STAY AWAY FROM THIS COMPANY AND ALL OF THEIR PROPERTIES. Sketchy maintenance men entered my apartment randomly all hours of the day, even when I wasn't there. They repeatedly lied to me about fixing the electrical problems in my apartment and the hot water heater, which meant I had to go several months without hot water. Rude AF employees, too, who cannot seem to get anything done. No one in the office ever knows what's going on or how to address problems. RENTING FROM ALLTRADE WAS THE WORST MISTAKE OF MY LIFE. read more

I requested information about scheduling a tour of the property, and even scheduled some using their website. I called because my showing was today, yet I never got a confirmation email or call. The woman who answered the company phone told me she didn't know how to access that information??? She said that the keys were supposed to be picked up by noon, although I never got any communication that this was the procedure. I asked if she could give me the contact information to someone who did know how to help me and she just said no, everyone had left for the day. Gee thanks a lot! V unprofessional read more

If I could give this company negative stars, I would. I lived in a 2 bedroom apartment on their orchard manor circle property for 2 years. I was never once late on a payment or caused any issues. During my time living here, I had so issues with leaking windows, ceilings, water leaking from the light fixture above my kitchen sink, water leaking behind my bathroom vanity, broken sliding doors, etc. Every time I called about an issue, It would take anywhere from 8-12 calls, finally ending with me crying out of frustration on the phone begging someone to please come fix the issue. It was always half-ass fixed. One time they painted over the mold that was growing in my bathroom (which is illegal). I dealt with the issues because I worked full time and was in a very demanding graduate program and did not have time to move. These issues caused A LOT of unnecessary stress! Upon move out, I did everything they asked me to get my deposit back. I cleaned everything top to bottom, bought new blinds & drip pans, even got the carpet professionally cleaned. The 2 guys who did my walk through with me said it was the best wall through they have ever seen! Moving my stuff gave me visualization of just how bad the mold was! The apt was literally rotting away. I heard nothing about my deposit for weeks. I called numerous people in the company... the office, the property manager, the regional manager... everyone kept telling me they were checking into it. No one would contact me back. Hereeee we are 3 months later... still haven't received my deposit. I called to see what was going on with it. They said all they can give me is $18.22 due to all the "damages." I said that's not going to work for me. After being on hold 3 separate times totaling over 40 min, getting hung up on (maybe accidentally?), & finally begging the person to put me on with a property manager TODAY! The property manager (the 3rd different one since I moved out) said she would look into it. I also contacted the CEO & spoke with his assistant who is looking into the matter. WHY put people through this much stress!!?? I moved out of state & am pursuing my career. I should not have to go through this much to get my deposit back, especially after all I went through. This company is VERY poorly managed, with terrible customer service, & will cause nothing but unnecessary stress!! read more

Slum Lords - will never fix anything in your apartment- does not take care of the buildings it is supposed to.

I have lived in a lot of apartments and I have never experienced anything as horrible as I did with this company! I would give it zero stars if I could. When I toured the apartment I noticed several issues that I was told would be fixed before I moved in: the closet light had no cord to turn it on, the pantry and medicine cabinet had no shelves, none of the windows had working locks, and a light was hanging out of the wall in the bathroom. Well, none of those things were fixed when i moved in and they didn't fix any of them until I had been living there for over a month! And I had to call every day until someone finally fixed all of these safety hazards. Their solution to "fix" the missing cord to the closet light was to wrap a rusted coat hanger wirer around the light. I ended up having to fix it myself. THEN they started doing construction on the apartment above me, which was vacant. At one point a maintenance person left a faucet on over the weekend and it flooded into my apartment. Brown liquid got all over coats in my coat closet. They did pay for my dry cleaning, but some of the stains couldn't be removed and my things were ruined. The owners refused to pay for my ruined clothes. They also installed a washer and dryer hookup in my coat closet while I wasn't home. The closet was too small to actually fit a washer and dryer so that closet became essentially useless to me. In their installation of this hookup they left several large holes in the floor that went straight to the basement. I had to call every day for several weeks until someone finally came to fill the holes. THEN another time the fan in my fridge stopped working. Someone came to look at it and said they would be back the next day with a new part. Two weeks later they hadn't returned so I called. They finally came to fix it, but they removed a bunch of my food from the fridge in the process and didn't put it back. I had to throw it all away. Lastly, a couple of months before i moved out they shit off the community washer and dryers in the building with no warning, stating that they were under construction. These were the only washers I had access to because my hookup was in a too-small closet. They refused to tell me when they would fix the community washers and they did not end up fixing it before i moved out a couple months later. They also tried to nickel and dime me for my security deposit when I moved out. Honestly, I could go on for a long time. Never rent from this company. They are horrible. read more

