I ordered a pair of shoes online and they had a defect and cant be worn, I have contacted them via email, text, and IG and no one responded for over a week, then I got a message that I could exchange and then I was ghosted. The customer service at the moment is trash. I'm not sure why they dont respond or extend their customer service. I would love a resolution!!! read more

I genuinely love this boutique. I also SWEAR by their heels. Love Love Love!!! I bought 2 strap up heels about 4 years ago and they still look brand new. read more

The employees were SO HELPFUL! Not pushy at all and pointed me the right way for the type of items I was looking for

I wish I could say something about the service, but there was no service. One girl was so busy on her phone talking to her boyfriend and the other one was just on her phone texting. It's a shame because they have such cute dresses and the pricing is reasonable. But the girls that are working there are killing the place. read more

I returned my dress and absolutely no one will respond to anything regarding how I can exchange it or get my credit or a refund I have sent dozens of emails and none of the phone numbers work!!! read more

I purchased the Aria gold sandals and wore them twice and the back strap broke, I was told by the store to bring in to the store for a return. I bought the broken sandals to the store like they requested and was told the owner would reach out to me.... The owner never reached out and my texts and emails have gone unanswered. The customer service is non existent and the quality of their merchandise is cheap/flimsy. read more

Best place for some quick shopping. Always the best options for all occasions. Came in today looking for a dress and Michelle was incredibly helpful. Thank you!! read more

I love this boutique ! I have been coming here for years all the way from Pembroke Pines. Paulina is amazing ! She is very helpful. Every time I come in she helps me find the right outfit for every occasion! Although, Alx has gone up in prices, I know that COVID has played a major Role in this issue. Hoping for some sales soon! :) read more

Michelle is a literal sweetheart and all the clothes are very good quality. I definitely recommend coming to this boutique. They have a variety of clothes with different styles. read more

Gabi helped out immediately and brought my ideas to life with the amazing selection. ALX GETS MY 5 stars!

If I could leave zero stars I would. I purchased a dress from them and they sent me a completely different color dress than what I ordered. I specially ordered from them because I thought they had the color I wanted. It was like pulling teeth to get anyone to respond to my calls or emails. I finally was given the managers number and she admitted it was a mistake on their website and offered me either a refund or store credit. I opted for the refund and was clear I wanted to be refunded for the dress and the $14.95 shipping since they sent me something I did not order. It took over 4 weeks for a refund and that was only because I sent a bunch of texts and they only refunded me for the dress. I have submitted a PayPal claim for the shipping cost. I would steer clear from this company. I have never had such a more customer service experience and wasted to much time and it was all their fault and are still not making it right. read more

Their clothes run small, The girls working there drag the clothes through the floor when they are walking back and forth, putting them away. The fitting room floors are so dirty. There's so much dust around the store... read more

If I could give zero stars I would. I ordered a sweatsuit two weeks before Christmas, and have yet to receive it. I have tried using the website's messenger service, emailed, and called and left voicemails several times. NO ONE WILL ANSWER or has gotten back to me. I am so upset. I may contact better business bureau for further action. read more

Cute little boutique in the heart of kendall. Lots of options and affordable prices! Great customer services and clean store. read more

