AAA call-was quoted an hour wait. Driver (Ansel-please forgive spelling) showed up in 20 minutes. He was professional courteous and helpful. Thank you Alpine. read more

I am writing to file a formal complaint regarding the conduct and services provided by Alpine Towing Inc., located at 3500 NW 67th Street Miami, FL 33147 in connection with a towing service I paid for regarding my commercial property. I recently dealt with an unauthorized homeless encampment located on my vacant commercial property. To properly address the situation and proceed with a coordinated cleanup effort involving several Miami-Dade County departments, a trailer located on the property had to be removed. Taking responsibility for the matter, I personally contacted Alpine Towing and arranged for the removal and destruction of the trailer. I paid the company $664.40 for this service. While Alpine Towing did initially remove the trailer from the property, I was shocked to discover two days later--when the scheduled cleanup took place--that the same trailer had simply been parked approximately one block away. This allowed the individuals who had been occupying my property continued access to the trailer and its contents, completely defeating the purpose of the removal. When I contacted Alpine Towing to question why the trailer had not been destroyed as agreed and paid for, their explanation was that they were "giving the people a chance to retrieve their belongings." This was not the service I paid for. Based, on the agreement and payment, the trailer should have either been secured on their premises without public access and later destroyed as requested. Despite my attempts to resolve the issue, representatives from the Miami-Dade Sheriff's Office and the Commissioner's Office had to get involved and confront the company. Only after this intervention did Alpine Towing respond and finally move the trailer to their secured property. I personally had to follow the tow truck and witness them place the trailer behind their gate to ensure the service I paid for was actually completed. I have documentation supporting my complaint, including proof of payment and evidence demonstrating that the trailer was improperly relocated instead of destroyed or secured as agreed. This experience was extremely frustrating and concerning. A company providing towing and disposal services should be held to clear standards of honesty and accountability. Based on this incident and similar complaints shared by others in the surrounding community, I strongly believe this matter warrants further review. Alpine Towing are thieves! read more

They should close for business! Absolutely horrible! My car was towed by this company, and the experience was extremely unprofessional. The employees had poor manners and were rude and dismissive when I asked questions about my vehicle, making an already stressful situation even worse. While customers were present, staff members were openly vaping inside and behaving in an unprofessional manner. I also noticed personal WhatsApp conversations displayed on the company desktop in plain view, which raised serious concerns about professionalism and privacy in a customer service environment. When someone's car is towed, they expect clear communication and respectful treatment. Unfortunately, this company failed to provide even basic customer service standards. I would not recommend using their services and suggest looking for a towing company that values professionalism and respect toward customers. read more

this towing location is the worst place ever, they will not help you or allow you to take your personal items at all from your vehicle. including with police who won't do anything either for you this location is completely worthless read more

What a rip off this place is. After an accident in which we were transported to the hospital, the car was towed by Alpine. Apparently Alpine is in the Miami Police tow rotation. All they did was give me the run around. I had to get a notarized letter... and the woman behind the plastic divider said the signature (on the notarized letter) did not match the driver license signature. Did she not know that a notarization proves the signature? She gave us a hard time for about 45 minutes until I got the police to come and make her release the car. BEWARE! Is there any way to get the Miami police to stop using them?? This was just insult after injury. They should not be in business. read more

I had a very disappointing and unfair experience related to the towing of my vehicle at the Towers of Westland Condominium in Hialeah, FL. My 2019 Ford Fusion Hybrid (silver) was towed at 3:06 a.m. on April 20, 2026, by Alpine Towing Inc., under the claim that my parking permit was not sufficiently visible. However, this claim is inaccurate. The parking permit was clearly placed in the front area of my vehicle, positioned between the sunshade and the rearview mirror. While it may not have been displayed in the most ideal way due to the use of a sunshade, it was still visible from the front of the car. When I retrieved my vehicle, I personally took a photo from the front that clearly shows the permit. In contrast, the photo used to justify the towing was taken from an overhead angle, which does not accurately represent the real visibility of the permit. This situation feels unjust, as I was complying with the parking requirements. Despite presenting evidence, the decision has not been reconsidered. I was forced to pay towing fees for something that I believe was not a valid violation. I hope this review helps others be aware of how strictly and, in my opinion, unfairly these rules may be enforced. read more

