First time here, my friends and I decided to take a trip to Japan with Panda Travel. It's a family…read morerun business. Everyone in the office is related. Met Patrick as our Travel person, also Daisy the manager helped too with our trip. Everyone in the office tried to help ... Elena the sister to Daisy helped too. So accommodating! Aloha, Derek

Enjoyed our first trip with Panda so much that we booked a shopping trip to Tokyo. Our guide was…read morePatrick and he was so wonderful! He answered all our questions, helped us get to places we wanted to go in our free time and he was always so patient and kind! The shopping tour was a shoppers dream in speeded up motion! Loved everywhere we went and wished we had had a little more time at each place but speed shopping is my forte so I definitely filled my suitcase!! I've share my Panda travel experience with all my friends and I hope I will get to book another trip this year with Panda!

Not just tour packages…read more.. Those days when we used to rely on travel agents to arrange our flights and/or hotels for our trips now has pivoted quite a bit with the growth of internet and having the airlines taking a great command of it all it does make things quite easy yet sometimes we do need help with several items especially when it's in a foreign country. JTB or more known as Japan Travel Bureau is a small office in Ala Moana Center Street Level all the way at the very end near Nordstrom side you'll notice the more prominent Olioli section which is the greeting desk for visitors just go right beside that is where you need to be. I've asked about wifi by calling and was told that reservation was done online and that I'm able to pick it up in store on date that you'd reserve but had a difficult time finding it all online only pick up in Japan which was discouraging for me as I'm going to multiple cities decided on just purchasing the Rail Pass. Rail Pass are very easy and are able to purchase up to 90 before you need to redeem for use I would suggest checking weekly as rates will reflect on yen rates so being patient and lucky would be in your favor as well. Ordering it online was a bit different from the other location that I usually go to but is a convenience if it's a method you'd refer. Once paid you get a email notice and ready for pick up anytime I found out that they do have wifi rental as well that you're able to pick up at the Honolulu Office but the staff here is very nice and fluent in both English and Japanese which was very helpful for both me and mom making it a cool place to get what you need. Thank you!

I have to say without a doubt that this company has been the absolute, most unprofessional travel…read moreagency. So many untruths, and mirepresentations. I have a graduating senior class that has fundraised and saved for years to just have one last meaningful trip to Japan together before they all attend different Universities thoughout the world. It has been a crime what has been done to these kids. I would definitely not use them or recomment this company. If I could put negative stars I absolutely would!!

Just back from Japan after a tour with Handmade Tours. I got sick on the last 2 days but I still…read moreconsidered the trip a great experience. Our group consisted of 7 friends who are even closer as friends after the trip. The max amount of vacationers are capped at 12. I love going on tour with small groups. The driver, Masa, met us at the airport and escorted us to the first hotel. He is very efficient and speaks fluent English, plus he is a great driver. Our guide, Marie, was super attentive to our needs. She did a fantastic job considering this was her very first tour. When we signed up we noticed that on this tour we would be on our own for 4 dinners. I was happy because this gave us a chance to experience Japanese cuisine on our own. It is so cheap and, like everyone tells you, the food is so good. I highly recommend going on this tour (they have various packages) because the logistics are so much easier with a small group. We are going to see if they have a tour going toHokkaido next. Also, we had just toured Korea and during that tour us seniors got to the hotel every night at between 8-8:30. It was exhausting. We had plenty of time everyday to have a few cocktails before dinner or do a little browsing in the shops that are walking distance from our hotel.

Great local, convenient option for portable wifi if you don't want to rent wifi at Haneda or…read moreNarita. It's definitely more pricy to rent here at their Ala Moana location (~$50 for 5 days) than what the Japan-based airport firms offer (using the current favorable Yen rate of Y145.7271 per $1 US) but you have the added benefit of picking up and returning the device here on Oahu. You do have to fight the H-1/Nimitz traffic which is absent in Japan, so that element also should be considered. Definitely worth doing a cost/benefit comparison and then decide for yourself. Staff here is very helpful although I wish the hours were more expansive. Solid 3, all things considered, but the fast transaction processing and kind employees earn them a fourth star. Mahalo.

