Yearly trip for us! Super friendly and quiet. Great food! Definitely not the norm but still fun!read more

Crappy casino, not worth the stop on our trip. It is one of the smallest stinky casino I have ever…read morebeen to.

Here's an update. Still a relatively small gaming room, but there are some options. If you use your…read moreplayers card you can rack up points pretty quickly. The ashtrays and machines at the bar area are usually covered with cigarette ash. There are quite a few machines that are still out of order since my 1st review, which I found interesting. I tried their burgers and I must say, they are pretty big and tasty at about a $15-17 price point. Most of the machines pay fairly quickly, but at the end of the day it's still a gamble.

Very small casino with limited game options (almost entirely slot machines) and several of the…read moremachines were broken or out of service

I would stay here again, just know that when I booked it for February 2026, they did not do email…read morereceipts, which could make company travel more of a hassle. Please know that there is a chain pull open/close vent that will pump heat into your room from the ceiling, which I originally made a mistake of thinking was a smoke exhaust vent from the hotel's previous era. It will pump hidden into your room in winter, even if you turn the thermostat off on the room's heating unit. The landline phone contacts faceplate still has the previous hotel's name, Budget Inn. Sheets were old but clean and I'd stay here again.

We've stayed in worse but if I'm honest I really don't want to stay here but we're stuck the hotel…read morenext door is full and we're too tired to keep driving. The guy checking us in seemed nice. Our room is clean. The refrigerator is cute. But this place just gives me creepy vibes. Not a place for a single lady that's for sure.

We came Saturday morning around 8:30am. We were greeted with a warm welcome from the gate staff…read more Parking is $10. There is a parking lot, which can be limited when the weather is warmer. In the beginning of the trail, there is a General Store and restroom. The restroom is an actual restroom with toilet and sink. Not a portable potty! The trail to Burney Falls was easy. Different parts of the trail, there is a different view of the fall. The view from bottom of the fall was breathtaking. Be very careful if you want to get close to the fall. The rocks can be very slippery. We went off season so the crowds were not as bad as expected. If visiting Friday-Sunday or during the holidays, reservations are required. This is something new that they implemented on May 15, 2026. Check out their website for more information. Plan accordingly and enjoy the hiking adventures!

My family and I were booked to stay at one of their cabins (cabin #68) this past weekend and it was…read morea complete nightmare. We found bed bugs everywhere! We did not sleep the night we got there as we were trying to scramble to find another place to stay at. We ended up staying in our vehicle and contacted the manager to report the infestation. The manager claimed that they've done their due diligence to keep their cabins sanitized, but if you refer to the photos and videos I posted that is a complete LIE! Instead of enjoying our vacation, we ended up having to go to a local laundry mat to clean our clothes. Not to mention upon coming home my nephew finds a bed bug on one of his bags. Can you imagine the hell we've been through? It's terrible! To top it off, my niece's friend gets rushed to the ER yesterday due to these bed bugs biting her all over her body. She was sent home with topical and oral medication. Refer to the photos! I'm severely disappointed with the lack of accountability of the manager and its property. My sister tried speaking to a staff member today to follow up and she hung up on my sister after claiming someone would call her today to get this settled. We are planning to file a complaint and a report to the local health department. We are concerned that other people may encounter the same problem. Please beware!

We had a nice stay at this Holiday Inn Express when visiting Crater Lake…read more This is a standard hotel with nice sized rooms. Our room was clean and had a small fridge and microwave. The fridge was handy as there were many grocery stores in the area to buy snacks and drinks. We used the indoor hot tub and pool during our visit. Both were great! The towels were fully stocked and the pool and hot tub were very clean. The complimentary breakfast was very good too. The staff worked hard to keep the food stocked when the breakfast rush arrived. My only complaint is the elevators. We took the stairs most of the time because the elevators would shake and seemed to pause for a few minutes before finally settling on the second floor to open the doors. At first we called the first elevator (on the left) "sketchy" after a few uses. We then revised the nickname to "sketchy 1" after using the elevator to the right, which we fondly named "sketchy 2." Both elevators were a little scary so we just used the stairs. Other than that we had a wonderful time at this Holiday Inn Express.

