These guys are Scammers. They gave a us a two week estimate to restore our internet after it failed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company. read more

Me facture encore pour un service internet interrompu pour une autre compagnie. Ça fait 4 fois que je leur dit que je suis avec une autre compagnie et ils continuent de faire des prélèvements sur ma carte. Pire compagnie d'internet que je n'ai jamais connu read more

was a customer of a company that was bought by Altima and became one of theirs. From the get go, they sent me a router even though i had one already and i said it multiple times. one of their dude shows up unannounced on a monday morning with a router, which i specifically said multiple time i didnt need any, wtf am i doing here then, i dunno you work for idiots. then, i cancel, they have me send back their router: fuck them, right. but nooo cant be that easy, they have to send an email which they failed to do 5 times. at least... nothing, no redeeming points. just garbage. would give minus 1 star if i could read more

Just Brutal. One of the worst business desicions I've ever made! Although I didn't have service because of something on their end for close to a month and I had to find another company, they never refunded me. read more

If you used to be an Apsis Communication customer and had to switch to Altima, check your finances. Recently, they took over Apsis Communications, where I had my account for several years and was very happy. Even though I wasn't enrolled in automatic payments with Apsis, I did use my credit card on their website to pay my bill, Altima used my card details to withdrew a much larger amount than my invoice without applying the payment to my account, which is not only frustrating but deceptive. I reached out via email first to ask how they got my credit card info, why they charged nearly double, and why the extra money wasn't credited or used towards my invoice. Unfortunately, their response was pretty unprofessional--they even referenced a name that wasn't mine, which felt off. Then, I finally got through to customer service over the phone. They explained that automatic billing problems are a known issue since the acquisition and that they're working on fixing it. Honestly, I find it concerning that they aren't proactively informing customers to keep an eye on their accounts if these problems are so widespread. It kind of felt like they might be misleading customers and hoping no one will notice if they take funds. While talking on the phone, I asked to cancel my services with a 10-day notice--more than the 7 days the website suggests. The rep asked if I wanted to switch to Koodo or Telus, which are owned by Altima as well. I asked several times for an email confirmation that my services would be canceled on November 14; she kept saying "yes, yes" and then just transferred me to the loyalty department instead of giving me a clear confirmation. The call center environment was pretty unprofessional too. The representative was often talking to someone in Tagalog, chewed gum, coughed into the phone, and I could overhear other staff conversations nearby. All in all, my experience with this company has been really disappointing, slimy and not at all professional. read more

I was with citywide for 5 years with no issues, they sold out to Altima a month or so ago and I've been hard down for 5 days with no resolution in sight. I've spoken with 6 different "technical support"agents. trouble shot with them for 4.5 hours over the 5 days and each one said they would find a resolution and call me back. Not a single one has called back. Today, they agreed to send a technician from Eastlink...with no ETA, but "hopefully in the next day or two". I asked for a supervisor, they said they can ask one to call me back...absolutely the worst customer service I've ever dealt with. I called Eastlink to see if there is a service ticket, but because it's third party, they have no record of it. read more

We had been loyal Netfox customers for nearly 10 years when it was purchased by Altimatel. Netfox was reasonable, with great, nearly instant customer service if there were any problems, of which there were few. We received an email saying that the migration would begin almost immediately, and that we needed to pay Altimatel in advance per month of the subscription. The speed and reliability of the connection dropped INSTANTLY, and the ability to connect with an actual person evaporated just as quickly. We were told that the quality of internet service would improve after the final migration, which were told would take approximately 4 weeks, so we waited. Over the course of two frustrating weeks, we didn't go through one day without disruption. We called Altimatel, who informed us that we needed to call Netfox. We were PAYING ALTIMATEL, but they could tell us anything beyond their migration timeline, which was foggy at best. We made another call about a week later, this time the person on the phone laughed to himself that we'd been told that migration would be a mere 4 weeks, and that they couldn't actually predict when the migration would happen, or when the service would improve. I called Virgin and set up an appointment for a tech to install their service - 3X the speed, and 0 downtime in the several months we've had them - and called Altimatel to cancel theirs the hour Virgin was complete. During my phone call to cancel service, I was transferred no fewer than 3 times, having to request cancellation twice, all the while being offered better service than they were currently giving me (if you consider no service, service), putting me on hold only to come back with more offers. I finally had to - almost rudely - demand that they stop giving me options and simply cancel my service. Garbage customer service is worse than a bad product, but not by much in this case. We have a Virgin mobile family plan bundled with our home internet. It's not the cheapest, but it's by far the best service we've ever experienced, from text messages with tech support, to that tech calling me at home when it was most convenient to arrange every detail of our migration from Altimatel. Thinking of Altimatel? F*cking DON'T. They don't deserve the one star I'm begrudgingly about to click on. read more

