After reading reviews here and on google I was prepared for a really bad experience It still would be nice to have Uber - but I called for the taxi and it arrived five minutes later as promised The driver loaded all my luggage in no problem - and the cost I found more than fair Where he asked if he could drop me off and I suggested somewhere different there was no issue My driver was Bill and he did a great job read more

Driver was SOOO RUDE, thank goodness for Uber, I really hope they disappear, hasn't been the first time having problems with them.

This company is by far the worst company I have ever done business with. I called the cab, and asked to stop at the store on the way home, when I came out he was gone!!!! He did not notify me he was leaving he just left. There was no altercations in the taxi, he just simply left. When I called the company back there was no answer. What kind of professional business operates this way?When I finally got a hold of the company the next day and reported what had happened, the response I got was a chuckle, and an insinuation this happens all the time. They don't give any information regarding management. The taxis smell and are very dirty. I would be ashamed to recommend this company to my friends, family or colleagues. I am embarrassed a company like this can operate in the town of Maple Ridge. Honestly a despicable representation of humanity! Vote Uber these people need to be shut down. read more

Absolute worst experience ever. We were originally quoted 15-60 minutes and never had a cab come so we called and politely checked in on what was happening and were quoted another 15-20. An hour and a half after the first call, we called a third time and were told that there were no taxi's coming to pick us up and were quoted ANOTHER 2 hours. When asked why it was taking so long and why we were continuously given false information, we were hung up on. After almost four since our first phone call, we managed to get all the way back to downtown Vancouver on our own before getting a phone call saying our cab was on the way. Over all extremely unprofessional and frustrating experience. read more

I would give zero stars if I could. The taxi interior was filthy and smelled bad. Driver picked me up from hospital, and because it cost $10 to go about 5 blocks to my home (I couldn't walk due to injury), I figured the fare was high enough and I wouldn't add on a tip. The driver was nice to me UNTIL he figured out he wasn't getting a tip, and then he was really rude. Dude, you're driving someone home FROM HOSPITAL, do you have to make their day even worse? Especially given that $10 for 5 blocks is PLENTY. I will never use this company again. read more

Shocking company. I would rather walk than use these crooks. My wife left something in the cab, we realized immediately and called the office but they refused to do anything. We asked then to radio the driver as he was literally still in our street but they refused. We didn't want him to bring it back, just check it was there, they refused. The next day when we called in again surprise surprise the wallet was gone and another customer must have stolen it. I would give no stars if i could. read more

if you are in a wheelchair and need a taxi, good luck!!! aloutte taxi never seens to have a wheelchair taxi available past midnight. it's not fair that they have no wheelchair taxi's at night, they should have a wheelchair taxi 24 hrs a day 7 days a week!!!!!!!!!!!!!!!!! read more

The cab driver cut me off in the mall and when I raised my hand he put his fingers up to his eye like I was a crybaby. Then proceeded to give me the finger. I will never use this company with assholes like that driving. read more

Called Alloutte Taxi at 9:00 pm from a home inMaple Ridge! The gentlemen who answered the call said 10-15 minutes! After 30 minutes called again, told 10-15 minutes. Another 30 minutes passed, still no cab so called a third time. Stayed on phone with dispatcher until the cab arrived 10 minutes later, when we got in the taxi, the driver said that was his first dispatch to our address? This is the third time this has happened to us with this company, unfortunately they are the only cab company to call in Maple Ridge, the other company listed has the same phone number! WE Need UBER in Maple Ridge! read more

Taxi drivers debit machine was dead, wouldn't let me out of the car for 20 minutes, yelling about how I should carry cash (I didn't because we are in a pandemic and no one takes cash). I was late to an appointment so I offered to e transfer to driver directly and he refused. Was just stuck in the car with him yelling until the debit machine turned back on. Terrifying experience and when I called to complain they just hung up on me. read more

My experience with Alouette taxi is usually decent until lately. Every time I try to get a cab I am told by the dispatcher that it will be five minutes and usually I wait over an hour or they never even show up. The dispatcher sounds like a very young man who doesn't seem to care at all. If they were more honest about the wait times then I think I would give Alouette taxi a better rating. I'm just very upset because this happens every single time. I think next time I will be calling an Uber for sure! read more

WOW!! Amazing service all around!! The gentleman who answered the phone friendly, and the driver was friendly and super fast service!! I have never used a taxi as a delivery service. I didn't know that a taxi would pick up items from the store and deliver them to me for just a small fee. I thought they would have to pick me up, take me to the store, and then drop me off again. I live on the outskirts of town, and he arrived within 15 minutes with the 3 items I requested! read more

I don't like to give 1 star reviews but are you kidding me ... had an incident when I needed to get from maple ridge to Port Coquitlam . The cab came to get me after a 1.5 hour wait !!! he asked where I was going through the window and said sorry he wont cross the bridge because of road block and left !!!!!! uhm excuse me ... who cares ? are you drunk and can't go across? read more

Making the case for Uber! The dispatcher answering the phone was curt taking information and said the cab would be there in 10 minutes. After 30 minutes we started to walk instead. This was early Monday evening; no excuse to be that wrong. read more

