1. Alpha Systems

    1. Alpha Systems

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    Elkhart, IN

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    Alpha Systems

    1.0 (1 review)

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    9 years ago

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    Paradise Pools

    Paradise Pools

    3.0
    (4 reviews)

    The ladies are so helpful and sweet. They give step by step print outs of what you need to do to…read moreget your pool back to perfection. I really appreciate their knowledge and willingness to help.

    No follow-through and bad customer service with limited knowledge. I reached out for a diagnostic…read moreon my pool heater. I had to pre-pay $125 for this appointment and right out of the gate my appointment was pushed back a week. When the appointment notice came through, they had the wrong phone number one the notice, so I called in to have them update it and add a note to notify me 30 minutes before arrival so I could leave work to be home when the tech arrives. This did not happen. The Tech did not know anything about my heater (A Raypak) and told me he needed to check with the boss. The follow-up report did not match what I was told in person. I then had to follow up with them a 2nd time to and gave them the information that my unit was a Raypak 264 which they didn't even realize. Then without telling me they scheduled another visit and again just showed up without notifying me. They got Raypak on the phone and told me it was a Transformer. I purchased a new Transformer and replaced it based on their diagnosis. The problem was not resolved. I very respectfully followed up with them a third time and they said that is not their fault that is what Raypak told them and it would cost me another service call to continue to provide me with more information. I asked for a refund and they are refusing. In what world is it OK to provide someone with bad information and expect to get paid. Beware of these people if you need work done, they do not know what they are doing. They are happy to take your money but if its more than a simple fuse they have no idea how to fix it and will just keep throwing parts at it.

    Alpha Systems - buildingsupplies - Updated July 2026

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