Service is crap. Only been with this company for 2 months, that wasnt my decision then charged me twice for 1 month and will not fix the problem. Then discounted my srevice for less then 30 day over due. I paid them 130 to turn back on was told 1 hour it would be back on and 16 hours later still not internet. Called back was then told 24 hours as they knew I couldn't cancel payment at that point. Dirty cons this company is. Will be switching by the end of the week. Very non happy customer. Oh they did offer me a whole 2$ credit on bill if I stayed lol what a joke. read more

I was billed by Altima Telecom MONTHS after cancelling services with City Wide Telecommunications in Halifax. Would not recommend as it has been a pain to resolve this. read more

Altima Telecom is the worst provider I have ever dealt with in my life. Nothing but crooks and their customer support is incredibly ignorant. They do not respond to emails and wait times on phone can be up to 4 hours. DO NOT USE THIS COMPANY read more

Altima Telecom est une entreprise qui fait un scandale, une honte pour le concept de service Internet et un exemple éclatant de la façon dont l'incompétence pure et simple peut rester en activité. Si vous vous êtes déjà demandé ce que cela ferait de payer un prix élevé pour la vitesse Internet d'une pomme de terre, félicitations, vous avez trouvé le fournisseur parfait. Leur connexion est à peu près aussi fiable qu'un parapluie à 2 $ dans un ouragan. Elle tombe de façon aléatoire, ralentit au point d'être lente lorsque vous en avez le plus besoin et parfois s'éteint pendant des heures ou des jours sans aucune explication. Mais ne vous inquiétez pas ! Leur excuse pathétique pour le service client est toujours là pour ne pas vous aider de quelque façon que ce soit. Essayer de joindre leur équipe d'assistance, c'est comme essayer d'obtenir un mur de briques pour répondre à vos questions. Vous attendrez en attente pour toujours, vous écouterez la même musique d'attente abrutissante en boucle, et quand quelqu'un décrochera enfin, ce sera un bouffon désemparé qui lira un script avec l'enthousiasme d'un cadavre. Ils ne régleront jamais votre problème. Ils vous feront cependant perdre votre temps, vous mentiront et vous assureront que " tout semble aller bien de leur côté " alors que votre connexion Internet est complètement coupée. Et parlons de leurs prix frauduleux. Ils promettent des vitesses élevées, mais ce que vous obtenez est une insulte à la technologie moderne. Streaming ? Oubliez. Jeux ? Ha ! Même le chargement d'une page Web de base donne l'impression d'attendre que la peinture sèche. Pendant ce temps, votre facture ne cesse de grimper, remplie de frais mystérieux qu'ils refusent d'expliquer. Lorsque vous appelez pour contester, ils vous débiteront des bêtises sur la " politique de l'entreprise " tout en trouvant de nouvelles façons de vous voler. Annuler Altima Telecom est plus difficile que de s'échapper d'une secte. Ils continueront " accidentellement " à vous facturer après votre annulation, ils refuseront de fermer votre compte correctement et si vous les contestez, ils oublieront soudainement comment procéder aux remboursements. Si vous n'avez vraiment pas de chance, ils pourraient même essayer de vous infliger des frais d'annulation exorbitants, car dans leur monde tordu, ils vous escroquent et vous devez les payer pour cela. Si Altima Telecom était une personne, ce serait ce type qui vous doit de l'argent, ne vous rembourse jamais et a ensuite l'audace d'en demander plus. S'il s'agissait d'un restaurant, il servirait des eaux usées brutes et vous ferait quand même payer trop cher. S'il s'agissait d'un animal, ce serait une sangsue parasite, se nourrissant de votre argent sans vous donner absolument rien de valeur en retour. NE VOUS INSCRIVEZ EN AUCUN CAS À ALTIMA TELECOM. Vous obtiendriez une meilleure connexion Internet en entraînant des pigeons voyageurs à livrer vos e-mails. Vous obtiendriez un meilleur service client de la part d'un raton laveur enragé. Vous tireriez plus de satisfaction de brûler votre argent dans un incendie que de donner un seul centime à ces arnaqueurs. Altima Telecom est, tout simplement, un tas d'ordures purulentes déguisées en entreprise. Épargnez-vous des ennuis et restez loin, TRÈS loin read more

