I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

eBox is the reason I'm now recording calls…read more I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately. I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill. Before the bill arrived, I spent roughly six hours dealing with eBox. Part of that was confirming that the promotion had actually been applied. The rest was spent trying to get a clear answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported or someone else's responsibility. While I was signing up, it was basically: "Yes sir, of course sir, everything will be fine sir, there's nothing to worry about." Then the bill arrived at $65. I spent another two hours trying to get it corrected. There was an attempt to offer me $55, but eBox's final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate. That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate. The gift card was always just gravy. At $65 instead of $50, the additional monthly cost exceeds its entire value in less than four months. Even at $55, the extra $5 per month wipes it out after ten months. The internet itself worked well, and the representatives were generally polite. The problem was the repeated confirmations, contradictory answers between departments and the lack of a proper resolution when push came to shove. After roughly eight hours of calls, I lost confidence in eBox and arranged service with another provider.

I am with Altima Internet for over over 3 years and has no issue whatsoever…read more I will leave Altima by the end of the month because of my moving and it's more advantageous for me to bundle everything with another provider. I called them once as my download speed degraded, but it was addressed rapidly: the cable company had some works in my area and Altima used this cable service. I had good and reliable performance. Billing was straightforward, no explanation needed. It's true that I don't have phone service with them, besides Wi-Fi calling.

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

have no phone service been out for over a week and slow customer service…read more customer service does not retuen calls

My home is 3000ftsq. bravo provided me with two routers because I have 8 exterior camera. Simply…read morehorrible service and routers are simply poor quality.,.bravo up sell me to better routers. Had to purchase booster and still internet constantly stopping. Do not use bravo , horrible customer service. Will be changing provider.