Car was towed. Front cap was damaged. Left rim was gouged. Plastic cover under drivers side was broken and making noise. Bill was ridiculously high! When asked what south dade lien LLC was they told me they couldn't tell me on the phone. If I drove for 2 hours to come see them in person they would explain the 198 dollar charge. Alpine towing is a criminal operation that should be shut down. read more

Good Morning, I just wanted to share the extraordinary service I received from Jackie at your towing location @ 17528 South Dixie highway (305) 238-5636. Jackie went above and beyond to help me. I pray that I find in my walk more people like Jackie. They make all the difference in this World. Thank you!! Jackie you are the best. read more

Getting your car towed is already annoying but these WHALES take forever, are super slow and rude, and they make it so difficult to pay them just to get your car back. I guess I shouldn't be surprised when none of them look like they've ever run a day in their lives. They should use the money they get from people to invest in gym memberships and dermatologists. read more

worst company ever, got illegally towed and was refused help, the scrapped the side of my front car and I had to pay over 200 to get towed away from my place of work illegally. they will be hearing from my lawyer read more

A Masterclass in How Not to Tow If you're stranded and thinking of calling Alpine Towing, go ahead and start knitting a sweater -- you'll have time to finish it before they arrive. They promise "30 minutes." Cute. In Alpine Time™, that means anywhere between two hours and "maybe never." Calling for updates? Don't bother. Their phones must connect to a black hole, because no one -- and I mean no one -- ever picks up. You'll have a better chance summoning them with a Ouija board than getting a callback. They brag about having "multiple locations" and "partners across the area," but based on their response time, I assume those partners are lost in traffic... in another galaxy. Do yourself a favor: call literally anyone else. Hitch a ride with a passing squirrel if you have to -- it'll be faster, friendlier, and far less frustrating. read more

The other reviews about the tow scam here are correct. We have had out car towed from pur assigned spot twice! Our family is demanding an audit of the call log of who is in bed with Alpine Towing and getting money kicked back to them from this scam read more

These tow truck companies are nothing more than a bunch of morons that couldn't learn to do anything but tow a car . Make People's lives miserable and ruin people's days . Tow companies have city contracts and many privileges . This particular company spends its day pirating illegal parked cars at milams market in miami springs . While milams employees illegally park and take up all the available city spaces . They haven't caught me but I sit and watch how they ruin peoples days over a freaking empty parking lot ! Maybe they should just sell the parking lot , milams don't even need it . This company is participating in this stupid makes them just as liable ! read more

Alpine Towing - Empty parking lot that are fighting over 5 spaces no one uses anyways . - Towing Near Me - Miami, Florida

