An absolute nightmare. The worst customer service of my entire life!…read more I ordered an iPad online through AT&T a week ago, the nearest place I could pick it up was at this location (2 hours from my house). I figured a nice drive one day to pick it up would be worth it. I got there, and the sales guy just handed it to me when I said I was there to pick it up. When I asked if I needed to pay anything, he just said "You're good." I got e-mails from AT&T for days saying to pick up the iPad. . .but I had already picked it up. On Wednesday I get an e-mail saying the order was cancelled. . .and I get a call a few hours later from a man who was apparently the manager of this store, who was confused about the whole situation, asking if I'd ordered an iPad from there. I confirmed I had, and that I'd picked it up. He said that Apple was about to blacklist my iPad as stolen, because the sales guy didn't properly process the order. He said I'd need to come back to the store for some paperwork. Well, that store is 2 hours from my home! That's a significant inconvenience! When I objected, he said I could also go to the Cynthiana location, which was closer to my home. . .he said they could fix the problem. So, later that day I drove to Cynthiana. The guy at the store there had no idea what was going on, said he couldn't help, and said I'd have to go back to Flemingsburg. Upset, I drove to Flemingsburg. . .and got there, to have the sales guy there say he can't help me. He calls the manager, who says he can meet me at the Cynthiana store tomorrow to fix the problem, and we agree to meet there after I get off work to resolve this once and for all. So, I drove 4+ hours that day for nothing. The next day, not wanting ANOTHER pointless drive, I call the number the manager called me from earlier. . .it went to voice mail, and I left a voice mail. I also called the Cynthiana store to see if the manager would be there, they said they knew nothing about this, but they'd call me back when they knew more. I didn't get a call back, so I called them back not long before their closing time, they said they'd never heard back from the manager and they'd forgot to call me back. Finally, on Friday, I get a text from the manager. . .they've figured out how to fix their mistake! But, I'll need to come in to the Flemingsburg store, AGAIN. Remember, this is a another 4 hour round trip, to fix a problem created by THEIR incompetence that was going to cost me my new iPad. So, I drove there after work again. The manager wasn't there, but the clerk there knew how to fix the problem. . .and did fix it in just a few minutes. He was acting like I was doing them a favor, talking about how I was saving them from being in trouble. I was furious at the inconvenience and time and fuel it had taken to fix their incompetence. When I tried to politely ask for some compensation for all this, I was brushed off. By the end, I'd driven hundreds of miles over 8+ hours, and 3 trips to stores (and been stood up on one meeting to fix the problem). . .all to fix THEIR mistake so my new iPad didn't get remotely bricked. . .and when I asked for some compensation for my inconvenience, they ignore that and act like I was doing THEM a favor all along! They don't care about customers, their sales staff are incompetent, and the manager doesn't hold to his agreements.

We went in to get a new phone and the representatives wetr very friendly and helpful. Help with…read moresome other issues we had

Thank you spectrum! The contractor running fiber optic cable for AT&T in the neighborhood cut my…read more....and many other...cable lines. They tried unsuccessfully to repair but Doectrum spectrum came out promptly, diagnosed and fixed the problem quickly and explained what had happened. Their service has been pretty good overall and this repair service was great!

Specrum shouldn't even get one star. My cable is out on a Friday evening. I called to get help and…read morethe rep said it was my cable box because it wouldn't reboot. The offices close at 5 when she told me no usually they close at 6 or 7. She had trouble looking to see if any offices were open still. So now I have to wait until Monday for a tech to come out. Apparently they don't work weekends. Also she had trouble telling me what to do to try to reboot. I need another cable company because this one i Also our cable goes out at least once a week. It will also just go black and then sometimes it will have a message that pops up. This is the worse cable company. My father has had issues too.

Fantastic customer and technician service!! DeDe was fantastic from start to finish! Prompt billing…read moreinvoice and communication, most helpful! Eric was equally helpful in repairing a not so great attempt by my roofers to realign my dish :), thank you Eric! Replaced and upgraded my hardware for optimal viewing! Top notch service by a great local company! Same day service within a few hours of my call, can't ask for better than that!!

From the owner: Impact Satellite has been serving the Lexington, Georgetown and surrounding areas sInce 2012. We…read morepride ourselves on offering an honest, stress free experience to all of our customers! Impact Satellite constantly receives rave reviews from our customers for having superb, professional, & courteous service! Impact Satellite- your first choice for DIRECTV!

Switched internet service providers today and the switch was fast and seamless and I do mean…read moreseamless. And the plan hubby put us on saves us 50% off the rate we were paying our previous service provider, and Metronet gives us fiber internet. I am not sure what that means but our son says it is much better than other forms of delivery of internet. Anyway, big shout out to Metronet for such a great iob done so effortlessly. Our technician was the BEST and he so polite and professional. Our service was installed the same day we called and so quickly I couldn't believe it. There was no money up front and we got a very affordable plan. From start to finish sales customer service who took our order and patiently explained and answered my many questions to the wonderful tech who installed-- A+ all the way.

Bad customer service. Dishonest sales tactics. Significant price increases. Long holding times…read more Inefficient logistics. Difficult cancellation process.

I have 2 gig fiber. and it works wondertil. I really never have any issues. it just works. Reminds…read moreme of the old days when you got something and lasted forever. The tech guy that come over is wonderful, you all can't have him as your tech guy. Hes my tech guy lol. he gets right on it , smart, wants it working and extremely knowledgeable. when I upgraded from 1 gig fiber to 2 he made sure I had the modem /router I needed,for the money it's well worth it, and beyond that.Someone give that tech guy a raise!

Stayed home all day the for the tech . The tech never…read morecalled and went from first appointment in the morning to last appointment in the evening and they never showed up. Horrible way to do business. Will be looking at other Internet providers.

When your service goes out get it working again asap. Verizon has left me and over 100,000 other…read morepeople without service for going on 8 hours today. We never had any outages during the hurricane for Verizon and my service worked fine all weekend. Then they shut off our service right as work hours start on a Monday. Some people are required to have their cell phones for work such as myself. And your company's issues are risking people's jobs at this point. Get it together Verizon

I was getting off the stair master and dropped my tablet. After showering, I raced over to Verizon…read more I arrived 1 minute before close but the staff didn't make me feel rushed at all. They were able to take care of replacing my tablet and got me back online.