I found Dragon Fireplace here on Yelp and called. Mark came out within an hour and found the switch…read moreneeded the contacts cleaned. He got me fixed up at a very reasonable price. I will definitely use him again.

Fast response, professional and knowledgeable. I recommend and will continue to use Mark in the…read morefuture.

Julie and Scott are outstanding. They helped us find the right insert for our fireplace which was…read morenot built correctly and is smaller in size. Made sure it was what worked and what we could use daily. During the install all was very professional and tight. Greatly appreciate the effort and time getting this right.

These are definitely the two people, Scott & Julie, who you'll want to help you, to purchase from,…read moreand do business with. They are super affective communicators through email, and are excellent with customer service. So much knowledge and wisdom about stoves! I have an Austroflamm Integra FS, and it wasn't working, and they were able to help me diagnose it quickly and effectively through email, and now it's working perfectly. I highly recommend not searching the web for eternity if you Have found Scott & Julie of Off Grid Stoves, do business with them, and stick with them; because, they know what they're doing. Ryan Zink

That came as scheduled (actually a few hours early). They did the inspection and repairs that were…read moreneeded. They were professional, thoughtful & thorough. Cleaned up after the repairs were done and gave a full explanation of their findings and repairs. I recommend them for their great service honest appraisal and thorough service. They are a company worth putting on your contract list to fix chimney and roofing issues. A great value for a job well done.

Need to remove old wood stove and install wood burning fireplace insert. Opening on fireplace…read moremeasures: length: 42 3/16 x 32 3/4 width.

Ronnie and Renee are the real deal. I have a house built in the 70's that needed an overhaul on the…read morehvac. Inside and out. The previous occupant kept dogs and cats in the house and my nose and sinuses would let me know as soon as I walked in. I called around and got estimates. Brooks fireplace and hvac is very reasonable, courteous, professional and took care of me in a very timely manner. I needed to have it done before the cold hit. They took care of me quickly and went over everything making sure I understood what needed to be done. Both Ronnie and Renee will answer your questions about the work and explain how hvac works most efficiently. You can tell from talking to Renee she has hvac in her blood. Her family is the original Brooks hvac, she and Ronnie her husband took this segment when her Dad and Mom got out of the business. So if you want generations of experience, really good work and honest people come here. Brooks fireplace and hvac is now my go to for all my hvac needs.

I bought my AC and heating unit from this place. I was oversold and it was installed incorrectly…read more They had to come out about a dozen times to fix the mistake. Once after the inside unit caught fire. Over a year later it's been one problem after the next. I had to call another company and was told they've never seen such a botched job and they were floored. I called Brooks to complain and let them know of my disappointment and was told I have no common sense by the owner's wife. She got very ugly with me for the horrible job they did. I had a right to be upset, but they cared only about themselves rather than apologize for all the inconvenience and money and time I've spent trying to use a $7,000.00 unit that's been a nightmare. At first they are very nice, but if you call them out on the job they do, they are very mean people. They even called my husband and chewed him out after I left my rating of them on a different website. Once they never showed up for a scheduled appointment because he forgot. I would keep looking for someone else if I were you. This place never was able to fix their mistake and they are unprofessional.

Kevin does a great job and is very professional. We have used them several times, and have not had…read moreany issues with our chimney after being serviced. It is a very messy job, and we have never had a spec of dust when he leaves. He even wears booties over his shoes when working. We plan to continue using New Buck in the future for our chimney needs. Just saw that this post has me located in Dallas, but I am in Shreveport.

Excellent customer service and extremely knowledgeable. They called the night before to confirm my…read moreappointment and 30 minutes before arriving. My technician was very thorough in his inspection and discovered several potentially dangerous issues with my fireplace and chimney. He explained each issue and what it would take to repair it correctly. I highly recommend their services and encourage everyone to have their fireplace inspected regularly. I had no idea mine was in such bad shape because it looked fine to a novice. These guys know their stuff!

This shop was recommended to us by the guy we used as our chimney sweep. We mentioned we were…read morelooking for a fireplace insert and he recommended we visit their showroom. We visited in early 2022. We were told there wasn't anything to purchase and production was slow because of new regulations, so most were back ordered/would have a wait time to get and install. Nov 2022: I called just to check if inventory/production had improved and the answer was not so much, but he happened to have one fireplace insert that was delivered to the store and was available. We went with it. John set up a time for Jeremy to install it the following week. We were excited to use it and help warm our home. The back plate was bent a little bit but they ordered a replacement and came back out with the new one after it arrived and changed it out! Definitely recommend visiting John if you are looking for anything fireplace related!

You'll find it on the internet, like Google, but phone calls are not returned and this business is…read moreapparently no longer open. The telephone connection does not reflect this so if you leave a call back message, it doesn't get returned. I have yet to hear from them after making several attempts.

I was supposed to have a person or team come out to my house on January 13th to inspect, clean and…read morepossibly repair my chimney. They had even sent me a message the day before confirming the appointment. After their "no show", I called their office and was told that because they couldn't reach me, (which doesn't make since because they had no trouble at all saying that they'll be at my house on the 13th) , that they had rescheduled me for the 20th, which made no sense because I knew I'd be in Frisco on the 20th. She said she'd call me after talking to her boss, or that possibly her boss would call me. Well, neither one happened. It's unfortunate. I had read some good reviews and thought I had found a good company. Guess not.