Response: 10/10 From the moment I asked for a quote, to the…read moremoment the cleaners, Blanca and Aza, stepped out of my apartment, Bear Pro Cleaners was quick in responding, they were thorough in explanations, and they were able to help with any questions and concerns I had. Before Blanca and Aza started cleaning, they went over the checklist and asked if I had any questions and made sure they went over my special requests. Cleaning: 10/10 My rating is based on what the cleaners and reach and get without flipping over the entire apartment or hurting themselves. From visible places to places you don't frequent, I believe Blanca and Aza did an amazing job. I asked if they could clean behind the couch and they did! They got through the checklist and I was very pleased with the cleanliness of my apartment. It was like a boulder was taken off my shoulders. The apartment smelled clean as well. They used pet-friendly and child-friendly products which also made me feel relieved. Pricing: 10/10 For the work that was put into cleaning and also taking further steps to accommodate my requests, I believe the price is perfect. My couch is pretty heavy and for Blanca and Ava to clean behind the couch with no additional costs was very surprising and I am grateful. As well as the water stains on my dishwasher that was really difficult to get rid of, they did their best to scrub and scrub until it looked nearly new. All without additional add on costs. The owner called to let me know they would try their best to rid of the stains with no cost which was very dependable of him. I am really grateful for their kindness and customer service. Overall, I am extremely pleased and will be using their services again! They were kind, attentive, and also very sweet to my child. It was a very good experience.

Used the Yelp app to request quotes for the first time and received 5 quotes within 15 minutes…read more 3 were booked for two weeks out so they were eliminated. One sent a preliminary quote that was way too high so I reach out to Bear Pro Cleaners. We start off texting to share basic details then arrange a call. After speaking with Kevin (owner) and discussing my immediate needs we set an appointment for two days out and agree on pricing. Kevin kept in constant communication with me and provided updates as promised. Day of appointment he and his crew arrive on time and get to work. There was allot of deep cleaning required for this bathroom but when they were done it looked like new and the odor was gone. I couldn't be more pleased with the work and professionalism of Bear Pro Cleaners. If you have a need for any type of cleaning services I highly recommend you call Kevin and book Bear Pro Cleaners!

Tried getting a quote. Prompt initial reply through Yelp, but no follow up. It's been 3 days. :(…read more UPDATE: Luisa replied with a quote. Death in the family, out-of-town. Apologized for delay. Would be nice to know this at initial contact. :)

Mariana & team were great! My house is the cleanest it has been since we moved in. She was…read moreunderstanding and professional during the unexpected family issues that caused me to reschedule. She showed up with her team on time and finished cleaning in a very timely manner. After a quick walk through, I made two requests, and they were done, no questions asked. After seeing the work they did, I scheduled my next cleaning from them. I'm so excited to have found such a good service. Bottom Line: I've already scheduled regular cleaning from M&M!

Liz Guzman did a fine job cleaning my house!!! She came on time, did a thorough cleaning and was…read morenice to be around.

First off, I'd like to say that the initial contact process was easy, and the cleaners arrived on…read moretime. However, once the owner and another cleaner entered my unit, the experience quickly became unacceptable. I have security cameras inside my apartment, including one facing the center of my living space and another at my front door. While I was at work, I received notifications that my camera was being tampered with. When I reviewed the footage, I observed one of the cleaners using the end of a broomstick to move my camera. She did this on two separate occasions. As I continued reviewing the footage, I noticed behavior that appeared suspicious. The cleaner was opening a drawer where I kept cash and appeared to be attempting to take money. I immediately returned home and confronted her. Her explanation was that she was "dusting" with the end of a broomstick, which made no sense given what was visible on the footage. I explained that I hired this company because they advertise themselves as professional, trustworthy cleaners who conduct background checks on their employees. I did not believe I should have to worry about protecting my belongings while paying for a professional cleaning service. Despite my concerns, I allowed the service to be completed and paid for the cleaning. Later, while reviewing the footage more thoroughly, I discovered that I had actually been robbed. A ring valued at approximately $1,700 had been taken from my home. When I contacted the owner, she provided me with the cleaner's contact information and stated that the cleaner had only been hired the day before and that this was her first cleaning assignment. This raised serious concerns for me, as a company that advertises employee screening and background checks would reasonably be expected to have a more thorough hiring process than one completed overnight. The owner was not helpful in resolving the matter. After I informed her that I would pursue legal action if the debt was not settled through either the return of my property or reimbursement for its value, I requested information regarding the company's insurance coverage. I was then informed that the company did not carry insurance. Since that conversation, the owner has not made any effort to follow up or assist in resolving the situation, despite multiple attempts on my part to communicate with her. It appears that she is simply hoping the matter will go away. As a result, I am now out approximately $1,700 for the stolen ring, in addition to the amount I paid for the cleaning service itself. Based on my experience, I cannot recommend this company. I strongly encourage others to choose a cleaning service that is truly trustworthy and that stands behind the claims made on its website regarding professionalism, employee screening, and customer protection.

Amazing work, very professional, goes above and beyond what we agreed on and will be recommending…read moreto others! Her job was wonderful refresh for my house.

From the owner: ✨ Snap Cleaning Service ✨…read moreNo half-done jobs here — just spotless results with attitude! 💅 We do deep cleans, move-in/move-out cleanings, basic maintenance, and office cleans, plus extras like inside ovens, fridges, walls, baseboards, and laundry folding. Fully equipped, always on time, and serving San Antonio & nearby areas. If you want that fresh, flawless, Snap-level shine — we’ve got you covered! 💖

I have loved living here so much. This is, by FAR, the best apartment complex I have ever lived in…read more& I have moved 12 times! The staff is amazing and the amenities are always clean and available. Maintenance is also so on top of everything! I have not one complaint about this place. My apartment was so beautiful. Coming home every day to such a modern, clean, gorgeous apartment was such a blessing. I will miss this place so much & will always look back fondly on my time here. Thank you for making Caroline such an amazing place to live!

I came in August to look at an apartment and was immediately taken with this place. Alyssa in the…read morefront office was so kind and patient with me. Once I signed the lease for the apartment I realized I needed to do some measuring for some furniture and Alyssa took me to see the model of my place and offered to help me with the measurements. She went above and beyond and I am so grateful she was my leasing agent. Thank you Alyssa!!

We needed to get the floors cleaned because only aftEr we moved in did we realize that the floors…read morehad not been profeessIonally cleaned. Also one room had a strong dog smell. Rick started with a walk through and estimate and then once shceduled completed the job without any hiccups. He is an amazing human, personable, and has excellent customer service. The cleaning products are natural. No damage to furniture, walls, or baseboard. Definitely recommend.

Rick is far and above the most knowledgeable and hardest working carpet cleaner in the city - no…read moremore dragging a sloshing machine thru your rooms - you can rent one of those at the grocery store - each spot will be addressed and your carpet will be clean to the core - with his truck mounted state of the art equipment