I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

Incredible!! I live in Maine and my mom is in the hospital in NYC. Stephanie has treated me like…read morefamily advocating for mom to find the proper PT facility. I will be hiring these AMAZING ladies to take care of mom when she returns home. BRAVO!!!

Wasn't too sure about this at first, but I can personally attest that they provide personal care at…read morea different level, Hannah & Audrick were quick to answer my questions & reassured me that my aunt were in capable hands And showed me that they really care about their patients!10/10 would recommend! Thanks again! Keep up the great work

We are so pleased with the service we received from By Your Side Home Health Services. It is so…read morehard to trust others with your loved ones, but not if you get a HHA from this company. This company exemplifies professionalism and exhibits compassion for their patients and family members. We are so thankful to have received an amazing HHA from this company. Thank you again for the amazing work you do!

I would like to express my gratitude for the exceptional care and support provided by Jonathan…read moreJones, Director of Residential Services at the Center for Hope Hospice. From the beginning, he went above and beyond to ensure my mom's transition into residency was as smooth and stress-free as possible-both personally and financially. He secured her placement as quickly as we needed and made an overwhelming process feel manageable. His compassion and dedication were clear in every interaction and still remain so. What stood out the most was his responsiveness. He returned every phone call promptly, answered questions with patience and clarity, and made sure I felt informed and supported. His professionalism and genuine care made a world of difference for my mom and my family. I highly recommend him and Center For Hope to any family navigating this challenging journey.

My deepest appreciation to the Hope Center. I feel so blessed to have found them. My brother Billy…read morekept saying the world just needs to love one and other. I will be eternally grateful to each and every one of the staff for tending to Billy with kindness, respect and yes, love. An additional thanks to Fran who was so supportive to my family and who said the most beautiful prayer I've ever heard at my brother's bedside. I have never experienced this amount of kindness and understanding anywhere, they make certain that everyone receives the care comfort and love and support to make a difficult time easier. The Hope House is a blessing, of which I will always be thankful for. Lisa

I used homeside to take care of my father and mother when they required hospice service. I had…read morenothing but great service and support from everyone on the team. They took a lot off my shoulders during very trying times. They also provided me with frequent feedback and they were always there to support me with everything necessary to make my parents comfortable in their trying moments. I would definitely recommend them for anyone needing hospice services for their family members.

Fundamental issues with execution of services and lack of communication among all parts of the…read moreorganization. I found it to be a difficult environment to thrive in and it would not be my top recommendation. Lack of training and guidance. Also compensation is on the lower end for the field.