J'ai fait comme 2 mois avec altima que des problèmes jamais eu d'intérêt en continue. Suis parti après 1 an , je suis toujours en train de recevoir la facturation alors que je ne suis plus avec eux Service à la clientèle vraiment pas gentil non plus. Zéro étoile. read more

I have had no phone now for 4 days! I emailed support and autoreply said the will assign a technician but need SOME time to collect info. I emailed the next day still no phone or contact, got the same auto reply message. I sent more messages next day and they just quit replying. I can't call support I have no phone. If you lose power you immediately lose internet and phone! I am very unhappy with the so called service! read more

ZERO stars. These guys are bad. In about April 2022 they were ok. But now, no customer service, when I've had problems they just ignore me, never call back, never return an email. read more

Altima Telecom - Internet Service Providers Near Me - Saint-Laurent, Quebec

Altima telecom est de la merde, ma Maison allait brûler a cause du modem de Altipoop telecommandation russe. J'ai 800 ping dans Fortnite et j'ai 0,04 mbps. La police est venue chez moi à cause que j'ai pas payer le 55$ par mois de cette connection. J'ai dit j'ai annuler mais il on pris mon altima Télécom et l'on brûler devant moi. 0 ETOILE EVITEZ TOUS CA read more

Simply, they are Professional deceivers. Bad Internet cable services, consistent daily disconnection that requires a manual reboot, I am talking 10s of times a day. Customer service is NOT available, good luck getting the phone answered, and your emails ignored. Tech support is simply useless. Avoid this company read more

I am with Altima Internet for over over 3 years and has no issue whatsoever. I will leave Altima by the end of the month because of my moving and it's more advantageous for me to bundle everything with another provider. I called them once as my download speed degraded, but it was addressed rapidly: the cable company had some works in my area and Altima used this cable service. I had good and reliable performance. Billing was straightforward, no explanation needed. It's true that I don't have phone service with them, besides Wi-Fi calling. read more

Keep getting spam mail from them saying i'm past due. The randomly started billing me. 3 months. they have since reduced the balance to zero but I continue to receive past due notice and then saying I have zero balance to pay. I have asked to be removed from mailing list. unfortunately I had to mark them as spam. no option to give partial or less than 1 star. They take forever to respond....if they do. from my experiences I HIGHLY recommend anyplace else to provide service. read more

Impossible to cancel - I changed address and I am not using their service anymore. I called them, they just hang up. I exchanged emails that confirm the cancellation and they keep billing me 55$/month. read more

they have poor quality of services and customer service. As I am typing this, they have had me on hold for an hour because I told them I wanted to cancel my services. I've been with them for a year and every time I call them with an issue, which has been hundreds of times, they keep telling me to turn the modem and router on and off. that's their solution for everything. now they are trying to make me hang up so I won't cancel. read more

Really bad connection and expensive for the service you get. My zoom calls or team meetings were always lagging.