Can't say enough good things about Cynthia! I don't know if she's the manager, the night manager,…read moreor what, but she is absolutely the best. And if she's not the manager or the night manager, she should be! I booked this hotel on my way through Oregon through the IHG app. I like the IHG group of hotels and I had no issues with this hotel it's exactly what you would expect from IHG hotels and Holiday Inn Express. But will really set this place apart was, again, Cynthia! When I showed up she was friendly and courteous. There were other people waiting to check in and she handled all of our tasks professionally and deftly, I wasn't waiting for very long! Then, there was an issue with my room and Cynthia was able to accommodate me getting into a different room. Then I made a mistake with my key card and Cynthia helped me out with the most wonderful attitude. And finally helped me get settled into my room for the night. Checking into hotel can be stressful, especially when there's something that goes wrong, and especially when you make a mistake with misplacing your key card. Cynthia took all the stress out of that situation and really helped me out. The breakfast in the morning was a little limited, but the server was very friendly and helpful! So again, this hotel is great, but the star of the show here is definitely Cynthia!

Their wait staff is terrible. We had a 2:30 reservation. When we got there we said we would wait…read morefor a. Window seat. She said she would come get us in 10 or 20 minutes which she never did. When I asked what happened 45 minutes later as we waited she became combative. Told me I couldn't expect a window tabke on Memorial Day when she just told us we could get one if we waited ten or 20 minutes. She was ridiculous, telling me there were no window tanked available, when I had a reservation AND waited per her instructions. It ruined my husband's birthday. The host there was rude and condescending when we just wanted the table we reserved and waited for. Wish I had gotten her name, but we just left pissed off. You know what? Maybe don't put a child there? With no manners. It's not the first time it's happened to us either. It's a bad look for LOW and it ruined my husband's birthday for no reason. She told us 10 to 20 minutes. Then she was pissed that we wanted the table we reserved. Were are disappointed because we are locals who go there all the time. What utter bullshit. That host cost you money. I hope you at least talk to the person. She has a bad attitude and we did not. I guess she was freaked out because it was busy? Whatever it was, she was inappropriate and ruined our day. Will start going to Harriman's or the Running Y. They are decent and respectful to people. Christ! Do something. Thank you!

