My first experiences with AG was when I was a student at Middlesex in the early 90s, when we printed The Circle' (the school's 'Writer's Forum'). Glad to see you still thriving! Zack and Krista are awesome and have helped me meet deadlines in the past. I've happily become used to visiting on a weekly basis to print custom thank you cards, call sheets for my shoots, mounting color check cards, etc. Thanks to your team for being a great value and excellent service, every time. read more

My wife, who is a local realtor, contracted a small job for her business. 50 brochures were printed for $136.... When she noticed a simple, but consequential spelling mistake, she brought it to their attention. Their response was "we can re-do the job, but you will have to pay". Sort of surprising! They will no longer get her future business, and that of her associates. They could surely benefit from a refresher course in customer service 101. read more

I can't say enough good things about AlphaGraphics. They saved our bacon! We discovered that the designer we'd hired to make our daughter's wedding invitations had, without our knowledge or consent, printed them on recycled cardstock! Someone else's discarded RSVPs were on the back side of our invitations! I managed to scan an invitation to create an image file and then asked AlphaGraphics if they could print them on clean stock in a hurry. Not only did they exactly match the color of the double-printed originals, but they produced the whole order (100 invitations) in one day! The quality was incredible and the price was astonishingly reasonable. A+++ to AlphaGraphics for their service, quality, prices (and good humor). read more

Alphagraphics in Concord is my go-to for printing business cards for my company but they also do a great job on posters, pull-up banners and other marketing materials. I am always impressed by their responsiveness to my deadlines and have helped me out in many "crunch" situations. So glad they are close by. Thanks to the team in Concord! read more

I am ALWAYS happy with the service I get here. My print jobs tend to be complicated (orchestral music scores), and they always deliver things done beautifully and earlier than the deadline. read more

Zach and his team really go above and beyond. I've used AG Concord on several occasions and they are efficient, fairly priced and easy to work with. I recently was trying to make a year end teacher's gift, and had to try several different weights/thicknesses of material until I got it right. Zach not only had great suggestions to try to help me out, but even gave me the final product at no charge since I had purchased several items prior that weren't working with the type of frame I had. Love having this local gem for all my printing needs. read more

I had a time sensitive and important project that needed to be completed on a tight time-frame and the Alpha Graphics team came through big time with incredibly helpful service and a great final product. I highly recommend them. read more

Alpha Graphics has assisted me with 5 projects over the last month. Two invitations, a Christmas card, menu card and food tents. Each time I have experienced nothing but professionalism and helpfulness. I am sitting here now because I had a super tight turnaround and they are rushing around to get my order printed. Zack is especially helpful and responsive. And they have made recommendations that have been spot on each time. We are lucky to have such a great print shop in concord. read more

I trust AlphaGraphics as a valued member of my team. For years their work product has been on point and their service and communication have been thorough, frequent and clear. I feel lucky to have AlphaGraphics on my side. read more

My experience here has been excellent. Alphagraphics prints a concert program for us twice a year, where the deadline is firm and the quality has to be high. They are always friendly, professional, and on time. Never missed a deadline. They put up with many last minute changes too, and often spot and fix mistakes that I have made in file preparation. I recommend them strongly. read more

I dropped off artwork from my son's toddler class to be laminated and left it there a little over a month due to a crazy schedule and having a newborn. When I went to pick it up (after two phone calls from the office) they said they had thrown it out. They made excuses about my voicemail being full. I have never been so outraged by a lack of customer connection and service. What a disgrace. read more

We are a startup which used AlphaGraphics in Concord for some brochures we needed printing. While their quality was extremely good, their prices were astronomical as compared to other print shops providing similar print quality. For our initial bi-fold brochures the price was reasonable, but we were quoted an illogical price increase when looking to step up to a larger brochure and, although the proofs looked good, their pricing for business cards was also unreasonable. Additionally, this AlphaGraphics was very poor with communication. Our orders were not clearly followed, leading to a need to have some things reprinted, and correspondence speed was sub-par. They also tried to charge us nearly $100 for the proofs they made us, when we tried to use them a second time (and decided not to because of price and disorganization). Proofs should never has a cost attached if you don't decide to use a company because they are exactly that. They are proofs. They are a company proving that their quality is on par with the price. In this case the quality is there but there would need to be gold leaf on everything to justify the price and hassle. They get 2 stars because any time we did finally see a finished product (be it a finally-correct proof or an actual order) it was very nice. They lose a star to price, a star to communication, and a star to business practice being sub-par. You'll get what you're looking for, but it will take a while and cost a lot. read more

Alphagraphics accepted a time-sensitive job for an important family occasion: Copy a CD, edit and print graphics I provided, print front and back covers on a single folded sheet of paper, and enclose in standard clear jewel cases. The quote came in significantly higher than promised. When I complained, the quote was reduced, along with the number of copies. Here's what I got: Defective CDs from a perfect master that Alphagraphics had checked when I brought it in. Cheap, garish-colored half-cases. The "back cover"printed on the reverse of the front cover, so it couldn't be seen from the outside -- and, by the way, used half the amount of paper promised. I complained by phone and was told that they had reduced the price, they couldn't get the right cases from their supplier, and besides, since time was an issue, "What would you have said?" When I complained by email, I got a contrite response saying they had wanted me to have something so they made compromises without consulting me. They offered me my money back if I returned the CDs-- when I was already on a plane to the event. They knew I had no choice at that point. I was embarrassed by the quality and by not knowing how many CDs would actually play properly. If they couldn't do the job as promised, they should never have accepted it. I would never use this company again, for business or personal jobs. read more

I have come to alphagraphics several times and have never had a problem until today. Today I came in 15 minutes before closing time trying to get a label made for a package to be sent out. The employee, Napoleon, told me that he did not have time to make the label as he was about to close the store. He said he would have someone else do it in the morning. I was quite upset and shocked at the customer service I was getting. The employee was too lazy and wanted to get home so refused to make a label or take my order. I hope this employee is taken care of as i am very disappointed and hope he learns some manners, instead of treating his customers with such disrespect. read more

The customer service at the Concord location is terrible. They are rude, limited in their knowledge, and they will flat out lie, and blame the customer to cover their own mistakes and their own poor communication. read more