Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!

I recently bought a quality double bass from Gary Upton and I'm in LOVE with it. The reason I'm…read morewriting this review however is to praise the service he provides. I just had an issue with my causing some of the varnish to come off and he was right there, having me come in so it could be repaired like new. Quality work, great group of guys who work there! Bruce Rothschild

I am writing this as a customer once removed, as it is my wife who has had the relationship with…read moreUpton Bass. But I was along for the ride, and she is not a Yelper! She decided about 15 years ago that she wanted to obtain and learn to play the double bass for bluegrass. To start her out, I bought a bass on EBay, believe it or not. I think it was around $500 or a bit more, and we drove to a shipping depot to pick it up. It was an entry level instrument, obviously, something to try while deciding whether to get serious about playing. After a year or more, she decided she wanted to stick with it and get a better quality instrument. We were led to Upton Bass in Mystic, Connecticut. We directed them to build a bass for her, which they did right in house. They asked some questions and fine-tuned what sort of double-bass would suit her needs. They combine high quality with affordable prices. At least once we were there to see her bass in the early stage of being built, and then later picked it up to bring it home. She continued taking lessons and attending bluegrass jam sessions, both at bluegrass festivals and separate jam sessions. She learned to tune it and insisted on carrying it everywhere herself rather than asking me to do it. She enjoyed the experiences for many years. Finally it reached the point where she played it less and less. Back and knee issues made it more difficult for her to play and transport it, until finally she made the tough decision to sell the instrument so that it wouldn't fall into disuse. We had a thought to sell it to one of a few acquaintances who were interested, for a couple thousand dollars. But she checked and found that Upton Bass, still thriving in the business, could not build new basses fast enough for their demand and worked with people like my wife to inspect, evaluate and repair basses they had built to a large group of customers anxious to own an Upton Bass. So she sent pictures and a description and learned that he was sure they could sell the bass for much more than the 2K we had envisioned. We brought the bass down and found them in a new location, in a regular neighborhood in a well built and converted barn. He looked it over and reiterated that he was confident he could sell it so that even with their commission, we would receive much more than the price we had pulled out of thin air. It took a while to go through the sale process, as he likes to make sure the new buyer is serious and then satisfied so that the deal is clean and finished before sending out our check. But my wife had taken care of the instrument over the years, and it did sell for a great price. Who knew the original purchase was also a good investment? Even though it was difficult to let the bass go, it is good to know a serious musician now owns it. Thus our positive 15 year or so relationship with Upton Bass came to a close, and we would recommend them for the purchase (or the sale) of a quality double bass.