Con-artists. I…read morewanted a mat for under my computer chair. Looked at the websites for nearby stores to see who had them in stock so I could go get one in person. Landed on Staples. The mat was listed at $34.99 + shipping, or "free pickup in store if you order online". I didn't intend to order online, only to see if it was in stock, but when I looked at the item description it said "Get $3 off by ordering online, and picking up in store" so that's what I did - $32.99 + tax, no shipping. When I arrived at the store, there was a small line at the service desk and clearly no gigantic mat there waiting. I walked to the back of the store to see where they were kept, and found the exact mat I'd ordered... on the shelf with a price tag of $27.99. Not a sales tag, and not an old tag... As I was standing there, a guy came and grabbed the mat from in front of me and brought it to the counter. When I got to the counter, I asked about the price difference. I was told "that's the online price, for shipping" and I said it was not... shipping was billed separately. He then said it was a different product, which it was not, and he admitted. I'm not gonna lie, I went full "Karen" on these people. After asking for a manager, I eventually had 3 people talking to me, and they admitted ALL of the prices on the website are marked up over the store price! And that "pick up in store discount" is actually a markup over the regular in-store price on every single item. They guy behind me in line was older, wearing ACUs and had his daughter with him... I had offered to let him go ahead of me, since clearly this wasn't getting solved quickly, and he covered his daughters ears with his hands and said "F*ck these people, they're trying to f*ck you - I don't wanna spend my money here" and just left. The net result was a non-apology apology,and an offer to refund my card for the $32+tax and sell me the mat for the store price of $28+tax. I countered with wanting my $3 off, as promised... $25+ tax... because they'd admitted to running a scam, and it was the principle of the thing. Did I mention going "Full Karen"? They declined. I'm not often in a "Karen" kind of mood - I'm happy to eat a little crow, cut my losses, and walk away knowing that I'll never do business with a place again... but the level of con job that Staples corporate office has going is STAGGERING. They're pulling a literal "Bait and Switch" scam. So I reported it to the Massachusetts AG office of consumer affairs... Again, here's the scam. ITEM - $35 + Shipping to home or office! or ITEM - $35 + Free pickup at store + plus $3 off "regular price" (lie)! or ITEM - $28 if you walk in off the street and "pick up at store"!

Staples is a place I have gone since I was very young. For the most part, I've generally had good…read moreexperiences at Staples. This particular Staples has always been fabulous with great service, fully stocked shelves, and extremely efficient and precise print and copy services (I have used them a few times and have nothing but good things to say). It's a smaller store, but has recently been redone and has all the departments you would need to find in a store of this type, office supplies, computers, copy and print, office furniture, and odds and ends in between. The clearance section at any Staples, this store included, is always extremely eventful as well. Only complaint (why four stars instead of five) is that the receipt continues to read "145 Great Pond Road", when it should read "145 Great Road". Not sure why this has not been fixed, especially considering how many times I have called and spoken to management about it. Since there aren't many places in Acton to get computers, furniture, and office supplies, this is definitely a needed store in the area and I appreciate how particularly nice this location is. 4 stars.

Local gem indeed. Has been in business in Concord since 1907 and can always be counted on for…read morepatient, careful service no matter how small the job. Hope they stay in Concord for another century!

Local gem. Tiny bit hard to find but well worth the effort. Had kind of a tricky job. that required…read moresome assistance. Patient, kind, individualized service. Thanks Tracy. Small, funky, affordable, great alternative to the big box stores. Miss the days when every town had one of these. These places are precious community resources.

Incredible customer service. The best shipping experience I have ever had. Thank you to the awesome…read moreteam working here!

The three customer service agents at this location are White supremacists. Nice or White people…read moreand refuse to help People of Color. The blond young man started to process my order than ran over to another White male customer who walked in after me. Then the White young lady with the accent, looked at me with disgust when she was left to help me. The middle aged white Man was verbally intrusive and rude talking down to me. Thank you for your response. I think your follow up would better serve local People of Color by editing your not to me below. Thanks!

