was a loyal client of Jay's office for years and trusted their judgment and professionalism. Unfortunately, that trust was misplaced. A change to my policy made by Jay's office was submitted, indicating that I was married when I was not. At no point was I contacted beforehand to discuss this decision or its implications. The consequences were significant and extremely costly. What troubled me most was the lack of accountability afterward. I never received a call from Jay to discuss what happened, acknowledge the issue, or apologize. My final interactions with the office were dismissive and unprofessional. Mistakes happen. Accountability matters. Based on my experience, I cannot recommend this office. Update 6/18/26 As far as "the information given when the policy change was requested".. I never requested to have my marital status changed. My partner moved in and I took over payment of her vehicle insurance. That was when someone, unilaterally, made the decision to change my status to married. There was never a conversation. Furthermore, your comment insinuates that I said otherwise and am not telling the truth. To be clear, I am no longer your client, you are welcome to use that clause to hide behind, which is the exact reason I left. Accountability seems to have been lost in your business plan. One more fact I would like to mention, if I did in-fact, give you information that would have supported a change in my status, why didn't it come up when you were under oath? That seems like the appropriate time to share such prudent documentation??? When the judge asked you, your response was nothing remotely close to what you said in your response to my review. Maybe it would help to read what the judges response was? Just help jog the old memory .... " The Court heard directly from the State Farm agent in Durango to the extent and saw documentation to the extent that State Farm, when Mr. Glover asked to combine their policies -- or to combine Ms. Banks' automobile with his coverage, that one of the few choices available to them was married, although there was a single box blank that could have been checked. There is no evidence before this Court that Mr. Glover indicated, when attempting to combine policies, that the parties were, in fact, married and that it should be a married policy; rather, it appears to be something that was done at State Farm and in their office. Well, it's unfortunate to see the continued lack of ownership and that the response given was deemed appropriate. read more

They insured my vehicle in a state that was different than the one it was registered to, then refused to fix it. A different State Farm agency in town stepped in and gave me proper instructions to get the issue fixed, after this one was condescending and tried to blame me for the mistake. Zero help from these people and a nasty attitude from one of the office girls. Take your business to Wendy's State Farm if you need to stay local! They're so helpful. read more

Mark J was great and very helpful when we opted to switch our rental and personal properties to State Farm. our adult children both have used Jay Hwang's agency for years and now we know why. It's all about his agents and the service they give. read more

Recently changed home insurance after finding very prompt, efficient, and courteous interface with each individual we spoke with in the office - very satisfied in getting a new policy in place. read more

Mark is so responsive and has helped make our move to Durango so simple by moving our insurance over. We are so grateful for this State Farm branch! read more

Absolute best insurance agency in town. Convenient location downtown and the staff provides excellent customer service and quick quotes. Insurance can be a tricky thing, that's why I give my business to Jay Hwang and his awesome team! read more

A big thumbs up for Jessica and the Jay Hwang State Farm team. They took great care of my auto insurance needs by evaluating my previous carrier, comparing options and adding what I wanted for rental car insurance. They were able to save me money even while adding on options. Thanks Jessica for following up quickly and taking good care of me. I'd highly recommend this State Farm Insurance group. read more

Top Notch Agent and a very qualified staff. Whenever I have any questions or needs, Jay Hwang or his staff is more than helpful and always makes me feel like I made the right decision in working with them. The office is convenient to go to and P.S. the remodel looks great! read more