Urgent Review of Alpine Towing - Breach of Client Welfare Standards I am writing to formally express my last week's roadside assistance experience involving Alpine Towing. My initial call for roadside assistance with Land Rover South Dade was placed at 12:38 PM (electronic footprint available), yet the tow truck did not arrive until nearly 3:15 PM. Multiple calls were made by Aaron from Land Rover & myself to Alpine Towing to inquire why the tracker hadn't moved since 1:00 PM. Alpine informed Aaron they were delayed due to another tow, but instead of dispatching a replacement promptly, they allowed the situation to linger. This delay was unacceptable--especially considering Warren Henry's reputation and the trust placed in Alpine to represent a luxury brand & worthiness of their roadside program. This delay was not only operationally unacceptable, but personally dangerous. I was returning from the veterinarian with my sick cat, and due to extreme heat, my sister had to intervene to remove her from the vehicle. I remained inside for over two and a half hours, with windows and trunk open, in temperatures reaching 105°F (photo available). As someone managing diabetes, the prolonged exposure led to symptoms of mild heat stroke, nausea, and tremors. I left a message regarding my physical condition, and multiple calls were placed--including one specifically regarding my health--yet there was no follow-up, no inquiry, no concern. When the tow truck driver finally arrived, there was no apology, no offer of water, no acknowledgment of the situation. The response was purely transactional, focused solely on the vehicle. This lack of empathy and failure to act on known health risks reflects a level of depraved indifference that is wholly incompatible with the standards of care expected from a luxury brand partner. This experience did not reflect the premium care associated with Land Rover or Warren Henry. Alpine's handling felt more akin to a discount operation than a trusted luxury brand partner. I strongly urge Warren Henry to reconsider Alpine's continued involvement with your clientele. The lack of urgency, empathy, and accountability poses a reputational risk and undermines the trust placed in your roadside assistance program. How an organization handles a problem reveals everything about its management, mission, and training. In this case, the absence of follow-up, compassion, and basic client care speaks volumes. It is not enough to offer luxury branding if the operational partners fail to uphold the values behind it read more

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This place should be out of business. It's a shame that this place is still active and operating. The people here are rude, unprofessional, and the prices are super expensive. This is basic example how a business in miami should not operate Shame I hope this will be shut down soon read more

Alpine Towing - Here the rude people work - Towing Near Me - Miami, Florida

All I could say is these people are legal car thefts. I will admit that I did park in a spot that had a sign for tow that I never realized was there. I was in an establishment that was closed and the parking lot was empty. It was an office building that was not in operating hours. At the end of the day I had to pay for my truck which had issues because it got towed and had every light you can imagine on the dash. Honestly I don't know how these people sleep at night. They have no compassion and don't care about anything. If you get towed by this company just make sure to document everything and keep them accountable if they destroy your property. read more

Complete garbage as a tow company. "We'll be there within an hour" turned into almost 3 hours for my daughter on the turnpike. And that was being told she was "critical" due to her location. Customer service a complete mess and dishonest. COMPLETE TRASH OF A COMPANY Driver was the only positive experience which is why it was even rated 1 star read more

This company is the epitome of why Towing companies have the reputation of being untrustworthy and money hungry. We were at their Yard after being wrongly towed from our HOA at 7am. They kept requesting more and more documentation to release the car...knowing that if stored for more than 6hrs, the fee would increase. Made it practically impossible to get the car back within the 6hr window. Their employees are rude and have no understanding or compassion other than taking your money. And you can tell its how they are taught/trained. I wouldn't trust his company as far as I can throw them. read more

The most rude people, my car was broken, they towed it on the on saturday, from an almost empty shopping parking lot, by Sunday the fee was 238.00, by Monday morning was $ 458.oo on fees, overfees, fees of the fees. They are basically thefts protected by laws made by corrupts. They charged me $ 190.00 for a "letter" they have noyt even printed.. I don hate anybody but that plasce and the miserables employees that work there. read more

Alpine towing company is a scam. They wait till you walking to your car to take it and then make you pay because they hooked it up. I had my resident sticker VERY visible on my car and they didn't even bother to check or care. They also messed up the bottom of my car and now I'm dragging plastic on the bottom of my car. These guys are a bunch of scammers because no real business only accepts Zelle through a personal number. Yall be careful because these broke people are only out for your money read more

