Terrible experience. Did not listen to my description of what was happening. Did not respond to NPH…read morediagnosis by Mercy ENT. Said NPH surgery was not practiced at Mercy.

I guess there are a lot of neurologist in this town. This is the only one that I trust. She may not…read morealways be thought of as the warmest most compassionate person, but I will trade professional conduct for warm-and-fuzzy any day. As a matter of fact she has shown me compassion when appropriate. She's an MD and a Ph.D and I won't let anyone else touch me. You do what you want.

Dr. Slater is listed as the overseeing physician for my at-home EEG through Stratus, and my…read moreexperience was extremely traumatizing. I have alopecia and disclosed this in advance, yet during the test I developed a severe scalp injury with intense pain, welts, open irritation, scarring, and permanent hair loss that later required dermatologic treatment. While I was still connected to the equipment and in serious pain, I repeatedly tried to get help over the span of 33 hours. No one came. Instead, I was directed to an international call center and left to manage the situation myself. I ultimately had to remove the probes on my own while injured. They later billed for equipment removal. Being left without in-person medical support during an active injury is not acceptable, especially during an ongoing diagnostic test.

Just an FYI, Dr. Slater no longer practices in Missouri. He has moved to Texas a few years ago. I…read morerecommend his services, but unfortunately, he's no longer with Mercy.

I do not recomend this place, got transfered there.. I had a choice to stay at my hospital, or go…read morehere. I told them i would stay where i was.. So i'm in the ICU @ my hospital, just had 2 major surgeries a week ago. In the middle of the night this man comes in & confenced me to go to you guys, who does that to a person who was in ICU & under heavy medicine, really who the hell does that??? their salesman does. I will say there was two people who i liked, Shaq, & a real pretty black nurse. I will never go back there.

Do yourself and your loved ones a favor and avoid this place even if its the last resort…read more This is their "Mission" on their website. Our mission is to provide the highest quality health care and cost effective outcomes by providing specialty inpatient acute care services to those we serve while providing a positive and fulfilling work environment for the staff. They don't care about their patients. There was no high quality care for my dad, he was sent back to the ER within 12 hours of being transferred there. Its been half a year and still waiting for an update from Brian and Lisa, who have both stopped communicating.

Missouri Attorney General's Office Supreme Court Building…read more207 W. High St. P.O. Box 899 Jefferson City, MO 65102 573-751-3321 To Whom It May Concern, I am writing to file a formal complaint regarding a deeply troubling experience I had with Mercy Hospital and Dr. Cameron Hess, a pain management specialist at the Mercy Pain Clinic located at 2230 S. Glenstone Avenue. This complaint concerns what I believe to be deceptive and obstructive practices that have resulted in a denial of medical care for my chronic and debilitating back pain. Several years ago, I sustained a catastrophic, career-ending injury in law enforcement that required an L4/L5 spinal fusion and, more recently, the implantation of a spinal cord stimulator. Despite these interventions, I continue to experience severe pain. As part of my ongoing treatment, I sought a radiofrequency nerve ablation procedure through Dr. Hess. On March 6th, I underwent an initial diagnostic injection to test for pain relief. Following the five-minute procedure, I was moved to a recovery room where nursing staff informed me that I would need to report an immediate 80% reduction in pain to be eligible for a second diagnostic injection--an alleged requirement of my insurance provider, Anthem Blue Cross. I informed the staff that I did not experience an 80% reduction but requested to consult with Dr. Hess. I was told he was unavailable, as he had already moved on to another procedure. When I asked if I could activate my spinal cord stimulator to assess combined relief, I was again told "no" because I did not verbally state that I had experienced 80% relief. The staff was dismissive and unprofessional, insisting that Anthem Blue Cross required this arbitrary 80% threshold. As a result, my second diagnostic injection, scheduled for March 20th, was canceled. Concerned, I contacted my Anthem/Blue Cross representative, Alicia, who informed me that no such 80% threshold exists in relation to CPT code #64493 or in any related policy that would restrict further authorizations. On March 24th, I contacted Mercy Hospital's Patient Relations and spoke with an employee named "Camry." I detailed my concerns and requested information regarding the grievance process. Her response was dismissive and unhelpful. Although she claimed she would file a grievance on my behalf, she refused to provide confirmation via email or patient portal. When I asked multiple times to speak with a supervisor, she denied all requests and ultimately disconnected the call. The call ended abruptly at 10:53 AM. On April 14th at 9:00 AM, I received a call from "Dillon" at 417-820-9774, who identified himself as the Practicing Manager for Mercy Hospital. He asserted that the 80% threshold policy was dictated by Anthem/Blue Cross and promised to email me documentation to that effect. However, during a follow-up call on April 21st at 11:30 AM, he informed me that, upon consulting with their legal department, he could not provide any documentation and refused to answer further questions. I have left messages with their legal division and nobody from that office has reached back out to me with any answers. As of today, I have received no such documentation, and I feel I am being deliberately stonewalled. According to Alicia from Anthem/Blue Cross, the claim made by Mercy that such a policy exists is completely false. In her words, "They FLAT OUT lied to you." This entire ordeal has left me without access to a potentially helpful medical procedure due to what appears to be a manufactured policy, one that my insurance provider unequivocally denies. It is unconscionable for a healthcare provider to deny a patient pain relief based on arbitrary, non-existent standards--particularly when doing so results in prolonged suffering. I am formally requesting that the Attorney General's Office investigate the policies and actions of Mercy Hospital and Dr. Hess. Specifically, I am asking for: 1. A full review of the criteria Mercy used to deny further treatment. 2. A comparison of Mercy's policies with the actual documented requirements from Anthem/Blue Cross. 3. An investigation into whether deceptive or obstructive practices have been employed that violate patients' rights or healthcare regulations. This experience has not only impacted my health, but also undermined my trust in the very system meant to support people in pain. I look forward to your assistance in holding Mercy Hospital accountable and ensuring that no other patient is subjected to such treatment. Sincerely, Kevin Mueller Cc: Mercy Hospital Legal Services

Today I had an appointment with Cameron Hess MD. The 1 star review is not about his service as a…read morephysician, but about Mercy Pain Management Specialty Center. My appointment was at 2:20 pm. I arrived at the parking lot at 2:10 pm. After driving around for 10 minutes trying to park, I could not find a spot in the lot. So I decided to park in the neighborhood near Mercy Hospital and walk to my appointment. It was 100°f out, and roughly 80% humidity. I am in perpetual pain from a medical malpractice event from Jeffery Fenwick MD. So I make it to Dr. Hess MD office at 2:32 pm. The receptionist said they would need to reschedule as I was 12 minutes late. Evidently I was to be Dr. Hess's last appointment as he had already left the hospital. It really upset me that I can regularly wait 35 minutes to 1 hour for the doctor, but the doctor can't wait 12 minutes for me...... Shame on both Mercy Pain Management Specialty Center and shame on Dr. Hess!!!