Note: This not a review of the complete Calvary Hospital service portfolio, which also includes a…read moresocial work aspect. Few people give thought to dying and death. Most people probably vaguely plan to pass away peacefully at home, perhaps surrounded by loved ones. But this isn't possible sometimes. For such times, an inpatient hospice facility can handle end-of-life transitions peacefully and respectfully -- for the most part. Calvary Hospital is one of the larger hospice providers in the New York City area. ArchCare operates the 18-room Dawn Greene Hospice under the banner of Calvary Hospital, at the Mary Manning Walsh Home, a nursing home in the Upper East Side. The Hospice is on the 15th Floor. Patients may expect to suffer a few frustrations: - Patient records may not transfer smoothly from previous healthcare providers. - The food is not good. The hot water could be a little hotter. - Patients may be discouraged by staff from using the in-room bathrooms, and asked instead to use underpads or bedside commodes. - Patients may be discouraged by staff from leaving their beds. - Some weekend staff seem less responsive and responsible than most weekday staff. Many of these limitations are understandable. Hospices are designed, staffed, and funded for palliative care; not emergency care, not curative care, not assisted living. That said, staff could be better trained in wound care. The duration of a patient's stay at a hospice may be anyone's guess. The balancing act between the incredible resilience and tragic frailty of the human condition can be unknowable. The one surprise of our experience here was that they asked us to remove our loved one on the same day as death. This hospice, as with most, apparently does not have a morgue, and must comply with health mandates. Do have concrete plans for a funeral home or mortuary as your loved one enters a hospice. Visitor Logistics: - The best way to reach Dawn Greene Hospice is via mass transit, as on-street parking is scarce and nearby parking garages are expensive. However, parking websites / apps may provide coupons for nearby parking garages. - Consider making restaurant reservations or using Yelp's Waitlist feature early if there is a possibility of eating dinner in the area -- the best nearby restaurants do fill up early. - Visitor check-in / check-out is handled by the nursing home. - There is VPN-friendly Wi-Fi. Ask for the password at the front desk. - A patient shower room by Elevator Bank A serves as a makeshift visitor bathroom. (Each patient room has its own bathroom, but with a non-lockable door.) - The Family Lounge is a comfortable room, with a television, circular conference table, individual lounge-style chairs, a loveseat sofa (i.e., seats two), a refrigerator with freezer, a microwave, a K-cup coffee / tea maker, and a cold water and ice dispenser. Weekly meal menus for patients are posted here, as is the meal delivery schedule. - As a reminder, items placed in the refrigerator / freezer must be labeled. - During the Covid-19 quarantine, visitors in the Family Lounge are asked to keep their masks on and stay 6 feet apart. - There are no accommodations for visitors who wish the spend the night with their loved ones, other than the cushioned in-room lounge chair and whatever footrest can be found. This is typical of most inpatient facilities. Overall: Despite some misgivings, Dawn Greene Hospice does a good job overall in providing an important service that meets most patient, family, and visitor needs. We don't live in a perfect world; better treatment would require significantly greater systemic investment, or deeper pockets for private nursing services. I am grateful that this hospice made the last days of our loved one more comfortable than they would have otherwise been.

I received a call 30 minutes before my mother passed away. I'd been given no warning that she was…read moreso close to passing -- in fact, just three days before I was told it could be "weeks" and the day before I was told absolutely nothing different. I did not have enough time to get there and she died with no family or friends to hold her hand. 30 minutes after they called, she was dead. Either they did not check on her or were so unfamiliar with the signs of death that they did not know she was dying until it was too late. I trusted the Dawn Greene hospice. That was a mistake.

Visiting Angels was there when I really needed them. I can't praise my mom's caregiver Nannette…read moreenough. She gave my mom her independence back & treated her with such respect & kindness. It can be difficult convincing someone that they need an aide so I liked to refer to Nannette as her assistant. I can honestly say that she made my mom's life much better.

From the owner: Family owned and operated home care agency offering quality, compassionate home care with…read moreexperienced NJ state certified Home Health Aides. For additional reviews, please be sure to also click the section "Reviews that are not currently recommended" (shaded in light gray color).

Mr Jonathan Jones the facility manager is truly a gentleman, very helpful…read moreIn your time of need, also very knowledgeable; so much willing to assist you! This facility is run like a family business, you always find all the help you need. He is a good man! I feel so much at ease bringing my mom there. Mr Nelson W Hernandez

We've recently been faced with the difficult decision of putting our mom into hospice care. We were…read moreput at ease from the minute we walked in the door. The place itself is so beautiful, clean, and quiet. The director, Jonathan was extremely helpful and professional. He answered all our questions and helped us with paperwork. He was very kind and assured us our mom would have the best care. The nursing staff is top tier, always there and providing much comfort to mom and us. This is a wonderful place and we are grateful for all the care.

my grandma is a resident currently at new vista i had the pleasure of meeting one of the activity…read moreaids, Z he was funny, friendly, and made my grandma feel at home.

This facility is Best in Class. They really care about their residents and staff. How many times…read morecan you witness an Administrator who really knows and cares for his residents! He takes the time to know them by name and spends the time to do so!! That is someone who really cares! He only hires best in class staff. You can rest knowing this facility is caring for your loved one.. PA