Everyone I have dealt with here has been so nice and friendly; competent and quick. It makes banking so easy. I only wish I could get them to serve cookies more than once a week! read more

Meg was very professional and helped me out with exactly what I needed in a timely manner. Nice bank to walk into. I'm

We reached out to the bank for a land/build-out loan. Ms. Maggie Goodwin was quite unprofessional and unresponsive during the process. Felt quite ignored and ended up not hearing back from her to complete the process. Maybe she quit or got fired but really unpleasant experience. read more

This bank is fantastic. Whenever I walk in all the employees are smiling and they greet me by name. I never got that in NYC. Not only is the customer service wonderful but the bank sponsors all sorts of community activities for non-profits in Durango. On Fridays they offer chocolate chip cookies made by a non-profit, Manna Soup Kitchen, gratis for customers. You can't get any better than that! Sandy B. read more

Took some cash by to see if I could either condense the amount or open an account. Everybody was great until my license was dated. I talked with the DMV and scheduled a appointment. 3 weeks out. The aggression and anger of the bank staff left me wondering what planet I had stepped on. The entire staff was rude, incompetent and unable to think outside the box. The FDIC lists several forms of ID. And suggests that banks should work with people. Needless to say, I'm done with the ridiculous customer service at this sad little bank. Their management is awful read more

I love this bank! I love how fast they have helped me when my account information was stolen. It literally took them less than an hour! I signed up for business checking and Chrysta helped me out. That also took less than an hour! I didn't have to sign up for anything extra and she did not pressure me into anything. I love that! No nonsense! read more

We had the most enjoyable experience with Alpine Bank, particularly with Ryan Shannon. We were in need of helping our children complete their dream of land and home ownership. They encountered many obstacles(none of which was their fault). Ryan was kind enough to understand the situation and did everything he could, to expedite the process. He even delivered papers to my work(10 miles out of town). They are the model that all small town banks should follow!! Customer Service is second to none! Thank You!!!!! read more

Overall I do not have a problem with the bank but I do have a problem with their Mobile App. They offer a mobile app to track your bank but it's impossible to log into. Even logging onto their website yields the same result. It's constantly saying invalid password which requires calling during office hours to get the issue resolved. Anytime I've tried to change it online it locks my account. Over the course of 8 months I've had to change my password 11 times when there was no issue on my end. It's frustrating trying to check your accounts when the app is making it impossible. For this reason I am switching banks all together. It's 2020 and for some reason you can't develop a working app. Every single customer I have talked to has experienced the same thing with zero solutions. Every solution they give is inconsistent and a flat out lie with no resolution. You call and they sound dumbfounded like you're the only one experiencing it when a quick review search will tell you otherwise. I shouldn't have to call the bank during bank hours just to access my account ONLINE. read more

This bank goes above and beyond when it comes to customer service. I've been banking with them since 2013 for business and personal accounts and they are by far the best bank in Durango. If I have a problem, they are right there with a solution even when it has nothing to do with banking. Case in point: My car battery died while I was making a deposit in the drive through line and the teller went and got her car and gave me a jump! Thank you Paige! read more