Los más estafadores aparte d q te remolcan tu auto cuando llamas te dan un precio y después te cobran uno mas alto son básicamente ladrones con permiso para robarte son unos hijos de puta y muy problemáticos los peores sinceramente read more

if I could give negative Stars I would!!! horrible company! in the middle of the night, I had to rush to my mother's apartment for a medical emergency - I parked my car with a disabled parking permit next to the disabled parking space, vehicle left on with hazard lights on - I rushed upstairs and while am in the process of taking my mother to the car to take her to the hospital I see the Alpine tow truck hooking my car up! I have to sit my mom back in the apartment and rush downstairs to my car! I explain to the tow truck driver the situation and he says that it's not his problem! That I have 2 minutes to Zelle $145 or he takes my car! I Zelled the money but what I should've done was call the police - it was very wrong - I had just parked for a medical emergency! We ended taking my mother, who is elderly to the hospital - she cannot walk so we have to park near the elevator to get her in the car! Very wrong to not have empathy for people - I was dealing with a medical emergency! The people that work there have no empathy - they are a bunch of crooks! Mayber Fernandez (the tow truck driver), Valentine, and the rest of the employees have no compassion and empathy for others - the fact of the matter is that everyone gets old, sick and ultimately dies - we were dealing with a medical emergency; my mother ended up admitted in the hospital - the tow truck driver did not Care and neither did the others - all they could say was that I parked illegally - I kept explaining as to the reason (the emergency) the driver (Mayber) said not his problem - give him $145 or vehicle towed - the others that work in the office also lack empathy - it can happen to any one of us - in an emergency the last thing we need are uncaring individuals that sound like robots! They should return all of my money!!! I was not there to socialize - I was there for a medical emergency - very wrong of them!!!! read more

Worst experience! They kept telling me another 30 minutes, hence 3 hrs later I cancelled and called J and J towing which was there in 30 minutes. read more

It's never pleasant to pick up your towed car. These guys ain't too bad after you realize they are just trying to do their jobs. Treat them nicely and they will do the same. read more

It was a 2 hour wait time for arrival. Dispatcher kept blaming the traffic and wasn't able to provide much help.

Unas ratas me dañaron el carro . No saben trabajar no miden los espacios antes de remolcar

never order a tow from these people they lie on the ETA route I literally waited 4 hours for ETA that was suppose to be an hour. the customer service just talks nice because their being record but do nothing to help you read more

Cant believe I keep wasting my time with this place but let me give you some understanding of what I consider this to be a business that should not exist. First, they say they only "Tow" the cars they are told to "tow". Meaning, they are not aware of what they are doing is legal or illegal. You can be parked legally but if they receive a call by someone saying they need to take the car, they take it. I wonder what is the cut each one takes, great way to steal from people. Now, once you get there, the Credit Card machine "doesn't work". So, you must use their ATM machine. More $$$ for them. To make it even more dramatic, they didnt have change to my $146 charge. I only had $160.00, so, I literally had to give them $160.00 because I had no change. Making them make an extra $14 dollars. Really messed up business which found a way to "legally" and morally wrong, but sometimes illegally steal from working class people. Nothing more than theft. Yelp should allow me to give them 0 stars. read more

Alpine Towing - Towing Near Me - Miami, Florida

terrible towing GEICO needs to reevaluate who they do partnerships with I called GEICO for a tow truck and they told me two hours then I called the company and they told me they canceled the service because I didn't answer the phone read more

This company and all of those who run it are disgusting horrible individuals, I was out front of a property doing an inspection (Home inspector) and got towed no later than 30 minutes after arriving, the reasoning was that I was "parked in the grass" I had one tire in the grass.... The piece of s**t driver who towed me wanted $100 cash to drop my truck, no other form of payment and literally extorted me out of the money, he was hurling insults at me and anyone else who came up to him. After I managed to get a ride to the bank, he refused to give me a receipt and kept threatening to take my truck to a lot. I called this company just to get insulted 10000 times more. The tow was never authorized and no one ever called the tow on me, I spoke with the HOA and they never authorized it. This is disgusting and this won't be the last they hear from me STAY AWAY!! read more

Alpine Towing - Towing Near Me - Miami, Florida

I been waiting for hours for the tow no one ever showed do not use these people are scumbags liars worst tow company in Florida

Trash company, unreliable DO NOT USE! Told me they were coming to get my vehicle on the hwy. next thing the insurance company called and said that they road by and didnt see me and kept going bc they had to get to another call. read more

