I booked this hotel for our last night in Lisbon after coming back from Sintra. Having read other…read morereviews, I wanted so much to love this hotel, but I ended up being disappointed. Location - The area directly surrounding the hotel didn't feel safe. I wouldn't want to walk around there after dark. Also, to get to the main street you have to walk up some steep roads. -1 Hotel and room - I knew there would be stairs but there were SO MANY! We got the room on the top too. The reception area is cute and has water, tea, and pastries. There is a fridge with drinks for guests, billed to the room, using an honor system. The room itself was spacious and well laid out. But, there was a musty smell in the sleeping areas and especially the bathroom. I guess it's hard to air out because there are only small windows. The bedding had stains and the bed and pillows were musty and not comfortable. There were mosquitoes that tried to eat us all night. On top of that there was noise from our neighbors walking and also from drunk people singing outside. The walls are very thin and you can hear everything. We got very little sleep. -1 Service - The service was very good. I had questions which were all answered by speedy emails. The receptionist was polite and pointed us to places to eat and buy what we needed. They also packed us snacks because we were leaving before breakfast in the morning. Reception is only open until 9 pm. +1 Price - Inexpensive compared to hotels in the area. +1 In summary, I really missed our room at Hotel Avenida Palace which was conveniently located and also had better rooms for better sleep. If cost isn't a major factor, I would recommend booking elsewhere.

This B&B is gem of a find! Staff & rooms are great! Close to tram# 28 which takes you literally…read moreeverywhere. If ever you're in Lisbon, this is the place to stay! Highly recommended!

Conveniently located across Praça do Comércio in the Chiado district. This hotel deserves all the…read morepraises. Pros and cons with luxury hotels- there's no loud and gaudy signs to alert itself; just a small subtle golden sign outside. Hahaha! The hotel blends so well with the area around it that it was honestly hard to find the hotel. We went around the square like 3 times; even the locals and the workers working around the area weren't sure where it was despite showing them the address. Nonetheless, I truly appreciate it when designers respect the surrounding areas and try to maintain the original parts and history of the place; choosing to inconspicuously blend instead of obnoxiously standing out. Walking into this beautiful hotel is like walking into a museum. I love the old things they choose to display and showcase. I commend the designers who try to mantain the beauty of old buildings and incorporate to meld history instead of choosing to modernize things. Our stay here was literally and figuratively on a whole 'nother level. Our room was in one of their mezzanine rooms- so it felt like we were in like a mini townhouse since it was a 2 level room. One is greeted with a small foyer and then stairs that lead to the bathroom and then the topmost landing to the sleeping area. We loved how it felt like we weren't in a hotel. Upon the arrival to our bedroom, we were greeted with a nice amuse-bouche of Lisbon's quintessential dessert, pastel de nata and a souvenir of the iconic azulejos. The attention to detail is apparent in every corner. While the impeccable accommodations were stellar, there was some thing that made our stay inhospitable. Unfortunately, the people in the front desk left quite an unpalatable impression on us. Most would consider it wise to put a friendlier face at the front end of such an establishment. A welcoming face and an affable and understanding demeanor to weary and confused travelers would be a wonderful warm welcome!! However, this was not the case. The front desk people need some refresher course on their pleasantries and welcoming skills. Good thing this was not the first hotel we stayed upon arriving to the country!! We immediately wished that we had gone back to The Lumiares Hotel & Spa in Barrio Alto. Despite that place being busy and at the center of Barrio Alto, the staff there truly were hospitable and engaging; night and day difference compared to this one. I understand that the hotel could be busy but there's a difference with attentive staff on busy hours and just plain aloof. There were 2 gentleman and a lady who were in their desks. I observed all 3 of them sitting coldly in there while they were ent about their routine. There was another elderly couple standing with us when we were waiting for our turn to get checked in, and the guy on the other desk just sat there while his other colleagues were going about their work. Let's give him the benefit of a doubt... He could be busy or maybe not able to check any of us in, but one could argue that it's still not hard to provide some friendly support or maybe asked the other guests if there was anything that he could help with while we stand there. I mean offer the poor lady with a cane a chair perhaps while her poor husband was trying to coral their luggage's, the guy could've called a bellhop to help them. Regardless, the lady who checked us in was business as usual; all cold and quite unwelcoming that she couldn't even be bothered to try and work up a mere smile so she could appear acutely affable. After all, you are in the hospitality business and the face of the establishment being situated in the front. Thankfully, interacting with the front desk was a short one. Despite all that, I hate to highlight that debacle because the rest of the staff were wonderful! They were welcoming and friendly. Whenever we had our breakfasts, we were always pleasantly greeted. The servers and the kitchen staff were attentive. Despite being busy, they took their time to answer and explain some of our questions and sincerely asked us about our stay. Our server was delightful & genuinely curious about our trip and was kind to give us ideas and suggestions. We heard her have the same pleasant interactions with the other guests and impressively in other languages. Overall, besides our front desk fiasco, we still enjoyed our stay here. Fortunately, our interactions with the rest of the staff thankfully overshadowed the unpalatable experience we had with the front. Shout out to the security, our bellhop and the servers at breakfast.