Altima TV constantly freezes. So frustrating. Left Cogeco to go to Altima to save some $$. Well as they say "you get what you pay for". We cancelled Altima and gone back to Cogeco. Our numerous calls to Altima technical support provided absolutely no resolution. Several times their answer was "we're aware of the problem and working on it". We were with Altima 4 months...never was the problem fixed. read more

By far this company is the worst I've ever dealt with. Clueless as to what to do or ever what's happening. Truly these reps have no training at all. I'm so pissed right now I just canceled the phone service because they can't ever figure out how to change my phone number on file to give me a new one. Everyone is passing the call from one department to the next, with long hold times. WOW! They don't even have a clue about anything. I've been on the phone for almost an hour half to 2hrs just trying to sort things out. Horrible, Horrible company. I've never been this frustrated in all these years. I 100% DO NOT RECOMMEND O stars read more

Absolutely atrocious customer service. Good luck getting through to technical support if you have an issue.

Poor customer service poor response to issues , I had an install scheduled for the 17 th Feb 11-200 pm someone at home waiting for installer no show, called customer service arranged for next day install . Again someone home all day again no show - these guys are waste of money time and are not real players Pay more get the big guys and have less issues I will return all equipment and cancel before we even start service and get my money back Do not waste your time , I would not say this if I did not want you to go thru what I am experiencing- terrible company terrible promises terrible service, get a hold of this customer service closes on Saturday at 5 pm , so I sit with no service at all on this long weekend. Do not go with Altima read more

it is the worst ever internet service you can ever have . internet has cut off for 2 months! reached out to them sevzral times but to no avail . don't go that route if you are looking for internet service. they are like poor broker service with poor internet , very poor customer service representatives , who are very rude. Prixy, Ann, Leo , Nisreen I spoke with all their customer services and what they do they send you on a wild goose chase! very poor customer and internet service read more

I paid my bill through e-banking. I had forgotten that I had pre-authorized my credit card for billing. After paying them through e-banking, they billed by credit card on Jan 10, 24. I called to get a refund for the double payment. They claim they issued one (still haven't received it). They said wait 3-4 business days. I was content with waiting. On Jan 17, 24 Altima called me to inform me that they had in fact issued the refund. The next day (Jan 18, 24), I was informed by email that they billed my credit card again. I called in. I told them that they had billed me again. Once again they said they would issue a refund. I was irritated, and accepted what they said. The next night (Jan 19, 24) they billed me again. Three times now I've been billed on my credit card. I called them, and was extremely disgruntled. They claim to have issued me a refund. They hung up on me twice when I asked to speak to a manager. The third time I called, their agent told me that they had again issued a refund, and that he would give me a credit. Their customer service is appalling, and their administration is incompetent (based on them billing my credit card three times in less than 10 days). read more

Terrible and dishonest marketing tactics, they offered me a good plan during Black Friday as I was about to leave for another provider, but call me back 5 days later and changed the term and suddenly tell me the price was only valid for a year WHICH IS NOT WHAT THEY TOLD ME WHEN I ACCEPTED THEIR PLAN !!! read more

worst internet ever! shut down 1-2 times days. Employees are impolite and incompetent. Will charge you without consent on your credit card. RUN FROM THEM, RUN read more

Altima is a scam. They switch you from Flash to Altima then send you invoices even though you have paid. They wont allow you cancel their service without sending you past invoices you have already paid and future invoices. Then threaten to take you to collections if you dont pay. Stay away from Altima Telecom. They are scamming canadian citizens. read more

Switched to their services because they were cheap and my partner had no issue with them. WORST CUSTOMER SERVICE I have ever had. My partner was shocked at my experience. Was impossible to get someone on the phone. They were typically not friendly. Seemed to have no idea what was going on. Left me without internet for 3 weeks and just kept saying they could not do anything about it. Tried to charge me more after it went from Ten Ten Telecom to Altima. It was just garbage after garbage but I stayed for the cost. I was finally able to end my service with them. Now they are trying to come after me for devices I never received and a modem I sent back and provided proof from Canada Post that it was delivered. I provided the proof twice and they are still saying they have not received it. How the hell is that my problem!? This company is infuriating, discriminatory and garbage. But they are cheap. read more

Horrible Internet and TV - freezes constantly. Despite purchasing highspeed and unlimited internet, these scammers meter/throttle during peak evening times, so be prepared to have your TV constantly freeze and skip several times EVERY minute. Garbage. You can also contact their terrible customer service if you have several days to waste. Do yourself a favour and avoid this company. read more