The lake itself is beautiful, and my 2-year-old had a great time swimming and playing on the beach…read more Unfortunately, the resort and restaurant experience left a lot to be desired. To be fair, this was one of the busiest weekends I've ever seen there. As a business owner myself, I understand that on extremely busy days things don't always go as planned, and because of that I was willing to overlook quite a bit. We stayed in Chipmunk Condo Cabin #3. The cabin had a musty smell and a very small bathroom. The beach area was great for families, and my daughter absolutely loved it. The biggest issue was the food and customer service. Around 2 PM on our first day, we stopped to get pizza for lunch while waiting for our cabin and found out they were already sold out. Since there aren't many nearby dining options, I stopped by the lodge around 6:45 PM to specifically ask when they stopped seating guests. The two younger employees seemed annoyed and unsure but eventually told me the last seating would be at 7:45 PM. I explained that I was traveling with my wife, a 2-year-old, and a 3-month-old, and that driving an hour to Ashland or Klamath Falls for dinner wasn't ideal. We hurried back to the cabin, got ready, and returned around 7:35 PM, only to be immediately told they couldn't seat us because they were too busy and had a large party. My question was simple: Why wasn't I told that when I specifically came in earlier to ask? Had they explained the situation, I would have gladly come sooner. After asking to speak with a manager, who never actually came out, we were suddenly able to be seated. Once inside, there were several empty tables available, which made the whole situation even more confusing. Our server seemed annoyed from the moment we sat down. We decided to order our food to go instead of dining in, and even that seemed to bother him. When I politely provided feedback about the miscommunication, his response was essentially, "Well, we got you seated, didn't we?" That completely missed the point. The issue wasn't whether we eventually got a table. The issue was being given incorrect information and then nearly being turned away despite arriving before the stated seating cutoff. The next morning, we discovered mice had chewed through snacks we had left on the kitchen counter overnight. There are no cabinets available to store food. When I reported it, the manager apologized and explained that even the cabin she lives in on-site has mice because they're in the forest. While that explanation makes sense, it didn't make my wife feel any better with a 3-month-old baby sleeping in the cabin. The second day, pizza was available for lunch and was actually very good. The older gentleman working there was friendly and helpful. Unfortunately, when we returned around 6 PM for dinner, pizza was sold out again. My wife then tried ordering dinner to go from the lodge and was given a completely different takeout menu that excluded many of the better dinner options, including items we had ordered to go the night before. When she asked if she could order from the regular dinner menu, she was told absolutely not. The inconsistency made no sense. At that point, we'd had enough. Between the restaurant issues, the mice, and the overall lack of customer service, we decided to cut our trip short and leave a day early. The lake and beach are beautiful and have the potential to make this a great family destination. Unfortunately, poor communication, inconsistent service, restaurant issues, and mice in the cabins overshadowed what could have been a wonderful stay. Mice may be part of being in the woods, but regular preventative pest control inside the cabins would go a long way toward making guests feel more comfortable.

This hotel has my total gratitude ! I fell ill on a trip and ended up at the best western for 3…read morenights instead of 1, they were so amazing and kind and and....... First rate folks at this hotel, I would recommend this place over anyone else in town! Thank you best western! Peace be with you all Sherri Annkin

This hotel is amazing. The staff were so friendly and accommodating the spoiled my my kids. The…read moreroom was clean and comfortable. Breakfast was great! The pool was perfect! For July. Only think keeping it from 5 stars....it only has one EV charger. Now the charger wasn't working our last night (we were so happy to have gotten the charger the last night since we drive so far) but the staff fixed it...then we noticed again at midnight that it stopped charging again and chose to let it go due to it being so late.... but woke up to my car fully charged! They must of went and checked in the middle of the night.

We were on our way to California to see my mom for Mother's Day. We stopped to see our son. We were…read morein a motor home. No plans. We found this place. We have been staying at KOAs ever since on our way up the coast home. Such a great experience.

This is a great small park with excellent service and everything you could ask for and more. Mature…read moretrees, 2 dog parks (very well kept), nice restrooms with showers, playgrounds, pool, and store. As far as the Midges here in the summer, it is what it is. The staff can't do anything about them, and you just need to manage, or don't come this time of the year. Very close to shopping, restaurants, and downtown Klamath Falls. A little over an hour to Crater Lake.

This place is amazing. Luanne is the best. It may look old from the outaide bit the inside looks…read morelike a normal home and very clean. Thanks Luanne, God bless you and see you next year again.

1 story motel w 1 step to get in. Convenient location near Burney Falls and Lassen…read more Walking distance to some restaurants and Grocery Outlet. We appreciated that our room was cool in temperature upon checking in even when it was a warm day but perhaps it was because I told them when I would check in. We stayed in the 2 bedroom (king, 2 twin beds) unit. It was fairly quiet except that you can hear the occasional shower/toilet usage from the neighbors. Clean unit. No frills, but has mini fridge and microwave. Comfortable beds.

Excellent service! We took the ride from Medford airport to Ashland. It was smooth, comfortable,…read moreand hassle-free. The driver (James) was friendly, professional, and the vehicle was clean and well-maintained. The whole experience was easy and reliable. I would definitely use this company again and highly recommend them to anyone needing transportation.

Very communicative punctual and safe for a little lady like me…read more Would recommend and use service again!