The instant you walk in staff greets you at the door and asks you how they may help you. Customer…read moreservice at it's finest! I love the selection between two stores across the parking lots. One store has home decor, candies of all kinds, paints for the walls, and kitchen nick nacks. Whereas the other store focuses on home repairs, home keys, and small assortment of random home items. I could spend hours here. I love how quiet and peaceful it feels. A perfect getaway after a busy day at work. I arrived for one item and end up leaving with other items :)

Writing this mostly for out-of-towners. This entry on Yelp will unfortunately hide that this Ace…read moreHardware also contains a really great candy shop and general gift shop. The candy shop in the back is 100% worth a visit. I've been to dozens of "old fashioned" candy shops around the country that are either really cheesy or just are so overpriced you won't want to buy anything. This candy shop has really nice variety of old fashioned US brands, current novelty ones that kids like, and quality imports. Prices on candy are very fair. They have a good selection of regional sodas that are pretty $$$ individually but you buy in sets of 6 it's more reasonable. Also the staff is INCREDIBLY friendly and helpful.

You need paint experts, stop by this location and feel the difference in quality and service. I…read morelook for to make next paint project ask for help from this team.

Teresa, a dark-haired older woman, is the worst clerk I've ever encountered! In my opinion she's a…read moreliability to the company, and she is probably related to the owner for her to be able to act like that to customers. I will be calling her supervisor, because I don't intend to go in there anymore after walking out with 5 gallons of just primer that cost me over $400! And that was during their 40% off sale! I felt like a damn fool, but I wanted to get out of there to get away from Teresa and I needed primer. I thought better of it later and I will be taking it back for a 100% refund. Sherwin-Williams in Eureka is an okay store, as long as you don't have to deal with Teresa. She really should be fired!

Pierson's is outstanding for answering my questions about how to do it myself, what supplies I…read moreneed, and one lady expert there is exceptional. Pierson's has had everything I need right here in town. They care about our community as I have seen through the years. Years ago, I was treated rudely at Shaffer's Ace in Henderson Center by older men rather consistently. Since then, I refused to ever go there again, even though it was a block away from our house. Pierson's was like night and day, in their customer service. We live further away from Pierson's now, but it is still worth the easy drive during the week between 2 and 3 p.m. and we know the back roads. If time allows, I love meandering around in the garden area after I buy my supplies. One lovely afternoon, I even got to pet the garden cat sleeping up on an empty flower crate out back. Years ago, maybe 2004, I took my plans, measurements, and idea to build a cat door in a window. In the lumber department out back, they found me some scrap wood. Then I got the proper brackets inside the main building. In there, a nice gentlemen helped me figure out what bracket I needed AND he used his electric screwdriver to attach the brackets to the wood for me. Wish I got their names to tell the manager how much I appreciated their help. Never will I forget those guys going the extra mile for me, inexperienced in these things just having an idea. My measurements were correct and between the Pierson's lumber out back and bracket, screws, and nail area in front, they literally helped me build a cat door/window. It went under a window that opened upward and worked very well, with a table to jump on to get up and down for short excursions, then home to eat as I battened down the hatches. Many years later, that precious little mouser cat crossed the Rainbow bridge. She is buried under that beautiful flowering tree right outside where her cat window used to be.

Lovely and well stocked nursery. Very clean store. Very helpful staff. Easy access off 101.read more

I love Ace and have been on the rewards program for 6ish months. I went in last Sunday, and Instead…read moreof the friendly service I always receive, I was rung up by a rude old woman with the name tag "Cathy". I get some people can't control their facial expressions, and that's life, but this was beyond that. Exasperated sighs, short and curt when answering my questions. Felt like I was the biggest inconvenience to her. I'll make sure to go to the other register next time! She shouldn't be working with customers.

Helpful Staff, Great Garden Section & Well-Stocked Store…read more Shafer's Ace Hardware is a reliable go-to in Eureka for tools, hardware, and household items. The store is well-organized, and I was able to find what I needed quickly. The staff is friendly and ready to help, offering good advice on products and how to use them. There's a nice garden section out back with a good selection of plants and supplies. You can find some good deals when items are on sale, but most everyday prices tend to be higher than the competition. Still, the convenience, knowledgeable service, and variety make it worth stopping in, especially when you need something right away.

I decided to go with Excel painting because he was old school Also he listened to my ideas and…read moregave me good suggestions. I paid a decent price for the quality of work that was done. And he's a really nice guy! And his worker too! My house looks really good. Very satisfied with the work.

Well, what an experience! Wes was great at the point of sale, first visit. We signed a contract…read morewith primer as needed, 2 coats, brush and roll. We had a typical remodel that took 3 months longer than expected so he was put off a bit. (Pretty normal) The day of paint he was rude. He said if we made him wait longer he was going to just tell us to "fuck off." Told us he would charge us more for the things we asked for originally. Would not paint what we asked altough we offered to pay more! The wet paint walk through looked good so he was paid in full. When finished and dried it was a poor job. Ceiling was sprayed resulting a lot of bleed through. Many areas had only one coat and no primer. Some areas just did not get painted at all! Nail holes not filled, painted over blind and curtain hangers whe he said they would be removed. Did not paint the things he felt like not painting. Left debris behind. So many things that six grand should have covered. Upon Wes learning of these discrepancies he did offer to fix them. He did not know why or how they happened! Could not except the poor quality of his work. It was a struggle to say the least. I wanted money back, he refused aggressively. He did in one day address most of the things we requested so I told him we were good. I did notice a couple things but figured at least I'd been done with him. 2 days later, I see paint spray all over the house ( brush and roll, right?). Paint drips everywhere! Still a lot of bleed through and still nail holes not filled, and in general a rushed fix! Wes lied and did a crappy job. Unfortunately, I'm pretty sure he has some sort of financial struggle because if I had done that poorly, I would have given money back to my customer. I wanted to pursue him for more but just realize I'm not going to get what I paid for and I simply need to move in. I will think of his name every time I see his work. My recommendation is to not use him.

I just want to say thanks for all thier help. I habe gone in many times with some project and they…read morehave knowledgeable and very helpful staff. One time an employee even cut a pipe for me! They have gone way beyond the average customer service! Thanks a lot!

​I want to support my local hardware store, but shopping here has become an exhausting and…read moreuncomfortable experience. On my last visit, I was approached by over 15 different employees constantly asking if I needed help and hovering while I browsed. There's a fine line between attentive customer service and making paying customers feel like suspects being tailed around the store. Let people browse in peace without treating them like shoplifters.

Quaint little mom n pop shop in an also quaint little town. I believe this store is one of the…read moreoldest hardware stores around,150 years i think one of the staff said. They have a bit of everything you may need here, especially great when an unexpected event arrises and the nearest town is Yreka. The staff was very nice and friendly. The old style "home town" feel that many store lack

From the owner: Hardware, Home Improvement, Wood Stoves, Rentals, Flooring, Paintread more