This is for the one on new cut This horrible company. pray on people who really want a house. They act like you can get one and then while your on your way to get them what they need and you can pay them. but no another person is on their way, I believe that all they do is take money from people knowing full and well that the house is already gone. shady as freaking hell. ugh the worst people ever. I wouldn't rent from them if my life depended on it. read more

Moving to Louisville and toured some Alltrade apartments while I looked for a place. TONS of red flags. The places I saw were dirty, had obvious water damage, windows were all painted shut, poor quality 'quick fix' types of things were very obvious. I would avoid this company. read more

I've been living in the same apartment for ten years. We have gone through two different leasing agents before Alltrade. They do a good job if you have an emergency, but they are really hard to get a hold of if you have something minor wrong. I think they might just have tooo many properties to handle at once. I can't fault them for that. I guess...it's the name of their game. They are for the most part pretty good people. read more

Alltrade Property Management - Beautiful - Property Management Near Me - Louisville, Kentucky

This is by far the most unorganized company I have ever dealt with. If I could give negative stars, I would! They have no consideration for tenants as long as the money is being paid. They don't care who they move into their apartments. They don't verify anyone who is living there or how many people. They allow criminals to move in and when told about it, they do nothing. Illegal activities happening, they turn a blind eye. They love to rent to Section 8 people who are working the system. They move 10 people into an apartment and section 8 thinks there is 1 person living there. They allow vandalism to happen to you. You can try to call their office and guess what no one answers your call. Their properties are dirty and not properly taken care of. They do the bare minimum and just keep collecting those checks from the government. They would rather put a bunch of section 8 people that bring a bunch of criminals and drugs. The allow people to rent the apartments through section 8 then never check to see who is living there. People report it to them and they do nothing. That right there is Section 8 fraud! They try their best to ignore you and God forbid you move out, they don't want to give you your security deposit. Beware! SLUMLORDS! DO NOT RENT FROM THEM. Don't make the same mistake as alot of people who think they are nice. As soon as they get you locked in, you're doomed. Believe all the reviews that tell you their dark side. When my lease is up I'm gone. BEWARE! I know former employees and they said most of the 5 star reviews were written by employees or their friends. They are a bunch of fake positive reviews! read more

Truely awful company! They are constantly saying one thing and then less than 24 hours later they say that information was incorrect. I thought I would give them the benefit of the doubt after the first time, but they kept doing it. Glad I dodged a bullet and found a better place to rent at. DON'T TRUST them at their words! read more

They don't contact people back so that was the first red flag. I inquired about a property, and was told someone would get back to me in 48 hours. Well it is six days later.. Very unprofessional. Then I find all these poor reviews on top of it. I suppose I am dodging a bullet on this one. read more

Worst experience I have ever had with any rental co. in Louisville in the 8 years I have lived here. Do not rent from them.

This is the fifth time my AC unit has stopped working this month and when calling they told me to call in the morning. Calling emergency line they keep giving me the run around and me feel stupid. Also the wiring in this building is horrible I have literally had to change 30 light bulbs since I've moved in. This doesn't seem that big of a deal but when you have a lease that says they will take $5 from deposit for every light bulb it is. I had to change bathroom lights twice. Found out my neighbors upstairs didn't have AC for 19 days. Looking into reviews on here and other outlets I'm not the only one who has problems with this company. This company only cares about money and the management is pathetic. They are the definition of slum lords. DON'T RENT FROM THEM. read more

i have been going on 3 weeks with no ac. i have called everyday no one will answer my calls, I leave voicemails and no one will call me back. i have kids and the condit we are living in is very unsafe. not only does my account not work, my stove that has two burners that doesn't work. work order has been put in for over a month and not been fixed yet. my child fell threw my back deck because the wood is so unsafe. this place is horrible. definitely not worth the $1300 a pay a month. do not rent from this place read more

