I've traveled all over Asia during the past 20 years and so far had the best experience with Air &…read moreSea Travel. Compared to other travel agencies I've tried... Air & Sea Travel seemed to always give me the best "bang for the buck". They manage to find the best hotels and restaurants one can find at a fair price. So far the Air & Sea Tour Leaders who accompany the group on the tour have been courteous, organized, and careful. They look out after everyone in the group and always give helpful "heads up" suggestions about the place we are visiting next... and sometimes suggest what items are good to buy and bring home. I've done some Air & Sea tour packages going to Japan and China. I just recently came back from the Silk Road Xinjiang Tour and had a blast. For this tour, we had IMO the best local guide, her name is Risa. She spoke passionately about Uyghur culture and was one of the few local guides that I did not notice anyone falling asleep to on the bus (at least from where I was sitting in the back of the bus). In contrast with other different tours... the local guide will speak in a monotone voice and give text-book like lectures on the bus. People will then start to tune out and fall asleep. The company tour leader would then have to interrupt and tell a joke to wake everyone up. Pleasantly... this was not the case with Risa and this Air & Sea Xinjiang tour. The group also found Risa fun to hang out with on this tour. The Air & Sea Tour leader for this particular Silk Road Xinjiang tour, Derrick K., was outstanding and organized. He kept everything together like super glue and made things go as smoothly as possible. Having great local guides and tour leaders are what help make any tour successful. Actually... all of the other Air & Sea Tour leaders on my previous trips (Ryan, Mike, Derick S.) were outstanding as well. What I like about Air & Sea overall is that their tour itineraries are carefully thought out. They don't try to cram too much stuff into one day like other companies do as that can be tiring. Air & Sea tours give one the experience to try foods that are not usually found in Honolulu. I've been on their Tibet, Kyushu, Hokkaido, Harbin, Niigata, and lately Xinjiang tours. All were great. These Air & Sea tours have been a culturally educational and fun experience for me.

First time tour with Air & Sea, refer by friends and also YELP. I've been on other tours...NST…read more This is the best , been to Japan 3-times. Went on a shopping and eating tour in Tokyo 8-days, was awesome. The tour guide Derrick was really good, making sure everyone is having a good time, he really tried to accommodate your wishes to visit other areas if possible. Mr. Obasan our Japanese tour guide was also good too, letting us know what to expect at every destination. This will be my new travel agency for future tours. Only one complaint...Flying with Hawaiian Air wasn't a good experience, especially when I flew 1st Class, I wish we flew JAL or ANA. Aloha, Derek

Need a VISA to enter China?…read more Just get it here - it's so quick and easy! Karen, Ken, and I were walking through Chinatown Cultural Plaza (in Honolulu) on our way to lunch when we saw this travel agency right across from the parking lot elevator. Out of curiosity, I went in and asked if they could process my application for a VISA. The knowledgeable man said that they would be able to assist and gave me information on what documents were needed. One week later (on St. Patrick's Day), after I got my passport photo, copy of my Drivers license and valid passport, I returned and presented these documents. I was in and out of the office within 5 minutes! I didn't even have to pay for parking in the Chinatown Cultural Plaza! Less than 2 weeks later, I got a phone call that informed me that my Visa had arrived. I got cash at the bank ($185) and picked up my Visa in less than 15 minutes so I didn't have to pay for parking again! I received clear instructions on the use and terms of the Visa and prompt, courteous service. I am very ready for my next adventure!

Ms Alice Wang, the BEST travel agent of all I have ever met. Due to the Covid-19 and the computers…read morebecome available for online booking, it almost make the travel agent absolute. There are two types of people: first type are ones that they preferred to do everything themself and the second group of people are ones preferring the booking by the good old style of travel agent style. The first style are who would just login into computer and look for the cheapest seats available on line, book the best available seats next to each other if possible and ASAP try very hard to reduce the connecting flight time, avoiding stay at airport until the next day. Type one people would have so much pressure put so much pressure on yourself since there are so many people are seeking the same destination and seats are together. It becomes much more difficult when booked with 2 international airlines together, the walking distance of an unknown gate to the connecting flight, try to make the long stop over short and avoid overnight stay in a hotel because you will pay for it. Alice has booked us in a section that seats were not together, reduce to the waiting time to minimum, no hotel needed and got us almost $1,000.00 cheaper. She checks the seating configuration daily, change our seating arrangement to a cheapest seats.....in a total of 3 weeks. This is how wonderful Alice Wang is by arrange out seats, no overnight stay between with cheapest tickets. I have already told her that she can work on our tickets yearly. SHE IS AWESOME PERIOD and spent 3 weeks to get all my request done while other travel agents would just tell me that this is the best I can do. It's so sad that almost all the travel agents are closed for good. Booking your own tickets is not as easy as you think. When there is no connecting flight or overnight stay and travel within the USA booking by yourself maybe OK, but international route maybe much easier on yourself. One thing most of us can't do is to put the seat(s) on hold to exchange for better and cheaper ones next day. Booking on line is more difficult on international route with more than Honolulu to Las Vegas. THANK YOU for all of your hard work to make our flight much easier. I am more than happy.

