So, I don't like writing bad reviews, and rarely do. What I do like is patronizing local…read morebusinesses... But here's my story... I walk into the shop, take a pair of shorts out of my backpack, and show whom I believe is the proprietor the broken zipper. He says yes, he can fix it, and then asks as clear as day, "10 dollars ok?" I said that works for me. He proceeded to write up a ticket and asked me how soon I needed the job done. I said no rush. He then asked, 'Is Friday the 30th ok?' (11 days away). I also said that's fine. Next, he says 'That's 30 dollars,' but quickly corrected himself (realizing that 30 was the date he just mentioned), and now asked for $20. I said, 'But sir, you just told me the price was $10.' He became visibly angry, and said I was the one who made a mistake. While I attempted to talk, he repeatedly said "Bye" to me, so I left with my shorts. Here's the thing: I'm now Googling how much alteration shops charge to fix zippers on pants (which I assume is the same as shorts). What's coming up is anything from $10 - $25 dollars. So, I'm not complaining about the price of $20 -- I guess that's pretty standard -- I'm venting about how this gentleman made a mistake, blamed me, and angrily told me to go. I see others here have had great experiences. Glad for them. Maybe I caught this guy on a bad day.

I have been going to Kim for years and have had a wonderful experience. She has tailored a variety…read moreof clothes for me, including bridesmaid dresses, sundresses, PJ's, sweatshirts, etc., and has done an excellent job with everything. She and her partner are kind and patient and lovely to work with. Her prices are reasonable and honestly could be increased for her high quality work.

Ms. Hisami is a very good seamstress. However, her customer service lacks professionalism…read more My simple white dress was hemmed by Ms Hisami. When I picked it up there was a BIG ORANGE stain in the front of the dress. She claimed the orange stain was there when I brought the dress in. I ponder:;: does anyone spend good money on hemming a white dress with an orange stain on the front of the dress???? Why did she not make a note of it then? No apologies from her...no discount....no benefit of the doubt.

I can't say enough good things about Hisami's Alterations and Tailoring! If you're in…read moreCharlottesville and need any kind of tailoring or alterations, this is the place to go. Hisami is a true artist with a needle and thread. I brought in a couple of items that needed some serious work--to include custom jacket apparel for kids and military uniform repair. Hisami not only took the time to understand exactly what I wanted, but she also offered suggestions that made the pieces fit and look even better than I had hoped. The quality of her work is outstanding. Every stitch is precise, and the fit is perfect. You can tell she has years of experience and takes immense pride in what she does. Plus, she's incredibly kind and patient, making the whole experience a pleasure from start to finish. The turnaround time was quick, and the prices were very reasonable, especially considering the high quality of the work. I left feeling like I had brand new clothes! If you want impeccable craftsmanship and personalized service, don't hesitate to visit Hisami's. I'll definitely be returning for all my future tailoring needs. Highly recommended!

I have had many alterations all over town. Rosemary is the best. The friendliest the quickest and…read morereasonably priced

From the owner: Walk-ins welcome. Clothing alterations; wedding and bridesmaid dresses; business attire; zipper…read morereplacements; tailoring.

Overpriced. Women owner is rude and unprofessional. Almost combative to customers. $75.00 to…read moreshorten a mens sport jacket sleeves.

Please DO NOT use this tailor. I am new to Charlottesville, but I know about tailoring. (My…read moregrandfather was a tailor.) I NEVER leave bad reviews. These owners are rude and incompetent. I had a men's sport coat that needed an alteration. I explained what I needed. I asked very specifically if it could be fixed as I desired. They responded, yes. and asked me to pay $85 upfront, which I did. The sport coat was not fixed, and then they gave me various explanations as to why when I asked them to try again. Please do not go there.

