I went in and Ashley was very nice to me, she understood I had a disability and accommodated me…read morewith a chair so i could get a loan. The process was quick and easy. I would highly recommend Advance America and quick loan needs.

I got a title loan from them amd here almost 3.5 years later still regret it.. my loan was paid in…read morefull Dec30 2024 and they said I should receive my title in 2-3 weeks.. ok great.. well, 3 weeks pass, a month, 2 months 3 months no title im on the phone with them they give me the run around saying they didn't have it main office did and called 4 months 5 months and im calling no return calls til 7 months later they kinda started working with me. I moved back to LA 165 miles away and told me I had to come in and sign a lien release so I drove the 165mi get there Woops the managers not here she's 5 hours away and she didnt sign it so they got her on the phone she said to show my ID she'll sign it and mail it or she could email me andi sign it and send back... well she gets back the next week I call and she said I had to bring my ID then sign it she couldn't mail or email it as she clearly stated. NOW they lost my title and they want me to drive once more 165milea to sign the paper and bring to the tax office so I cam file for a lost title because they dont obviously want to have to pay for it but if they didn't lose it they would still have to sign the lien release and bring to the tax accessors officen anyway. They are rude, unprofessional, non-curtious dont return calls and lazy. I should not have to do anything other than sign the paper stating the loan was paid in full amd that I did back in Dec of 2024 they refuse to work with me do their part and to this day has not admitted to losing my title they avoid it at all cost so im going to make one last call tomorrow to them amd if the same bull gets thrown at me in going straight to the state of Mississippi attorney generals office and file a formal complaint followed by a civil suit and they could also possibly face felony theft charges by refusing to get me my title and im going to push it and even involve my great uncle who is a federal judge in new orleans. For the record each round trip to Gulfport back to LA cost around $150 that's just fuel, and food not including time missed from work or a babysitter.... put MTL reviews in your browser and just read what people has to say feon thwir experience dealing with them

Needless to say the entire title loan industry is a rip off, and i cant express the amount of…read moredisdain i have for this PARTICULAR spot. Lies upon lies after repossessing my sisters van, about calls not made and charges they arent responsible for, and 1180 dollars later...only 82 was applied to the principal. Ill pay it off as fast as possible and never again darken the doorstep. Kathleen never even looked me in the eye as i was paying, never said thank you and in a most condescending way told me to have a good day. 0 stars. Never again

I'm always waiting on the first or other days for about 20 minutes to 30 minutes. No ar pass road…read moreon the first I have one teller and the atm is not working. It's always something. I been with this bank for 20 years. I'm very disappointed.

Stopped by to take cash out of an ATM; however, only a drive up ATM is available (went inside but…read moretellerline was too long). Nice office and location but only giving a 4 star rating due to the lack of a walk up or lobby ATM.

Christine was very friendly and helpful. Would recommend them to anyone for the financial need. The…read moreother girls were nice also.

This is the worst bank I've ever dealt with. They are so incredibly security uptight and will make…read moreyou come into a branch to verify identity even after you are approved to open an account. It doesn't matter if the bank is 30+ miles from where you live. In my wife's case, immediately after she was approved for checking, they restricted access to her account. No online access, and they even had the audacity to reject her direct deposit for TWO MONTHS. We couldn't even access it by ATM. Calls to customer service, after waiting on hold for some time and escalating to supervisors, were never returned. Then they started charging monthly fees, and after a couple months they successfully managed to steal our opening deposit. STAY AWAY FROM THIS BANK FOR REAL. They are absolutely horrible, and the FDIC really should shut them down for fraud.

With decades of banking experience I urge everyone to use caution banking with HW. On the surface…read morethe staff is nice and friendly however bank policies can be excessive and unacceptable. If you value access to your own money I would avoid this bank