heat the basement, which according to him it does. He has sent his workers out to check it out in the past, but it's all my fault, not the fact that it is a dud unit. I have done everything according to the "expert" like not using my woodstove or turning down the unit which is and has been, since I got it, set at 22C and setting the electric heaters 2 degrees lower @ 20. It had issues with the "Board" which was changed out, so many problems, but to get his point across he talks over me to the point of yelling. So I will advise anyone who may want a Daikin Not to invest in one, not for Maritime winters. Even if he says he's installed thousands and nobody ever complained before me. read more