First, the store is called Stitches in Time and it's located behind the Jiffy Lube and Starbucks on…read moreBerkmar Dr. My fiance works around the corner so he dropped a dress of mine to be taken in about an inch (with the dress pinned). The seamstress had some questions but we talked through them on the phone and I thought all was well. A week later my fiance returned to pick up the dress and she hadn't even touched it. Although I wanted to wear the dress that weekend I was understanding. I came in to try on the dress for the seamstress and she pinned and chalked. She didn't spare my feelings when she said how cheaply the dress was made, making it hard for her to alter (!) 4 weeks later I still don't have a dress. I called her to ask what was happening and she said she hadn't touched it because she was nervous about the stripes matching up on the dress. What?! So you just let the dress sit there for 4 weeks? Now the icing on the cake: I told the seamstress on Tuesday that after 5 weeks I need the dress by Friday. She calls 5:30 on Wednesday night and says the dress is ready. She's lived up to her promise! Not so fast. I am ready to have my fiance pick up the dress the next day but the seamstress is going on vacation and won't be at the store the rest of the week. Ok. She offers to call me when she leaves work to meet me by my house. Redeeming herself! Nope. I never received a phone call. I called her and it went right to voicemail. I had to leave a message like a dork..."give me my dress!" I understand that not all alterations are simple and some take time. But 5 weeks? Especially after she clearly stated that weeks went by when she didn't even look at the darn dress? And now I have missed 2 opportunities to wear the dress (ladies, you know how annoying that is). I can't even speak to the quality of her alterations and I am afraid I'm going to have to go to People's Court to get this resolved (kidding, but seriously). I obviously do not recommend this store.

I take all my alterations to her and have never had a problem. She's also done unusual things for…read moreme, such as finishing the ends for some material to be used as a throw. She always texts me to let me know the items are complete. She is frequently done with the work in advance of when she projects she'll be done. She's always been very helpful and I always come back.

Having had two prom dresses altered here, I brought my daughter in again, this time for her wedding…read moredress. We tried another tailor and were left hanging after a month of fitting appointments with no work being done. First appointment, the dress was pinned fully (others had only used a few pins and never even got close to what this shop did in 20 minutes). Second visit most of the dress was done, save for final hemming. Extremely professional and competent. What seemed like a nightmare with the first two shops turned totally around here. Wedding dresses are her specialty, and it shows!

Very disappointed by this establishment…read more False promises of timeline expectations were made on a Wedding dress alteration. No empathy for the mistake given by any employee. Only cash accepted which is something they decline to tell you when you call to make an appointment. When told their lack of information and reversing promises was unacceptable, they simply said, "Well, that's the way it is." They also mentioned that they were happy for us to take our business elsewhere if we were unhappy w/ their newfound ideas of customer service. Stay away from here, unless you really don't care about when you will actually receive your garment back. Wish I could give zero stars.

They don't take care of your clothing. Had to get a something sewn on a dress jacket and it came…read moreback wrinkly and dusty with random loose threads. They didn't even put plastic wrap around it. When I asked them to clean the lint off, the male there grabbed not a lint roller, but a wired brush and made it worse. I had to even request the plastic wrapping as he was not going to provide it. He was rude and uncaring the entire time. Service was relatively expensive. I'd recommend going elsewhere for services. Avoid.

Expensive, but came out looking great. They handle military uniforms well, and understand details…read moreand fit perfectly.

Yady is nothing short of a miracle worker with alterations! My wedding dress had been with (who I…read morethought was) a very reputable tailor for over two months after taking my measurements. When I finally picked it up, it fit me very poorly. I was totally panicking and unsure of what to do with less than a month until the big day. I took it to Yady as a last resort, knowing she most likely wouldn't be able to fit me in. She totally could have turned me away seeing as it's basically the height of wedding season and I was giving her three weeks. Not only did she accommodate me, she was so friendly and reassuring about it, AND she finished the dress in 2 weeks so that we had a few buffer days to make final tweaks and get the dress perfect. Yadi did not owe me that kind of service whatsoever! I was blown away at her customer service. This was a tall order for a last minute request- NOT a simple hem job. The top of my dress basically had to be completely reconstructed. She totally saved my dress and restored my excitement about the wedding in general. Her prices were also very fair for what she had to do on the timeline at hand. I couldn't recommend her enough!

i ripped my jeans while moving into UVA and instead of freaking the freak out, Yady's alterations…read moresaid they could fix the MASSIVE RIP in my cutsie pants. AND they got it done before my parents flew out the next day, even though we dropped it off 20 minutes before closing. I am so grateful I am at peace now. Beautiful work, can barely see it

Clothes smell very odd upon pick-up, not clean and like someone else's perfume. Closes early on…read moreSaturdays before 3pm.

Paid a premium to have large comforters cleaned only have all the filling balled up and corners and…read moreedges with no filling at all. The whole reason for taking them to skyline was based on my assumption they would use large capacity machines. Should have taken them to a laundromat and done them myself, the right way and for a fraction of the price. Had these comforters done by others with NO issues. Very disappointed.