1. Bergen Home Care & Nursing

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    Hackensack, NJ

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    Bergen Home Care & Nursing

    3.3 (3 reviews)

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    Amedisys Home Health Care

    Amedisys Home Health Care

    1.4(20 reviews)
    0.2 mi

    I am deeply disappointed by my experience with Amedisys, and I feel it's important to share this to…read morehelp other families navigating end-of-life care. My mother is currently under their hospice services in a nursing home, and she made it very clear to me that she did not want to spend her final days there--she wanted to come home to be surrounded by family in a peaceful, familiar environment. We had everything in place: a new hospice provider ready to support us and a certified nursing assistant (CNA) lined up for her care at home, specifically for when she becomes unresponsive with no fluid or food intake during her last days. However, the hospice case worker from Amedisys strongly discouraged this move and influenced my siblings to keep Mom in the nursing home, even though it went against her stated wishes. When I asked why she was advising against something that would bring our family more comfort, she didn't offer a clear explanation. She emphasized that Mom was "comfortable" there, but this was only a short-term arrangement since we initially lacked the resources to bring her home--Mom had no other option then and adapted as best she could. Once our plan was ready, the case worker continued to push back. I directly asked what specific care Mom would receive in the nursing home that couldn't be provided at home, given that she will soon be unresponsive, with a full-time catheter, no fluid or food intake, and only basic needs like repositioning every few hours and medication. The case worker couldn't give a concrete answer--it came down to general statements without details. It seems this may have been motivated by financial considerations, as changing providers would mean Amedisys no longer billing for her care. This approach felt more focused on business interests than on the emotional needs of families or the patient's preferences. What kind of hospice prioritizes its own processes over what could provide the most peace in a loved one's final days? This doesn't feel like truly compassionate care--it's more like a service that overlooks family dynamics, and it has strained our relationships at a challenging time. If you're looking into Amedisys, I suggest considering other options. Choose providers that genuinely focus on patients and families above all else. I wouldn't recommend them. It's truly sad that my siblings agreed with this decision, leading Mom to spend her final days in a place she specifically said she didn't want to be.

    Highly Irresponsible and lazy bunch of people. No co-ordination between team members. Make high…read morepromises, deliver nothing.

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    Bergen Home Care & Nursing - homehealthcare - Updated September 2026

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