Horrible facility! Neglectful and limited staff. Don't…read moreleave a loved on there! So sad we had to learn the hard way.

This is by far the worst assisted living facility. The director (Beverly) is rude, unfriendly and…read morecouldn't care less about the residents or the families. The director of nursing is horrific and when questioned gets defensive. The residents are dirty, with food all over themselves and are left in their pajamas all day and can sit for hours unattended. The management lies about everything. Never bring your loved ones here!

My father was a resident at Anthology of Farmington for 3 1/2 years. When my family and I searched…read morefor a place for him to live, we looked for a place where he would be safe as well as somewhere that was warm and welcoming. We liked Anthology for these reasons and felt that it would be a good place for him to live and call his home. My dad seemed reasonably happy at Anthology, and he enjoyed being involved in some of the daily activities. As family members, we particularly liked the front desk staff, who were always very friendly and helpful. However, we did have some issues along the way. Communication was difficult as we often had difficulty getting in contact with the right people or having our calls returned. We also had issues with his bracelet occasionally not working, especially when he fell and the emergency button didn't work. Staff members throughout the facility changed many times, and there always seemed to be a shortage of employees. The biggest issue came when there was an incident at a local restaurant with my dad and he ended up in the ICU for 8 days and passed away. I called Anthology the day of the incident to let them know that he was in the hospital and wouldn't be returning that evening. One of the nurses from Anthology called the day after to find out what happened. Besides the initial call the day after the incident, not one person from Anthology called us during that whole 8 day period to see how he was doing. After he passed away, no one from Anthology called or sent a card to express their condolences. I want to specifically point out our disappointment with the Executive Director at that time. When I talked to her about our disappointment with Anthology, she couldn't have been more insensitive, and she showed no empathy whatsoever. Instead, she just focused on eating her lunch in front of me at her desk. She commented on how maybe they didn't realize how bad my dad was or how someone should have called, but honestly, she should have been the one to call. She was the Executive Director, and our family communicated with her on multiple occasions. She knew my dad well. He talked about her often and always referred to her as his friend. The restaurant where the incident happened called several times, the local police department called several times, but we heard nothing from the place where he lived and called his home for 3 & 1/2 years. We learned from this incident that Anthology of Farmington is really not a place to call home but instead is just a business that does not care for its residents. It is a place where elderly people live, they pass away, and their apartment is then filled with someone new. Residents are just a number there. Anthology needs to realize that the people living there are real people, with real families and real emotions. We thought that our dad was living in that warm and welcoming place we had hoped for but Anthology proved to us that this was not the case. Also, beware of the reviews on their website as they are cherry picked.

Extremely clean. Excellent food. The staff , tho are absolutely out of the world ! The appreciate…read morethe residents, but absolutely love their pets.

I went to Touchpoints at Farmington for physical therapy on my upper spine after trying several…read moreother providers . I was immediately impressed with the knowledge of my therapist ( Jessica ) and her ability to zero in on my particular condition . She carefully reviewed my doctor's report and discussed her specialized approach to assist me . The resulting therapy has resulted in significant improvement in both my pain and mobility. Over my weeks of therapy she continuous and carefully assessed my improvement and communicated that to me . I am completely pleased with Touchpoints and it's P.T. unit as well as all of its staff that I experienced . I strongly recommend this facility with hesitation Al L. , patient

I was a patient at Touchpoints at Farmington for the past three months. I came for short term…read morerehabilitation after a major heart surgery. I have went through a lot of ups and down and it was hard to be able to comprehend everything at once. When you leave the hospital you think you will go home but sometimes things get thrown your way that you can't control. I was very happy with the monitoring of the heart failure nurse, Anna and therapy department: Scott and Dave. I had a lot of positive experiences. The staff at the facility was working with me very closely. I know I could not have done it by myself. I am happy to finally be returning home after a long stay however I greatly appreciate all the help and support provided to me by the staff and management at the facility. I will miss seeing the staff at the facility. I would like to return and visit the staff in the future.

I have recently had several people at Avon Health Center for a short term of care. The most recent…read moreperson left there on 3/18/19. Her last day of being there I requested a measure of additional comfort which required an additional piece of equipment. It would have been easy to just say, "we'll try". I mean really, what more could you ask for? But, these nurses made it happen within the hour and it really made a difference in the patient's comfort. All the care I have experienced at Avon HC has been wonderful an I would recommend it this place to anyone.

Arden Courts of Avon is an excellent choice if you are searching for a caring, supportive, and safe…read moreplace for a loved one suffering from dementia. I visited a number of care facilities in my quest to find the best place for my family member, and Arden Courts of Avon truly stood out as the best. They provide a warm, caring and beautifully appointed environment that's as close as possible to home - but with all the safeguards necessary for memory care patients.

We are so fortunate to have found Arden Courts of Avon. Both my brother and I live out of state…read moreand needed a place for our mom to call home. With round the clock care, a safe and clean environment, loving caregivers, and daily activities, we found comfort in knowing she is happy and safe. Family and friends are welcomed and encouraged to visit anytime. We take comfort in knowing that during the Covid-19 pandemic, while we are unable to visit, we can still video chat and get updates from the staff. We not only found a home for our mother but a caring and supportive staff that we now consider family.

Moved my family member in and couldn't be happier with the team and facility. The staff and Prime…read moredoctors group have been great to work with and the care is top notch.

I sing at Assisted Living and Retirement Homes throughout the State and see through that experience…read moreThe Residence to be a place of loving and caring. The staff obviously consider their jobs are important and I see that in the demeanor of the residents. Of course I only interact with the residents and staff for an hour or so but I have been doing these shows for long enough to know when residents are feeling loved or not. Kudos to The Residence at Brookside. Jeff

I reached out for my uncle (I'm the closest relative) and they were so informative and…read morecompassionate. They offered me a lot of options and the owner came to explain their services, costs, and answered my follow up calls, everytime, at any hour. He even gave me a bunch of resources and information that weren't even for his company.

From the owner: Homewatch CareGivers® believes good care should not interfere with your quality of life. We deliver…read morethe compassionate care our clients need to help complete day-to-day activities while still maintaining a healthy dose of independence. Services available 24/7

I contacted this company during February 2015 when I suddenly needed to find transportation for my…read moreindependent-living but temporarily wheelchair bound elderly mother to her doctor's office for an appointment. I live thousands of miles away and needed the help for my mother that very week. The wonderful people at this company responded immediately, dispatching their professionals to meet my mother and conducting a thorough site survey to ensure they could deliver on the services I requested. My mother found them charming, too. When the appointment day came they arrived early and got my mother successfully to and from the doctor's office without any problem whatsoever. They really saved me and my mother got the help she needed and was back on her feet again soon. I would definitely use them again for transportation or any of the other services they offer. Thank goodness companies like this exist today for those of us who are remote from aging parents.

From the owner: Home Instead provides senior home care services in West Hartford, CT. Services include: Respite…read morecare, Assisting Elders with Memory difficulties, Outpatient care, Short-term recovery, Veteran care, Elderly companionship, Seniors transportation, medication reminders, doctors appointments, live-in companions.. Call (860)236-5995 for your free senior home care assessment. Our Service Area: Hartford, West Hartford, East Hartford, Bloomfield, Avon, Farmington, Simsbury, West Simsbury, Bristol , Unionville, Canton, Collinsville, Granby, West Granby, East Granby, North Granby, Suffield, West Suffield, Windsor, East Windsor, South Windsor, Windsor Locks, Glastonbury, Manchester