We had an amazing 100 hour tour to Waterfalls and Black Sand Beach and a Coffee Farm. The time went…read moreby really quick because the tour was so exciting.

all the information in the presentation is false/lies! you have to pay for 99.9% upfront. when they…read moresay you can book any activities, lies....only nba and nfl, not concert tickets.....i asked during the webinar and was not told the truth. tried to book my nieces a cruise in february to travel in august.....well they had to pay in full! lastly, i paid up front for a hotel room for my son's bd. well, he paid the same amount i paid plus a damage deposit! to say we paid double for the room! was promised a refund the day of and never received it! also....very hard to get in touch with majority of the time! a straight rip off!?

Anna work very hard to make customers are taking care of, especially the elderly. Great Job Anna…read more Thank you for all that you do. Great customer service.

My wife had to go back to the Philippines because of a family emergcy and she got a flight on her…read morechoosen date. The agency worked hard to get her ticket and explained everything needed to travel and even printed her COVID entry papers. They answered all her questions.

If I could I would rate it a negative 5. This Travel Agency is the worse I've ever dealt with. We…read morecame back from a tour from Taiwan which they coordinated. They took our money and then subcontracted it out to a tour Company in Taiwan. It was the tour from hell where we were wasting our time getting lost and picking up other travel agents. We didn't' get to see all the things they stated on our itinerary. We got scolded and the travel agent in Taiwan even called us liars. We tried calling the local travel agency to complain but no one contacted us back. We were in a foreign country and you would think they would check up on us to see if everything was OK. When we came back we complained to the Owner and all they did was blame the Taiwan travel agent and said we got what we paid for. SO.....stay away from this Travel Agency. They shouldn't even be in the travel agency business!!!

Thomas helped us with our flights and visas to Vietnam. He was very informative and knowledgeable…read more He did everything while we sat there in front of him. He was very courteous and even gave us information about Chinatown. We walked out of there feeling relieved that Thomas took care of everything. He even had customers waiting for him. That's how terrific he is!

Lianne is a Godsend! She was so on it every step of the way in obtaining international flights for…read moreour group of 8. She was very diligent in meeting our needs and budget, and always responsive. Excellent service!

My wife has traveled with them 3 previous times while this experience was my first. It's her…read morefavorite agency. Now I understand why. This tour went to Okinawa and Kyushu. Carol was the local escort while Hiro was the Japan based guide. In Okinawa, we also had a bus girl, Sayaka. Except for our first hotel in Naha, the hotels were topshelf. JAL City Naha had small rooms. The reasoning for staying there was that it was adequate but with a good location. The buffet breakfast was very good. It included one very fancy dinner. The itinerary was very good for the first timer to both islands. I only wish we had more time on Kyushu. We didn't visit Satsuma and Sakurajima, maybe next time. Although it was a little more expensive than the other agencies, I think it was worth it. I would not hesitate to book with Kobayashi Travel in the future

Masumi is so amazing! She booked our trip to Japan and shared travel insurance info. She is…read moreefficient and skilled to take care of her customers. We are so happy. Thank you, Masumi!

Just happened today we called regarding the fare going to Philippines theres A Filipino lady that…read morewe spoke with (Thursday 03/2017 around 10:00am)but we Dont like the service she Gave she's very Arrogant.No manner!!!!! we talk Smoothly but we received the service that we dont Deserved!!!i suggests NO to Them!!!!! 0 Stars!!!!!!!!

Dealing with last minute passport renewal!!! I had to call a number to get an appointment because…read morethere were no appointments available online and my international travel was scheduled to leave in three days. I got the last appointment available this week at 11:30. printed my photo at CVS pre-filled out my application printed that out and also brought printed copies of my flight confirmation and my appointment confirmation. My appointment was at 11:30 but I showed up at 9 AM and was the second person they served. the employee was happy to hear that I was early for my appointment and I got in and out in less than 10 minutes. Will pick up my passport tomorrow afternoon. Every employee I came across was polite and professional. They were fast and efficient 100% recommend and appreciate that we have this option here on the island.