This lady that works at alpine 3500 NW 67th St was threatening to have me jumped by her works because i was in the "yard" retrieving my valuable items from my personal vehicle. She tried to lie and said i jumped a fence when there are clearly cameras and i was legally let back there by an other worker. Extremely unprofessional, and then proceeded to tell me that i wouldn't retrieve my car because she wasnt going yo allow it read more

Alpine Towing - Extremely unprofessional, threatening to have me "jumped" for retrieving personal iteams from my car. - Towing Near Me - Miami, Florida

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Thank you Robert from Alpine towing for your quick response & going the extra mile today to ensure I was properly serviced. Robert showed up and admittedly could tow my car but stuck around and really helped me attempt to get a jump! Courteous & friendly & great customer service. Thank you sir read more

Just had a great experience with Gianni Lopez. Professional, communicative, and friendly. Made my tow really easy to resolve. Nobody ever wants a tow, and I always call with trepidation, but happy I landed with Gianni and Alpine. Tow was $130 for a 2 mi tow, stated up front. I don't know if that's pricey but glad I don't actually know the going rate! read more

It's not a secret that towing companies are not the most ethical. My personal vehicle was towed out of my personal parking spot with a *VALID* parking pass. When confronted, they just tell you that they are "providing a service" and that you need to take it up with your association. The night they tried to tow my car, they slim-jimmed my door because they thought that i had my emergency parking break on. When they realized it wasn't on they just dragged my care like 20 feet with the back tired locked up. The next morning, my car would not turn on and when I reached out to them they had "no record" of ever being at my community. Luckily, one of the neighbors caught it on video. After showing them the video, the rep just told us "its not in our system - contact your association". All I know is that my car worked before they hooked it, and stopped working afterwards. I had to eat a $300 repair bill due to damage they caused. These people are thugs. read more

this company is the worst to deal with. paid for my tow. They damaged the car they admitted the damage. When i started calling for payment could not get any answer or refund for what that they did to my car!!!!! Mike Brooks is the worst representation for this company called multiple times left voice messages and numerous email. Not even the courtesy to respond. One star is too much but it is the minimum tonmake a review read more

Forget the 1 star, this company should be SHUT DOWN. They ILLEGALLY TOWED my sister's car out of our designated parking spot that we pay for. When we came to pick it up, the manager couldn't have been more disrespectful. We passively brought up the fact that they illegally towed her car and the manager told us, "At least you aren't paying 'sweetie'." We responded how this shouldn't have happened in the first place and the manager started getting into our faces, we literally thought she was going to physically hurt us. The real and ONLY reason they didn't charge us was to avoid a lawsuit. POS company and management. read more

LIARS!!!!!!! Scheduled a tow for my Porsche for 8:00am. The company called me at 6:03am to advise the driver was on his way. I explained the dealership wasn't open yet. He was dismissive and rude. I told them "fine, I will be here" I waited for 4 and a half hours. I would call every 30 minutes and the dispatch would lie and say, "the driver is 5 mins away". Ultimately the driver came, Ronnie, who was amazing. Shame he works for an unreliable liar who over charged for the tow and could simply be honest about the time. Stay far away, these guys are a big joke!!! If you do use them, cross your fingers you get Ronnie. read more

Alpine Towing - Towing Near Me - Miami, Florida

An absolute joke. My Volvo broke down right in the middle of SR 7 during rush hour with my gf driving and they were called by Volvo roadside assistance. They (Alpine) call her beforehand and she tells them that the car will not go into gear, they need to bring a truck that can handle it. So the guy shows up and says he can't get tow the car because he has the wrong equipment, that he can't be responsible, and just leaves her there on side of the road. Then OVER TWO HOURS LATER they send someone with the right truck to take the car to the dealership. What a joke of a company. Our car was in the road with other cars wizzing by for nearly FOUR HOURS. Thanks for nothing Alpine. She also called 911. BSO showed up an hour later, said there was nothing they could do, and just left. One star for both. read more