When you need that something to make your vacay say hey!…read more Traveling to Japan makes it so much fun and less stressful with the help from HIS as not only they have fun travel packages, flight and all the usual bookings to complete your travel plans but so much more than you realize. Relocated from Don Quijote to Ala Moana Center right outside Makai Market beside the escalator which I do love as it's a bit more spacious and does offer some Japanese snacks and various merchandise, the staff here is friendly though some does give a feeling of bleh... As soon as I book my flight what you need to do immediately is reserve a WiFi device as it gets sold out very fast as is very much needed whenever you're doing a search for train routes and is amazing with unlimited data and are able to connect multiple devices. Plans go by 7, 14, 21 and 30 days for the basic though I always go with the Premium which comes insurance and external batter for just $5-$10 extra. As we come out of Covid the airport transfer I used to purchase in advance here is no longer available not by HIS but offered by the vendor in Japan so I'll decided that upon arrival but one thing that will certainly change is the JR Rail Pass which will drastically increase +70% and with the incredible yen rate I've decided to purchase the rail pass before the huge increase. You do need to bring your passport to purchase JR Rail pass and the increase will take place Oct 1st 2023 so get it in September and you're able to hold on to it for 90 before you need to redeem it in Japan. Follow them on Instagram @hishawaii as they to have a link to their site with all information and JR Rail prices as well and even some activities in Japan or any advice you may need regarding Japan. Thank you!

If you are thinking of traveling to South Korea, take the first step and contact David Lim of KJ…read moreInternational Tours (808-591-2000)! He can set you up with one of the multitude of tours that they offer, pretty much tailored to what you want to see and do ... no matter if it's your first trip to the Land of the Morning Calm or if you're a repeat traveler. You will experience not only the historical sites of South Korea, but also the newest attractions that the country develops. Also ... the FOOD! I still dream about the army stew (budaejjigae) I had one night at a little obscure shop near Namdaemun. That same shop also has the best mandoo ever! David is very knowledgeable about each item on his itinerary. He is very personable, easily approachable and wholeheartedly dedicated to making your trip one that you will remember always. I'll be booking another tour to South Korea with KJ International Tours next year!

David Lim of KJ International Tours provided a great experience for me and my friends on a tour to…read moreSouth Korea. Growing up in Korea he provided his personal experiences and historical perspective of the country. His enthusiasm and love of Korea was infectious. I encourage anyone going to Korea go with David/KJ Tours. Best tour ever!!!

April did an AMAZING job planning my honeymoon in Kauai. My husband and I got married on Oahu and…read morethen flew over to Kauai a few days after the wedding. April took care of everything from helping take care of flights, rental cars, and fun activities. She not only got us a great deal with one of the hotels that included a helicopter tour and a bus tour taking us to the Waimea Canon and Fern Grotto, but she was also able to upgrade our room to ocean view and get us complimentary breakfast each morning! When we first arrived at our hotel we were greeted with champagne, cake and a letter from April! She also curated a beautiful itinerary for us that we could reference throughout the trip so there was very little thinking required once we got there!! Will definitely use April and TravelChic World in the future with any trips/vacations. Thanks April!

It took me a while to write this but better late than never! April helped my husband and me book a…read more4 night stay for both our families at the Four Seasons Ko'olina in May 2022. She was extremely helpful in getting us and our families the rooms we wanted. She also took care of all the extra stuff we needed for our wedding weekend, including pool cabanas reservations, arranging for the hotel to store our wedding cakes, and organizing Sunday brunch! It was so easy and stress-free. Our families really enjoyed the stay and it added to the weekend's relaxing experience. She made it super easy for us and I would recommend her services to anyone. I'll definitely use her services again for future stays or trips.

Thomas, at Wholesale Travel, makes it easy to book a vacation. He does all the legwork, gets the…read morebest prices available, and to top it off, is so pleasant under all the stress. He keeps in constant communication, always looking out for our best interests. If you are looking to book a trip, he is your man! This is our third year traveling with him. We look forward to many more. Thank you!

This is by far the worst customer service my family has ever received. After booking through this…read morecompany for our parents 40th anniversary celebration/family vacation we contacted them (after no contact from them) to confirm flight information only to find that we did not have seats on a flight the next morning. This tour (we paid in full weeks in advance) totaling over $1200. Including airfare and transportation was the highlight of our parents vacation. We still have not been offered any kind of apology. We will be contacting the BBB in the morning and await a full refund.

Worst experience ever. What started as a typical tour turned bad at the end. We were told to…read morearrive at our pick up spot at 1:30. We were at the Missouri battleship and left at around 1:10 but it took 15 min to wait for the bus and nearly another 20 to get back to the pick up spot. We were about 20 min late. It would have been nice if our driver told us what time we should leave the Missouri or given us a call asking where we were. Instead, he was gone. We called the Co., and to spare the details of a useless 10 min conversation, we were told with our two young kids to find a way home on our own, everyone is on time for these tours. Wow, what a great way to do business.