Great service and good advice given when I had a question about caring for a pair of my shoes at…read morehome. Friendly owner who takes pride in his work and the long running family business.

Ah, your very own shoe cobbler--now that's a rare and wonderful connection! It's amazing to have…read moresomeone skilled who can breathe new life into your favorite pair of shoes. I bet they keep your footwear in perfect shape. Do you enjoy the craftsmanship, or perhaps have a pair of shoes with a story behind them?

I brought my 2 pair of loafers in. I was told I had to pay upfront $50. I asked how long it would…read morebe and the women at the desk said one week. I called in one week and she said " Did you get a text?" I said no . She said well when you get a text that's when they are done. I said you promised a week and she insisted she did not!! She insisted she said 10 days or more.Continued to argue on the phone until I said fine I'm not arguing with you about it. I won't be back I should've read the reviews. I questioned the work and she said if you hadn't worn down the heel he wouldn't have had to build it up again.

DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I…read moretrusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend

Extraordinary attention to detail. Superior service. The best in the 585. Very impressed with the…read morestaff and their concern for the clients.

Came in for a purifying back scrub with Madison. I was welcomed by the front desk and given…read moreinstructions on what to do. They had a nice changing area with robes and sandals and a nice lounge room. Madison promptly met me and walked me through the whole process and made sure I was comfortable and the temperature of the products were to my liking. I'll be back again!

I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

World-class customer service. This guy does not miss. Only orthopedic certified shoe technician in…read moreRochester. 65+ years family business. Need I say more? - Matt K.

There are few companies that provide such excellent customer service that make me want to write…read moreabout it. Redwing is one of those companies and the Redwing store in Southtown Plaza is a shining example of incredible customer service. I have purchased several pairs of Redwings and enjoy my experience every time I go to the Southtown Store. Craig is a sales consultant there who has helped me find the perfect shoes each time. In addition to great sales service, they provide free cleaning and service for your boots to help maintain your investment. If you're going to purchase a pair of shoes or boots, make sure you stop by Redwing at Southtown first. They make it worth your time.

I do not know what's going on in this store these days I have been shopping here for years! High…read morequality products every purchase I have made. My low rating comes from a newer sales associate. I asked for my boot a 9.5 w and he brought me out a 9.5 reg and a 9w stating they run big... My gut said walking into this place in Redwings boots 9.5wide I should be leaving with the same size...the sales guy a younger man gave an attitude of come on you won't even try so I did my foot wouldn't even come close to making it... I handed the boots back and stated nope these won't do. I said no twice and he just got pushy stating look at this toe! Look are you sure.... I said No again and he started in again when I raised my voice and f bombed how many effing times do you have to hear the word No! He got all defensive and said I only heard it twice. This individual became more insistent I didn't think you saying no would be that big of a deal! Listen those boots have to go on my feet and worn for 8-16 hours a day not his I walked out no boots purchased! Money was not a issue yesterday service was! Good boots in a harsh stress laden environment mean everything ! But guess what so does service!!

I came in with a small dance shoe problem and he actually was able to fix it right then and there…read more I was expecting to drop shoes off and have to come back in a week! (Again this was a small problem and something needed to be popped in) Irish dancers, he's familiar with fixing our dance shoes! But the real reason I wanted to write a yelp review was because of how kind Jimmie was! I walked in. I smelled leather, kind of nostalgic, and had a wonderful conversation with him. Highly recommend! I know exactly where to go if I ever need anything regarding shoes again

I was in and out in less than 5 minutes. He immediately added a couple holes in my leather belt and…read morewas lovely. He didn't charge for it either. So I will definitely be coming here again to get some shoes repaired. Definitely recommend.