This is an EXCELLENT hotel in an EXCELLENT location; but it's not perfect. What follows next is the…read more(VERY) minor bad and the (VERY) great good. Bad: The gym is small and doesn't offer a lot of variety. The food is so good in Portugal that exercise is a necessity (even with all the hills in Lisbon). The gym is also not open 24/7 as advertised. The door is closed and locked at night; and clients must go to the front desk to get someone to unlock the gym instead of being able to use their room key, which is the standard in most hotels. Good: Diogo and Daniela: What an AMAZING Team!!!! A concierge is a dedicated staff member who helps guests with various services. Their primary role is to save people time and make life easier by handling tasks like making reservations, arranging travel, securing event tickets, and providing personalized recommendations. Diogo and Daniela perform that duty better than anyone I have experienced in any country. The present a master class-level of service. I knew Lisbon would be an amazing experience; but Diogo and Daniela sealed the deal in stellar fashion!

Probably one of the best (if not the best) hostel I have stayed in. The rooms are clean, comfy, and…read moremodern with a card activated locker. Each bed gets its own plug point and mini shelf to keep items in. The location is really good, because it's right next to the Metro and many bus and tram lines. The hostel offers daily walking tours and a day trip to Sintra, and has events like nightly pub crawls, dinners (10 euros) several times a week - and free sangria every night. The free sangria is a great way to meet other travelers, and as a solo traveler staying here I was able to meet a bunch of other people through this daily event. The only slight downside to this hostel is that the bathrooms were occasionally less clean than I would have liked. I think part of this is due to the fact that they use a "cloth" towel system instead of paper towels, so surfaces tend to be wet all the time. Overall though, had a great experience in this hostel and will for sure be staying here again when I return to Lisbon.

Free sangria every night, comfy beds, centrally located, near pink street! I love this place. And…read morethen there's Miguel; he's a wonderful soul and an excellent tour guide! I highly recommend taking the Sintra tour offered for €25; all day tour!

An absolutely fantastic boutique hotel in as close to Central Lisbon as you can get while being…read morenicely away from the bustle & noise. The staff here is equally as fantastic, and are always available to help with anything hotel-related as well as things to do/see during your stay. The whole hotel looks to have undergone an extensive modernization recently, and it really looks great. There's a spa here as well as a rooftop restaurant & lounge (which also serves a delicious buffet breakfast). My room was nicely efficient, with a cleverly-designed bathroom area. There's also a free mini-bar stocked with several nice goodies! Room cleaning staff is some of the best I've ever seen. They made my room CLEAN every day! :-) Love this hotel, and can't wait to visit again!

A very nice and cozy place! Phillipa at the reception was super helpful and gave us a lot of tips…read morewhere to go in the city (free maps provided). There is AC in the common areas, but not in the rooms; there are some fans, though. The rooms are small, but the beds are comfortable. Also know there will be some noise coming from the street as you are pretty central. However, it is a very quiet hostel as it only offers private rooms and most guests are married couples. Bathrooms are super clean, and usually the wait is not too long. Breakfast was very pleasant, they baked fresh croissants and chocolate rolls and you can get a pod of Nespresso for a euro. Score! Definitely a pleasant stay!

Lovely hotel, great service, yummy food, comfortable beds and we had a great scenic view.read more

Simply the best hotel in Lisbon. The Four Seasons Ritz is the hotel for both business and…read morediscerning leisure travelers to Lisbon for decades. While there are now more hotel options in Lisbon, the Four Seasons Ritz is the hotel that still sets the standard for service and accommodations.

If you are visiting Lisbon, you should strongly consider staying at the Be Poet Baixi Hotel. It is…read morenear Rossi Square in the heart of Lisbon with tons of restaurants and cafes nearby. It can be tough to find and it is in a pedestrian area, so no cars can drive up. The exterior is just a door and can be tough to spot. Then the tiled sidewalks are beautiful getting here, but tough with roller bags. The staff is super friendly. We were welcomed with a delicious glass of port and a great tart (I could have eaten 5 of them). There is one tiny elevator to take you to the rooms. The rooms aren't huge, but very comfortable with new furniture. The bathroom and shower are great. Then the really great thing was that on my wife's birthday, they had a cake for her. It was really good also, just incredibly thoughtful. We really loved our stay here.

Great little hotel. Great location, super clean. The staff was excellent and the breakfast was…read morepretty good.

Great hotel in a very central location close to shops and restaurant. There's welcome gift of…read moresleeping mask and l'occitanne mini lotion and pastel de nata and port wine in the afternoon. Everything in the mini bar is free which is a bonus! They let us check in early and hotel workers are really nice. Ate at the restaurant twice, one day for late lunch and another day for their Faldo night. Food is delicious and seafood is super fresh.

This is for their restaurant Elevador. We walked by it the first day and thought they had a great…read morelooking menu but it's sorta crammed in with a row of touristy other restaurant options. Well we decided on our last night to give it a shot and so glad we did. The food was phenomenal. I appreciate they put effort into their vegetarian options by using plant based meats to add interest. The spring rolls were amazing. One fault was the service was super nice although at various times seemed to completely disappear. There are many restaurant options to chose from in this area but I highly recommend Elevador.