I have limited interactions with altitude, but the few times have been positive since we have organized birthday parties here. Each time the assistant helping us was always very kind and attentive. They kept us updated if there were any changes and answered all of our questions. My only minor gripe is the price and add ons that have changed over time. Other than that, we have had an enjoyable experience. read more

They stand by while two boys jump and beat another boy. Then get nasty at the moment of the boy beaten by two mean boys. If you don't mind your child being beaten and nothing being done this is your place. If not then please run away and don't give them business until they learn to protect a child when they are getting beat up by two other boys. Seriously sad and pathetic. read more

terrible place let's kids get jumped and don't do sh about it. Gm gets nasty with you. Very unprofessional

The place is run down, most of the interactive areas are out of order, the blocks in the pits are falling apart. Police caution tape around areas. They need an upgrade, especially for the price. We have a membership but every time we come something is broken or you can't use the area. Whoever owns this franchise needs to do a major upgrade. Update: talked to one of the manager they are waiting on parts for things. read more

Altitude Trampoline Park - Gastonia - Got this area blocked for no reason. - Trampoline Parks Near Me - Gastonia, North Carolina

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For a manager to escalate a situation that is already terrible to start is atrocious. There is zero professionalism and compassion from this establishment. Employees need more training and management needs to be replaced. read more

Avoid this place at all cost. When you try to talk to management about an issue, they get confrontational. Even when the issue was between guests. Management is there to de-escalate an issue, NOT make one worse. Rather than resolve an issue when reached out to after the incident, they just block people on all social media platforms so they can avoid accountability. If you live your kids, stay far away feom this place. read more

Terrible place to leave your kids at. You can't trust them to be safe even long enough to use the bathroom

Overall the place looks dirty. There are places that are broken, the staff was a bit rude for the most part (not all of them). It was pretty empty - especially for a Saturday afternoon and yet they were still kicking people out before our time was actually up. read more

This place pisses me off. They charge literally double than their competitors yet everything is dirty with holes in the walls or equipment that has been broken for YEARS and still not fixed. They also have zero staff that will eliminate any riff-raff. Also, the popcorn is stale, they only have 1 flavor of icee working, and 1 option of chips to choose from for snacks. Waste of money! I can offhand name 4 other trampoline parks that are 1000% better and cheaper that are close to Gastonia. Cmon altitude either fix your stuff or just shut down. read more

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it's not very clean but still fun. Should fix all the broken pieces including high nine.

Had high hopes for this place but was completely disappointed! Rude staff that acts like you are botheting them. The whole place needs a deep cleaning! Very Disappointed! read more

Teenagers and little kids attending at the same time. Dangerous I have seen younger kids get hurt

Thank you Carlos and his staff, My son Isaiah and his friends have been going here since they opened. We bought the VIP pass and so glad that we did. Isaiah usually goes once a week if not more. He feels like he is family when he shows up, Carlos is very nice and friendly and always willing to help. They love the Basketball court, and Dodge ball. I think this place is great for all ages. We have even taken my Grandsons here they are 2 and 3 they loved it. read more

I brought my littles here for the morning toddler time. I love that this feature is offered, it's nice to have somewhere for little ones to let out some energy and gain some confidence with their motor skills. Overall the park is a nice size, plenty of jumping space and features. There were only a couple other parents present, so it was easy to share the park. I also liked that they had kid friendly music on the speakers. My reason for marking down the stars is that it was dirty. There were crumbs and candy on the floor that my almost 2 year old kept picking up around the entrance. Some of the trampoline pads had gum stuck to them and candy wrappers, popcorn, and other snacks were littered about. There were also quite a few places with old water bottles, Gatorade bottles and paper cups. Seeing as it was only 11am and they opened at 10, I doubt they had a party that just ended. One staff member seemed to be busy getting stuff in order. The other two sat with their phones out and chatted. At the end of our session I asked to use the family restroom (it's kept locked), but decided against using the toilet after seeing how dirty it was. We just washed our hands and left. A step stool would be a nice addition for children in the restrooms. If you decide to come here I'd suggest coming in long sleeves and pants and then just shedding them at home to wash. read more

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This place has potential. The day we visited was a Wednesday, but during Holiday break for kids from school. So you would think they would have all attractions open. The high course was closed, 2 key jump pits closed, and 1 worker doing check in and food. Do not come hungry! They don't have any hot food items. Only candy and sodas. Also, it is not a drop off facility unless they are over 16. They did seem to be watching that rule. It was a clean facility and equipment was in decent shape. I did count several workers on the trampoline floor. I think 1.5 hr is long enough.. read more

Altitude Trampoline Park - Gastonia - Main area. - Trampoline Parks Near Me - Gastonia, North Carolina

Awesome place to have fun and jump provides a great party!! fun to play with friends and meet up

Staff are great! Not crowded. Nice families were there. Normally they have promotions going to help with ticket prices.

