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    Alphagraphics

    5.0 (3 reviews)
    Open 8:00 am - 5:00 pm

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    8 months ago

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    Diana K.

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    5 years ago

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    9 years ago

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    The UPS Store

    The UPS Store

    (30 reviews)

    Green Hills

    I've been using the FedEx and the USPS in Brentwood to ship packages for years, only to face the…read morehassles of understaffed locations with long lines, inefficiency, and unhelpful employees. And then I happened to be in the Green Hills vicinity with a package to mail. I knew there was a UPS store on Hillsboro Pike near the mall, so I gave them a try. Oh my goodness, what a tremendous difference between them and everyone else in the business!! I walked in expecting the same disappointment that I've experienced so many times with FedEx and the U.S. Postal Service. There were two customers being helped by two employees. I didn't have much tome, and this could take forever because there will inevitably be an issue with BOTH customers that takes 20 minutes to resolve. That's how it's always been in my experience. Suddenly, as I approached the counter, a third employee emerged and happily took care of me at her register. But surely there will be some sort of issue with my package, or a delay, or a poorly trained employee that turns a simple package drop off into some sort of saga, right? No!! Absolutely no saga!! She had my package checked in and was handing me a receipt in 30 seconds. It was literally 30 seconds from the start to the finish of the transaction!! I was stunned! Thank you, UPS in Green Hills, for a painless and effortless experience far beyond any other way to ship packages in Nashville! I didn't know such a thing still existed.

    Nice people but need to train their employees better--I was completely misadvised by one of the…read morein-store employees and ended up spending $100 extra for a service I didn't receive, and the managers won't provide any sort of compensation/refund. Not the end of the world but buyer beware!

    Staples

    Staples

    (41 reviews)

    South Nashville

    I got 1 name for you: Nakeesha. She. Is. Fantastic. She needs a raise. She's the reason why I go to…read moreStaples. I work at a company that needs a lot of orders often, and she makes it very simple, enjoyable, and smooth EVERY TIME. Go here and ask for Nakeesha! She made this review 5 stars.

    I am extremely dissatisfied with the lack of customer service and zero accountability I experienced…read moreat the Staples store located at 100 Powell Place. A few weeks ago, I purchased a charging cord for my phone from this store. Initially, the cord worked properly, but after several weeks, it began to malfunction. It no longer charged my phone consistently, and I often had to plug it in multiple times before it would connect. Eventually, it reached the point where I had to plug it in 15 to 20 times before it would begin charging, and even then, the connection would frequently cut off. Because I work full-time and have additional responsibilities, I had limited opportunities to visit the store to return defective merchandise. When I finally returned to Staples to exchange or return the charging cord, the clerk informed me that the item could not be returned because it was beyond the store's 14-day return period. I explained that the product was defective, but he refused to assist me. I then asked to speak with a manager. Unfortunately, the manager repeated the same response and offered no alternative solution. I was disappointed that neither employee was willing to take responsibility for a defective product sold by the store or provide any form of customer accommodation. I was told that I had no recourse through Staples despite having purchased a product that failed after only a short period of use. What was most troubling was the dismissive attitude I encountered. When I stated that I would no longer shop at Staples because of this experience, the employees laughed. Customers deserve better treatment, particularly when they are attempting to resolve a legitimate issue with a defective product. I hope Staples will review this matter and consider ways to improve both its customer service and its handling of defective merchandise.

    Alphagraphics - copyshops - Updated June 2026

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