DO NOT RENT FROM ALL TRADE! They take weeks to address any maintenance issue, of which there are usually many. It took them over a month to address my A/C not working in June/July. The building had leaks that were never addressed, despite countless phone calls. They seem to view taking care of any part of their properties as optional. The parking lot was often filled with trash, overgrown with bushes and hanging wires. There was a sink next to the handicapped spot for three weeks. The laundry room had standing water the entire 15 months I was there. I regularly called the office or maintenance line and had no answer during business hours. I was often misled or outright lied to about how they would address problems, including never providing the rent credits I was promised. The low price is not worth it when dealing with All Trade: you can find somewhere else affordable. When I informed them of mold in the apartment, they literally never addressed it, so I had to self treat. I would often be redirect to different emails or phone numbers when I raised issues, just to be ignored everywhere. All Trade Property Management might be the single scummiest organization I have ever encountered. read more

They don't respond to maintenance requests. There are constant communication issues. We pay our rent on time every month, but somehow they always manage to create problems. Worst was when they tried to tow away my car from in front of my apartment - it had the proper parking pass in it, and it was on file at their office as a car that belonged in the resident lot. There's always something like that, it's a constant headache. read more

These people dont even deserve 1 star. My kitchen smelled like gas so naturally I was concerned. When I called they sent someone over an hour later. By that time most of my apartment smelled like gas. When the maintenance guy checked everything out he said that nothing was leaking and that what we were smelling was weed. Excuse me? I know what gas smells like. Needless to say he wasn't helpful. We also had an outstanding workorder because there is mold in our bathroom. When asked he refused to even look at it and told us to call someone else. Its been months and we still have mold. read more

If it were possible to give a negative rating I would. Dealing with them has been an absolutely horrible experience. While living there they were slow to fix issues, then after leaving they tried to short us our deposit for damages that were were due to faulty repairs from their maintenance staff. After squaring that away it took over a month to get my security deposit back. I admit it's rude to say but the staff is either lazy or completely incompetent. Simply getting a tracking number for my deposit check was a week long ordeal that involved several phone calls. Every time they said they would get back to me it would never happen, I would always have to call to follow up only to find out they never did what they said they would do. I literally had to stay on the phone with them while they completed tasks or it wouldn't get done. The old Louisville office is unorganized and a nightmare to work with. Do yourself a favor and avoid them at all cost. read more

All trade managed an apartment complex I once lived in for a while and during that time i moved out and was supposed to receive my fills months deposit back, after going through many trials I was finally able to get my check mailed back to me which took weeks to come and after a while it never came. When I called the property back they told me All trade no longer manage the property but I could talk to their direct office to receive my check. When I called I was met with answers like " we no longer manage the property " the property manager who was available I was told by another person in the office that she wouldn't have any knowledge of my issue " and I was directed many times to someone's voicemail from which I never received a call back from ! The check was apparently mailed to my old apartment building but when I called they said they never received it. It's more then just the money that's makes me mad my time staying with apartments were horrible , when all trade did step in and managed the property they were no help and left quickly before resolving any issues. The company is not good with communication and please make sure if your due your security deposit you make sure you receive it before the 60days is due read more

I have lived in there apt for 3 years it take maintenance FOREVER to fix anything, they don't do anything about all the drug activity they just sweep it under the rug. They raise rent constantly and the office people are just as bad. read more

I rented my previous apartment through the Old Louisville Alltrade office and I would not tell my worst enemy to rent from them. Anita, the office manager was always rude and quite frankly, disrespectful, and came off as unwilling to help with questions or concerns. She would always argue about claims that I made about the apartment, saying that I was wrong and would always disagree with me. The apartment itself was not up to code in more than one way (i.e. no smoke detectors and improper outlet covers) and the carpet was absolutely disgusting but they refused to change it, claiming the "deluxe stream clean" was enough but if I were to walk around bare foot long enough, the bottoms of my feet would be black with dirt. Needless to say, I wore house shoes at all times. My biggest issue however was with the maintenance man, Doug, who I had more than one run-in with. He entered my apartment on more than one occasion without giving me the REQUIRED BY LAW 24 hours notice and would not leave the required note on my door telling me why he entered the apartment. Then, once I had moved out, Anita was even more disrespectful and rude when I called to ask a simple question about a bill I had received because I was no longer a tenant. Overall I had a terrible experience with this company and I will never recommend them to anyone I know. I wish I didn't even have to give them 1 star but I have to in order to make this post read more