Very expensive and when we started to walk around we realized that a lot of things weren't working $90 for what and post COVID they could definitely do alittle more sanitizing or cleaning Will not be going back read more

Very rude staff.The place needs to be maintained better. Equipment is worn, dirty and needs repaired.

Right off the bat, I was instructed, not greeted. I stood in line to have my son start jumping. I was told I needed to sign a waiver. Stepped out of line to sign the waiver. Then was told to go back to the end of the line (one family was in line) in quite a rude manner. The young lady at the front desk looked as if she hated her job. And enjoyed being rude. The manager is just as nasty. I see why the reviews are already so low here. Don't waste your time. read more

This place cannot take care of kids at all. Everywhere on the internet you will see how careless the people are here. They hire a bunch of nonchalant teens and watch your kid fall into danger. I rated it a 1 but truly needs 0 read more

Customer service was trash. And I felt like the whole thing was a scam. $400 for just 2 hours for my niece birthday. The arcade was trash. Then they pretty much kicked us out after it was over. Like would couldn't stay and play the games in the arcade. I WILL NEVER GO THERE AGAIN. We was better off going to Chucky E Cheese for her birthday. read more

Our kids love coming here and the membership is an excellent deal. However this place is consistently pretty dirty. I would think some of the employees walking around would be more vigilant when there's trash laying around and floor looking filthy. read more

Altitude Trampoline Park - Gastonia - Little kid zone - Trampoline Parks Near Me - Gastonia, North Carolina

This place has so much potential but the price compared to the other trampoline parks are higher for imo less of an experience. There were many attractions not operating because there is no one here old enough to operate them. I truly wish I trusted the reviews! The confession stand was bare at 1pm on a Sunday. The customer service is terrible and I haven't seen an actual adult here that I can address my concerns to. First and last time. My advice is to trust the reviews! They are bad for a reason. The 2 stars is for the potential the place has. read more

This place cannot take care of kids at all. Everywhere on the internet you will see how careless the people are here. They hire a bunch of nonchalant teens and watch your kid fall into danger. I rated it a 1 but truly it needs to be rated a 0. read more

Really 0 stars. $80 for a toddler, child & adult. None of the added "games" were even open (dodgeball, wipeout station, walk the wall all closed off). This place is NASTY. Not like normal trampoline park nasty but NASTY. Gum stuck on all the mats, cups and bottles everywhere. Foam cubes that looked like they were rolled dirt. There was a pill laying between the mats & pretty sure someone took a poo in the ninja course foam pit. No organization or supervision. The teenage workers were either doing backflips or scrolling on their phones. We literally left within 20 minutes. Don't waste your money. read more

I have been a member for a little over a month. I've taken my kids 4-5 times. We always go first thing in the morning when they open. The floor and trampolines are always litter with trash, dirt, socks and misc stuff from the day before. In the two hours we are there no one is ever vacuuming or cleaning where the kids actually play. Also, my older kids have been waiting to go on the ninja course and every time we go there is an excuse why they can't open it. The employees just sit in the office 99% of the time. It seems like at least one of them could be cleaning up. When I got my membership they had a banner up that claimed "no commitment" and then after I paid $20 a kid to sign up they told me that I had to pay $20 a kid to cancel. That does not sound like no commitment to me. read more

Altitude Trampoline Park - Gastonia - The banner stating "no commitment" for membership - Trampoline Parks Near Me - Gastonia, North Carolina

Okay so let me say this place has gotten absolutely AWFUL. The amount of teens running around, pushing small kids and being completely inappropriate with their language makes me sick. I use to bring my children every weekend. We went for the first time in months last night. I was blown away by the teenagers cursing, pushing each other and running through the place. I had my 1 year old with me and he was sitting on the floor, and was kicked IN THE HEAD by a much older teen. My 7 year old was playing dodge ball and the staff that was in the dodge ball court was screaming and yelling at everyone, I even heard her say "get the F out of here" to a kid. I've had birthday parties here for my kids and they were okay, despite all of the teens acting like fools. read more