I wouldn't even give this joke of a taxi service one star of it would let me. You call it takes a minimum of 40 minutes to even get through to someone, now you get through ok well you can wait another hour before your cab even arrives. Now you cancel your taxi because it is faster to walk home, you will get a very nasty, vulgar, derogatory phone call because they "didn't see that you had canceled" now your phone number is on the "do not serve" list and good luck ever getting a taxi again. read more

Drivers are extremely rude. They refuse to make any stops, verbally abusive and multiple stories of physical abuse from the cab drivers. DO NOT USE THIS COMPANY! read more

Man on the phone was a dick. I told him my address and he told me it didn't exist, I told him I know my address and that it'll just call another company, he told me that "you'll just be redirected back to me" then hung up. Called another cab company and used them. Apparently my address didn't exist to them, but it does with every other cab company. Won't ever use them again... since they have no idea what the fuck they are doing! read more

We had pre booked a cab on July 21st 2018 for a 12:30am pick up at Hopcott farms and events through the app, and we were promised a phone call prior to the pick up. Not only was a phone call not recieved, but no cab ever showed up. It was not until we called and made multiple requests (muliple people, multiple times) did we finally receive a cab at 1:33 pm. The driver was distracted (flying by the venue, and we had to aggressively wave him down, as well as checking his person phone whilst driving.) He was unsure of where the location was we were going though we provided an address (a residential area in Poco) which they specialize in. And when we had explained our situation of the evening he was unaapologiec and rude. As an indivaul who has live and experienced many various cab companies, I was extremely unimpressed with the service they had provided. This is completely unacceptable on all levels, from dispatch to driver. As the only cab company that services this area, I would expect you would go above and beyond the expectations and live up to a "punctual, prosstional, and reliable taxi service." As stated on your web site. I would not recommend this company to any person attending an event at hopcott. read more

These incompetent fools lie about being there, then get pissy when you call them on it. Dispatch is rude and all of the drivers but 3 are useless. The odds are ever against you with this one. Today they left a diabetic on his way for IV therapy literally out in the Rain. Great way to run a company. read more

Horrible taxi service. We've used them many times, but this time was the last straw. We have had them double bill us, start the meter higher than the initial rate should be, refuse to drive us if they feel it's too far and even be intoxicated when driving. The last time, I dropped my phone in the taxi. We called back two minutes later but he "too far away to come back" and would only look for the phone the next day. He then found the phone, but had to give it to "other drivers" to have them return the phone?!?! Dispatchers were rude. THey would hang up on me, refuses to tell me where I could pick up my phone, told me I was "just lucky he found it", even though 5 days later he still wouldn't return it. At first I thought the management would be helpful, but in the end, they refused to help too. Finally, after threatening to phone the police, a phone turned up at the office. Nothing like the phone I lost. The driver described my phone to me on the phone, so he did have my phone at one point. They tried to hock the other phone on me. Horrible service, dodgy, and rude. Can't get much worse. I would NEVER ride with them again, and I certainly wouldn't let a friend ride alone. read more

My experience of the ride to and from the Ridge Meadows hospital in a wheelchair taxi was excellent! The driver was punctual, attentive to my needs and professional. The cab was new, clean and comfortable and I am very glad that in this crazy world of uber and apps there is this professional and reliable service to call. Thank you. read more

Do not book through them!! The lady on the phone is very rude and not helpful whatsoever. Terrible service and very unkind when I'm not from here and just tried to give my address and it wasn't showing up. So rude read more

I will definitely not refer this taxi. The driver of the car 5518kf was so rude and has no manner. When I pay him he trow it loudly as if he was mad at me. You should not keep that kind of person in your company. So I will give a zero rating for that. read more

Just had the worst experience with them call for a cab and they said it would be 15-20 mins I waited over 20 mins and called to asked where the cab was and the guy who answered said oh I'm waiting on a cab to free up and will send it. Confessed I waited another 10 mins in the freezing cold with snow called again to see what was going on and nicely asked where one was because it was over 35 mins. The guys proceeded to tell me he had no idea where the cab was and started speaking rudely to me and arguing about the cab when I just let him no it was cold out and I was told by him that it would be there in 20. Wasn't please with the dispatch service he was quit rude and just argued with me. Sadly this is the only cab place but they need to figure their shit out it's not fare for the customers to have to go threw this kind of experience read more

The service was terrible. When I called them, they talked to me with really mad voice. They are so unkind that they made me annoyed too. I won't call them forever. read more

Horrible! Ignorant drivers who leave you stranded, I've had two drivers in a row bail cuz they couldn't wait for 1 min, horrible horrible service will never tip because they don't deserve it read more

the worst customer service ever!!!!!! cab number 74 was so rude and started the meter with me not knowing what the rule was.i used to always take this cab service but after today. as a woman being talked to like that was the worst experience ive ever had in my life .. worst customer service ever !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i will be telling my family and friends about this. and i work at a all womens gym and i will definitely be telling them about this . read more