If needing a passport asap this place is the place to go. I'm not to sure how far the date has to…read morebe from renewal or your trip but they'll tell you when you trying to do so.

We had a very disappointing and frustrating experience with Non-Stop Travel (NS). From the start,…read morewe told NS we wanted to travel with friends, and we also wanted to upgrade our flights. We booked our Oceania Transoceanic cruise about 18 months in advance - plenty of time to coordinate - but none of our request were handled properly. NS blamed Oceania for the travel arrangements, yet Oceania only comunicates through the travel agent leaving us stuck with NS and no real help. To make matters worse, we (friends and us) were assigned different travel advisors at NS who did not communicate with each other. Our friends and us ended up with cabins on opposite ends of the ship. We both paid for Business Class upgrades; we were booked on different airlines with different itineraries. Wrong information given to us. Communication was poor - excuses, delays and no accountability or taking responsibility. Based on our experience, we would not recommend Non-Stop Travel. If you want clear communication and a company that actually listens, look elsewhere. If you are considering an Oceania cruise, book directly with Oceania.

This is a long overdue review of an amazing experience. To be completely transparent, my husband…read moreand daughter decided to book this tour and I had no idea of what they booked. With that said, when I looked at the itinerary, I asked "why"? My daughter's response was "I want to see the monkeys!" I've been in the hospitality industry for a really long time. When it comes to travel, I'm always looking for a deal on everything from transportation to hotels. However, paying retail for this tour was worth the price because I was able to enjoy every moment of it without any worries at all. The tour that we signed up for was for Off the Beaten Path: A Different Side of Japan Spring Break Tour that took us to see Sado Island, Snow Monkeys, Nagoya, Hakone and Tokyo. Personally, I have been to Japan only once before, and wasn't sure of what to expect. I was more than pleasantly surprised. We flew Japan Airlines, which was wonderful and all of the hotels that we stayed at were quality locations. I have been on school group tours, but never on a regular group tour. Our tour manager, Pam Tegan was fantastic. You would never have guessed that it was her first solo tour. She took care of all of us (36 people, including kids to senior travelers). Our group was terrific because without saying, everyone understood the 'to be early is to be on time' concept. Our JTB tour guide, Nagi, shared her enthusiasm, knowledge, humor, and passion about the areas we visited. Both Pam and Nagi were professional, organized, caring and great listeners. We had specific things that we wanted to do (like going to Jin's to get prescription glasses) and they kept our requests in mind and told us about where and when on the tour would be the best for us to get what we wanted. Between Pam and Nagi, they really went above and beyond to care for each person in the group. Going on this tour in mid-March happened to be perfectly timed for most of the "gotta see" stops on the tour. The weather was great for most of the tour dates. It was cool and during the bus ride, we experienced a clear viewing of Mt. Fuji (which we were told does not happen all the time). This tour provided us with a different perspective of life in Japan outside of the tourist spots that most people talk about. We visited small towns, learned a lot about the history of Sado Island, experienced hands-on soba making, sushi making, and made inlaid wooden coasters. It was pretty amazing even for the non-crafters. One of the unexpected highlights of the tour for me was a visit to the Toyota museum. I am not into cars and couldn't help but wonder why we're stopping at a car museum. This museum shared, not just a history of Toyota, but the history of the automotive industry in Japan. For those of you who are car enthusiasts, the vehicles displayed were absolutely beautiful. It took my breath away. On the other side of the activities, of course we were in Japan so there was a lot of walking. My family was not looking forward to the 30 minute walk from the bus to the gate of the snow monkey park. But I have to tell you, it was worth the hike. The hike was picturesque and the path was gradual for the most part. The weather was ideal for the snow monkeys to make their way to the onsen. It was a delightful experience. Yes there was shopping but the charm of this tour was the back roads experience, dressing in kimonos, three kaiseki meals and of course, deep soaks in onsens. We were also blessed with sharing time with amazing families on the tour. The icing on the cake was we had a professional photographer traveling as part of our group. We shared our pictures via an app called photo circle. Although my photos were OK, we were able to also see all of the wonderful pictures that he took as well. The bus rides were a little longer than I expected, but there were a lot of rest stops and good food along the way. For me, this trip did exactly what it was supposed to ... take my mind off of work and the stress of every day. I was able to enjoy my family and meet wonderful new people. As we landed back in Hawaii and said goodbyes, I took many incredible memories with me that will last for a very long time. How much did we really enjoy the trip? We are already planning a trip in 2026 with Non-stop and Pam as our tour manager.