Just here to warn the people to stay away from Altima. I should have trusted all the negative reviews. They are scammers. my internet never worked. After multiple attempts reaching out by phone and email.. crickets. I have also emailed demanding they cancel my internet, it's been a week and no response. Not good. read more

Most incompetent customer service at any company with which I've ever dealt! After ordering internet service, and receiving the equipment, Altima sent an email advising me that they actually didn't provide service in my area and asked that I return the equipment. I did so and they acknowledged receipt. Then the fun began. Every month, since then, they have sent an invoice for "past due" services. Every month, I reply, with the facts, and they reply with an apology and a promise it will never happen again. BUT THEN IT DOES. Month after month. Grossly incompetent or maybe they believe they can wear people down and they'll get paid for work they didn't perform? In any event, I'd steer clear of these folks - they are unprofessional and grossly incompetent. read more

they don't have a clue what they are doing or talking about my service was turned off no call or nothng not even a phone call I came home can it was off oh it gets better I paid in full on sept 11 /24 can my sevices still not on I been calling everyday they dont have any update when it will be back on they keep telling me that the service provider has to tune my internet on after two weeks come on the people that work there lie to get you off the line I paid what I own this company so why is it taking this long they had no trouble turning it off now they cant find the botton to turn it on come on people can you try to talk to a supervisor good luck they say theres done to be found all I want is my service on why is it so hard not happy get some people that know what there job is can how to do it read more

By far, the absolute WORST service I've ever received in my life. Our modem MELTED!!!! (Defective Equipment) and they told me a new one would be sent in 2 day maximum. We called on the second day and they said it has been shipped and expedited. When we called on the third day, the customer service lady said it's ready to be shipped. No one has the same story and they're extremely unhelpful. We have now been trying to cancel our services for hours and to receive our credit. Stay away from this company, also their wifi sucks and shuts off. read more

Altima is very unreliable. The staff is rude ,customer service is terrible ,the wifi is crap .I decided to change and go with Belle and git a beautiful package from Belle.The wifi cuts out soo often sometimes the TV channels freeze fir hrs .I tried to be patient with them but I have online school and I can't allow their incompetence render me.Then they want to charge customer $50.00 fir canceling their horrible service .Giving Telus a bad name .No one will go with Telus because of their lies and bad service read more

Si je pouvais mettre 0 je le ferais. J'ai été plusieurs années avec Transat telecom, sans aucun problème, bon prix, bon service. Mais mes problèmes ont commencé lorsque la compagnie a transféré tous ses clients à Altima. l'Internet n'arrêtait pas de couper, leur espace client est vraiment pas fonctionnel, alors je me suis dit j'en ai assez je vais changer. J'ai appelé pour annuler mes services à la fin de ma période de facturation, dans 3 semaines. On n'a déconnectée au bout de quelques jours. J'ai appelé pour rectifier le tout, on m'a dit que le service serait revenu en 24 heures et que c'était une erreur de leur part. Entre temps on m'envoie des factures pour les 2 prochains mois, à un prix de 30$/mois plus élevé que ce que je payais, et le courriel dit que je dois payer pour réactiver le service. Je les rappelle et on me dit de ne pas m'en occuper, comme je vais annuler mes services dans quelques semaines, je n'aurai pas à payer... Bon. 24 heures plus tard, je rappelle, car l'Internet n'est toujours pas revenu... L'agent me dit que la note à mon dossier est que mon matériel est désuet et qu'on doit m'envoyer du nouveau matériel pour ravoir internet!!! Je lui demande de m'expliquer pourquoi 3 agents m'ont dit la veille que le service serait revenu en 24 heures... Il ne sait pas quoi dire et n'est d'aucune utilité. Et là il me dit qu'il peut faire la demande de matériel pour moi et que je le recevrai au mieux dans 4 jours... QUOI? Ça n'a pas déjà été fait hier??? Cette compagnie, c'est du gros n'importe quoi. Les agents vous mentent complètement. Je me demande si c'est une vengeance car je leur ai dit que j'avais déjà pris des arrangements pour une autre compagnie. Bref. Évitez à tout prix!!!! read more