This is a follow-up to the five-star review I wrote when I first used this company. After a…read morebeautiful printing and framing job they did for me for an art exhibition, I wanted to use them again. I called and left a couple of messages. That was four years ago, and they haven't called me back, I'm assuming because they received my first review, for which they asked me several times, and don't need me anymore.

While visiting my mother last year, I saw that she was about to throw out an old frame that adorned…read moremy childhood home. It featured a matte with many panes in different shapes and sizes, for kids' photos. Being the nostalgic type, I refused to let her throw it out - but what kind of proper framer would deign take on such a lowly task? As it turned out, Jordan and Brandon at Pitch Black were happy to rescue it. They all but rebuilt it, stiffened and straightened the matte, and handed back a handsome, drum-tight frame that will feature my kids for the next 30 years. When I returned a month later, to ask if they would print some photographs, I got to spend some time with them and observe their studio in action. I was super impressed - not just with the operation (from color correction to matte cutting, frame building and glass cutting) but with their body of work. It felt like all the presentations were different, not just variations on a theme, and I could see how much effort they put into making other people's art look spectacular. The pricing was excellent, and their positive attitudes made me want to print more, frame more, and share more of my work. For me, that's an added bonus of Pitch Black Editions: Brandon and Jordan are really cool, artistically inclined guys who are willing to do exactly what you want, or devise something fresh if you're looking to elevate your work. Cool guys, professional quality, great prices and frames that are built to last. Swing by The Bradford Mill, look for a door on the left side of the parking lot, say hello and never look back. You're in great hands with Pitch Black Editions.

This is where I get ALL my copy work done. Everything up to fancy digital prints…read more Why? Because the owner of the shop runs everything, and if something doesn't look right; she calls me. She's a maniac when it comes to details. Plus, she's really sweet. And, this place is very reasonable, when it comes to prices. This is all I need in a copy shop.

(Posted for Boston Chapter, American Guild of Organists). Using them for years for this nonprofit…read moreto print everything from Brochures to Newsletters to Booklets to Envelopes. Excellent service - will bend over backward to help you out anyway they can. Fast turnaround. Quality is excellent. Price is reasonable. What else do you need?

I have had my non-profit newsletter printed here for over 5 years. The speed and quality of service…read moreare excellent; I can depend on meeting my mailing schedule. The staff is experienced and helpful. The location is away from the usual traffic snarl.

Great local place for printing. Their service is excellent as is the quality. Pricing is very…read morecompetitive when compared to larger office stores. I would prefer to keep my business local. Location is convenient with little to no traffic. Consider them for your next printing or designing needs.

I saw the Smudge Ink owner at the Acton spring fling a couple weeks ago. I couldn't help but buy a…read moretiny notepad with my favorite animal (black bear) eating my favorite food (blueberries). I have been a customer of Smudge Ink since 2007. I had a bunch of custom items made way back then and got to tour the Charlestown print shop. Over the years I've bought a bunch of cards from them. I love their master card packs. Now, the business is located in Acton Massachusetts. I love supporting small businesses and artisans. Please enjoy the photo of my cute little notepad with a pen made from wood that was turned by a friend's late father :-)

Smudge Ink isn't smudgy at ALL…read more The ink on their cards is bright and crisp. Their designs are fresh and fun. And best of all, these cards can be found all over SF including some of my favorite card shops like Wink, Ladybug Ladybug, and Mai Do. So, Smudge Ink is one of my favorite card companies. (Yes, I have favorite card companies. No, I am not a loser. Lay off or instead of a holiday card you'll get coal - capiche?) And for a nice Ode to Snail Mail, check out Liiisa C.'s yelp on the US Postal Service: http://www.yelp.com/biz/NIeEqQ6IlRzQfZS8gUG-6w#hrid:urfh7P-cBoyJjnZhkA122A Happy Holidays!