Having had two prom dresses altered here, I brought my daughter in again, this time for her wedding…read moredress. We tried another tailor and were left hanging after a month of fitting appointments with no work being done. First appointment, the dress was pinned fully (others had only used a few pins and never even got close to what this shop did in 20 minutes). Second visit most of the dress was done, save for final hemming. Extremely professional and competent. What seemed like a nightmare with the first two shops turned totally around here. Wedding dresses are her specialty, and it shows!

Very disappointed by this establishment…read more False promises of timeline expectations were made on a Wedding dress alteration. No empathy for the mistake given by any employee. Only cash accepted which is something they decline to tell you when you call to make an appointment. When told their lack of information and reversing promises was unacceptable, they simply said, "Well, that's the way it is." They also mentioned that they were happy for us to take our business elsewhere if we were unhappy w/ their newfound ideas of customer service. Stay away from here, unless you really don't care about when you will actually receive your garment back. Wish I could give zero stars.

First, the store is called Stitches in Time and it's located behind the Jiffy Lube and Starbucks on…read moreBerkmar Dr. My fiance works around the corner so he dropped a dress of mine to be taken in about an inch (with the dress pinned). The seamstress had some questions but we talked through them on the phone and I thought all was well. A week later my fiance returned to pick up the dress and she hadn't even touched it. Although I wanted to wear the dress that weekend I was understanding. I came in to try on the dress for the seamstress and she pinned and chalked. She didn't spare my feelings when she said how cheaply the dress was made, making it hard for her to alter (!) 4 weeks later I still don't have a dress. I called her to ask what was happening and she said she hadn't touched it because she was nervous about the stripes matching up on the dress. What?! So you just let the dress sit there for 4 weeks? Now the icing on the cake: I told the seamstress on Tuesday that after 5 weeks I need the dress by Friday. She calls 5:30 on Wednesday night and says the dress is ready. She's lived up to her promise! Not so fast. I am ready to have my fiance pick up the dress the next day but the seamstress is going on vacation and won't be at the store the rest of the week. Ok. She offers to call me when she leaves work to meet me by my house. Redeeming herself! Nope. I never received a phone call. I called her and it went right to voicemail. I had to leave a message like a dork..."give me my dress!" I understand that not all alterations are simple and some take time. But 5 weeks? Especially after she clearly stated that weeks went by when she didn't even look at the darn dress? And now I have missed 2 opportunities to wear the dress (ladies, you know how annoying that is). I can't even speak to the quality of her alterations and I am afraid I'm going to have to go to People's Court to get this resolved (kidding, but seriously). I obviously do not recommend this store.

I take all my alterations to her and have never had a problem. She's also done unusual things for…read moreme, such as finishing the ends for some material to be used as a throw. She always texts me to let me know the items are complete. She is frequently done with the work in advance of when she projects she'll be done. She's always been very helpful and I always come back.

Monogram Shop is FABULOUS! Have shopped & brought items to…read morethe Monogram Shop for 20 years. YES, it's a family owned business that centers around FAMILY & they are able to have shop hours that work for their family. I've NEVER had an issue. Gayle & Heather are ALWAY kind & helpful. The work has been done beautifully & at a reasonable price. GREAT location AWAY from crowded shopping malls WITH parking. Can buzz in & out quickly. NOT a national chain store with national chain store hours. THANKFUL to have a local store like Monogram Shop available that also services major universities & colleges along with providing cute products and allows you to bring your own items in for monogramming. Thank you for all the years of TERRIFIC products & service!

I've been using the services at The Monogram shop for 15+ years. Sometimes I purchase products they…read moreoffer in their retail shop, but most times I find items that I want to personalize and bring them to their store for monogramming. (Most stores won't let you bring in your "from home" or store bought stuff to be monogrammed... they require you to purchase from their inventory.) They've monogrammed my gifts for graduations, newborns, Christmas, birthdays, teacher gifts, etc... They have a limited selection of styles and that can be disappointing because there are some very chic elaborate monograms that I see on-line that are very inspiring. But the flip-side is that their monograms although basic are affordable. I've occasionally forgotten that their hours are limited and found myself pulling up to the store and being frustrated because I forgot their hours of operation... but that's my fault. They offer a very basic service with reliable quality and if they don't think they can fulfill your request they let you know. (this has happened to me a few times.... they know what their equipment can accommodate.) I know that they can personalize things for sports teams, businesses and more. I've been pleased with the service and product I've received. Plus it's unique to have a mother/daughter locally owned business thrive in this world of on-line retail. I've enjoyed watching the grandchildren/children grow up from being newborns napping in the back room, to becoming rambunctious kiddos running happily through the showroom.

Overpriced. Women owner is rude and unprofessional. Almost combative to customers. $75.00 to…read moreshorten a mens sport jacket sleeves.

Please DO NOT use this tailor. I am new to Charlottesville, but I know about tailoring. (My…read moregrandfather was a tailor.) I NEVER leave bad reviews. These owners are rude and incompetent. I had a men's sport coat that needed an alteration. I explained what I needed. I asked very specifically if it could be fixed as I desired. They responded, yes. and asked me to pay $85 upfront, which I did. The sport coat was not fixed, and then they gave me various explanations as to why when I asked them to try again. Please do not go there.

I came here to have several dresses hemmed. Service was quick, helpful, and completed perfectly!…read more Very happy with how my dresses turned out - thanks!

From the owner: Our business specializes in making our customers feel confident in their own style. From creating a…read morecustom fit or designing a custom garment, to teaching sewing classes, empowering you to develop your own creativity.

very professional. She does a wonderful job w/ a pretty quick turnaround time and competitive pricesread more

From the owner: Located in beautiful Nelson County, VA, visiting your seamstress has never been easier!…read moreAppointments available for fittings, pick-up/drop-off, and we offer free initial consultations! Get your clothes fitting right with custom alterations, or give them a new life with repairs and mending. Bulk pricing available! Custom cushions and curtains available. Bridal parties welcome!