I'll try to keep this short. but its been a long experience. Altima Telecom have stolen money from me. and have refused to return it by the date agreed they've stated they would. I signed up for their 30Mb cable plan on the 29th of June. for the service to be on and activated for the 31st of July. I have this confirmed by telephone, a verbal contract. (which I had recorded) Come the 31st of July, I have no service, that weekend still no service, through to the Wednesday of the next week still no service. I called each day to ask why, and the only response I got was that they were working on it and they would "put a note in my file" and coordinate with their technical department. By Wednesday the 5th of August, I had enough with the repeated responses. I asked for a full refund. they tried to only give me back the cost of the plan, but I pushed to claim the cost of postage of their ZTE router and modem back also considering no service was active at my address. I demanded a pre-paid postal label for the return shipping. I was told that I would receive my refund once the box was returned. -THIS WAS A LIE! once the boxes were returned, I called the next day that Canada post confirmed the box was delivered. I was told that I needed to wait 3 days to confirm with their warehouse that the box was returned. after informing them of what I was promised in the call previous they insisted that I had to wait, I accepted to wait the 3 more days they needed to confirm the contents of the box. 3 days later I call once more, to receive the exact same demand, I need to wait an additional 3 more days to have the boxes checked. I argued with the customer service rep, explaining that I have already waited the time I was requested by the previous rep, and that they have had the boxes in their possession for 4 days. At this point the rep was able to start the return. she said that the return would be issued by E-Interac bank transfer to my Email address, and I needed to confirm by E-mail that my email could receive the interac. I followed the directions of the rep to confirm my email then was told and was stated in the email that I would receive my refund within 3-5 days. thinking it was finally over I waited the 5 days, to receive nothing. no email, no message, not in spam folder not lost anywhere. just not done. I called again to find out what they where doing and like my internet services they didn't know what was going on and why I still was not getting my refund. so the rep was only able to "put a note in my file" to message accounting department that they've missed me. they promised that I would get a call back with an update "soon" and that I would be informed of any changes in the situation. this was on the 22nd of August over 3 weeks of calls and waiting for no result at all, just empty promises. Since that time, I've been waited 12 additional days, without an answer. I've contacted the CCTS without answer, I've sent a formal notice to Altima telecom to return my property or face legal action. and now I write reviews about my experience with Altima Telecom because it seems they don't honor what they promise. To any potential customers of Altima. Save yourselves the headache and avoid them. their prices are only there to catch you. you'll be robbed. - Criminal Code of Canada sub section 322 - Theft Every one commits theft who fraudulently and without colour of right takes, or fraudulently and without colour of right converts to his use or to the use of another person, anything, whether animate or inanimate, with intent Sub section A: to deprive, temporarily or absolutely, the owner of it, or a person who has a special property or interest in it, of the thing or of his property or interest in it; This criminal code of Canada shows that Altima Telecom is in violation of the law of Canada. Do not give them your time or money. read more

Altima Telecom - Interact email confirmation for 17th of august. to pay by 22nd of august - Internet Service Providers Near Me - Saint-Laurent, Quebec

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Absolute abhorrent customer service. I was punted over from Transat Telecom after paying Transat a $55 fee to retain my price & plan after moving. They took one month fee and then passed me off to Altima. Altima had my address wrong, so I couldn't access their online system, and their phone system wouldn't let me do anything because the number I was calling from didn't match the address they had on file. It took several emails and a few weeks to finally get this corrected. So much for adding a credit card for pre-authorized payment, so I decided to pay my invoice through my bank. My account wasn't getting credited, so after much more time trying to track down where my payment went, I come to realize they changed my account number and credited my payment to someone else! To top it all off, they want to charge me a late fee!! I'm done and it's been a week now of trying to get them to acknowledge my cancellation request & send me a prepaid return envelope for the equipment and I am still wasting time. MY ADVICE is to REPORT Altima Telecom to the CRTC and lodge a complaint for your issues. The CEO's, Managers & Directors have ignored every email sent to them about my many issues, as well. Again REPORT them to the CRTC and make your issues known to the BBB as a documented reporting source. read more