My daughter absolutely loves this facility. During the week they have a toddler time in the mornings. They allow younger children and their parents to use the entire facility for a reduced rate, I want to say $5-$7. No older kids are allowed to jump which means the littles can play freely without risk of being trampled. The facility is clean, well kept and has nice amenities. I give this business as a suggestion to all of my friends and acquaintances looking for a place to take their littles. read more

we have been members of altitude trampoline park Gastonia for over a year now. we are so disappointed time and time again as this location keeps getting worse and worse. from jump areas being closed, floors coming up, seating area has holes, trash all over the floors and trampolines, no locks on the cubbies, to the restrooms being in disarray. this location is in need of repairs and a deep cleaning. the staff that was there were on their phones and talking with each other. not one person was picking up the trash or doing any type of maintenance. I have photos from today to show how run down this place has become. Also to add we came to the early morning jump so it is not like it was busy or later in the day read more

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Altitude Trampoline Park in Gastonia will NEVER get my business again!! We had Gunners bday party there this past Saturday (Jan 13) from 3:30-5:30. The kids got to jump and no sooner than we get in the party room the power went out. We had the remainder of his party in the DARK. We had to turn our flashlight on our phones on so we could see while he was opening his gifts. We had to stay in that room unless we were leaving and could not use the restroom. The total of his party was $427.13 after taxes and I paid a deposit of $119.44 when I booked the party. So I owed 307.69. The day after his party they were calling for payment and sending a link through text for payment. We did not agree with the amount since the power went out half way through his party. They decided to discount the remaining balance to $224.75. They knocked off $82.94. We still did not agree with the balance they were wanting us to pay, so they had a cop contact me and let me know that if the payment was not received that I would have a WARRENT FOR MY ARREST. I was not asking for a free party, but they could have atleast knocked off half of the price of the party since half of it was spent in the dark. To say I'm upset is an understatement!! read more

We were there Sat Feb 26 th fir my grandsons birthday. This place SO UNORGANIZED!!!! The party planner has no clue what is going on. I should have been the planner. I made three trips to the party supply room to get more supplies instead of being able to enjoy the party. We did not get to our table until we stood in line forever getting checked in. So actually we had 1 hour 30 min for party. Not much jumping time and def not enough time to eat and open gifts. So with that being said I definitely would not recommend the trampoline park in Gastonia. read more

Literally the most rude children working the desk. The manager is no better. They are lazy and careless. When faced with concerns or complaints they ignore you. Unprofessional, unapologetic for their incompetence. read more

If you every come here on Friday at 5 till they close it is not very recommended because if you have a kid 10 or under is probably not the best thing because Friday is teenager night me and my son went he is 8 and he couldn't even play because all the kids and there is a disco ball!!!. read more

BEWARE. Over the summer (June 2021), signed my 2 kids up for the monthly membership. This is where you pay $10 per month per child and they can jump anytime for up to 3 hours. To sign up, you're charged $60. I was put on the spot with 2 kids ready to play so I went ahead and paid it. After a few times going, it became boring. Monthly, Altitude Gastonia continued to charge my card $10.71 per child for a total of $21.42 per month. In early November, 2021 I decided I was tired of paying this when my kids didnt even go anymore. I called in to ask how I would go about canceling the membership. I was advised I would have to come in to cancel. I went in last Friday November 19,2021 at 2:00 pm to cancel. I had to pay $20 per child (plus tax) totaling around $43 just to cancel the memberships. I even asked the girl up front if since it had been MONTHS since we visited if that money they were still deducting from my bank account could be used to cover these fees and she said "absolutely NOT". I made sure to verify before I left that after I pay this fee my card would not continue to be charged the monthly fee. She said after you pay this cancellation fee you will be ok. Fast forward to this morning (day after Thanksgiving) November 26,2021 I had two notifications on my phone. Altitude STILL CHARGED MY CARD THIS MONTH $21.42 even though I canceled the memberships. I am BEYOND PISSED. I wanted to type this review before I try and dispute this with my bank. Who knows how long they will continue to take money out of my account even though I PAID to have it canceled. STAY AWAY FROM ALTITUDE IN GASTONIA, NC. read more