ALX Couture Boutique - Sunglasses. - Women's Clothing Near Me - Miami, Florida

My recent experience at ALX left me extremely disappointed. I've been a customer for years (even remember when they had the store on SW 8st). I liked the store so much and spoke so highly of them, that a friend thought to buy me a gift card to ALX for my birthday. It took a little over a year for me to get around to using the gift card, as I hadn't had any special occasions come up but fast forward to last week, I went to buy a dress (that cost $140) and tried to use the gift card ($60) and then pay the difference. Upon presenting the gift card at the checkout counter, I was met with incredulity from the cashier who claimed that they were unable to honor the gift card due to having moved to a new system. After pushing back at the notion of a store not honoring their own gift card, she agreed to speak to the owner (Alexandra) and get back to me. Several days went by and nothing. I called again and spoke to Roxy who again said she would speak to the owner and get back to me... nothing. I tried one last time re-explaining the situation and they just stated the owner said she would not honor it because it was purchased too long ago. I asked if the owner could call me so I can explain to her the situation but she never called. I am not going to keep fighting with them over $60, but they did lose a longtime customer and I think everyone should know of their deceptive practices to not honor their own gift cards. It was purchased a year and a half before I tried to use it (they didn't even try to look to see when it was purchased - since they got a new system). No communication was ever sent to me regarding them no longer accepting previously purchased gift cards (but I do get their spam mail everyday). In addition, Florida Law Statute § 501.95 governs on the issue and states "a gift certificate purchased or credit memo issued in this state may not have an expiration date, expiration period, or any type of postsale charge or fee imposed on the gift certificate or credit memo....". I would not in good conscience recommend this store to anyone. The many one star reviews left lately should show that they don't care about their customers. I plan to tell as many people as possible about my extremely negative experience and this store's deceptive practices. read more

The best boutique in Miami! They have amazing finds you can't find anywhere. The girls style you and are super helpful! They are for every type of style read more

Do Not order anything from this website. My order was lost in mail and when I called them they told me that when it is sent to the post office it is out of their hands. I never received the item! Awful customer service and practice. SAVE YOUR MONEY DO NOT SHOP WITH THEM! read more

I tried to give this store another shot and it was just as disappointing as the first time. They started putting everything away 1 HOUR before closing. They do not say anything about no refunds when you checkout and do not even give you a receipt. I was rushed to purchase a dress because they were dying to close an hour early under the impression I could return it. Then when i went to return it they said they don't take returns. This place is absolute trash. Do not come here. read more

At some point in your life you begin to outgrow places like Forever 21 and H&M for your everyday clothing. ALX is the perfect place to find a nice (and unique) outfit without completely breaking the bank. Their hours are convenient (such as being open on Sundays at 8), and the staff is always helpful. They are also larger than most boutiques in the area. While ALX stores usually do not advertise specials in store, if you follow their Instagram you'll be surprised at the deals they have! You're almost guaranteed to find something everywhere you go. This location (there are 2) is in the shopping center where iHOP is (across Flanigan's) read more

ALX Couture Boutique - Women's Clothing Near Me - Miami, Florida

This boutique is fantastic! It's a one stop shop for all of your fashion needs from head to toe !!!! Amazing customer service , and organization!!! the stylist are very hands on and attentive to anything we needed ! Thank you !!!! Best Boutique we've been to !!! read more

Whenever I have to shop for special events I have to check out the local boutiques and I've been wanting to try ALX for a while. So yesterday 4/19 I tried it for the first time and I found a lot of nice outfits. The only down side is that I asked the sales clerk if there was going to be a sale going on the following day because I bought a good close to two hundred some of clothes(to some that's a lot) the clerk said there wouldn't be a sale but right as I long into social media the next day 4/20 they were having a 50% off the ENTIRE store. I didn't like to see that because of could've saved money and bought more clothes. So my friend and I went back that day when they had the sale going on and Antoine and Marcel or Marcela was VERY VERY helpful and being able to accommodate us That made everything better #ReturningCustomer read more

It's 7:30pm on a Wednesday and the store is closed. It says it's supposed to be open until 8:30pm. What are the actual store hours???

I absolutely love the clothes here, they're gorgeous and I always buy from this store, half of my closet is filled from clothes from here. The customer service tho?? terrible. Its just bratty teenage girls who are super mean no matter how nice you are to them. They just make you feel judged and if they even say a nice thing it sounds so incredibly forced. I love shopping here but I really dislike the employees. read more

This store has some of the cutest clothes. The first time I went, I was helped by a very friendly and helpful girl. I wish I could remember her name. She helped me pick outfits for a friend's birthday party I was going to. I did not like them very much, but I'm glad she was able to assist me with whatever I needed. I ended up getting a dark green velvet dress. Also, I found cute, nude wedges that you can tie around your leg. The second time around I experienced the same thing with the same girl because we recognized each other. I was looking for an outfit to a concert. I had no luck finding anything except for a long sleeved, pink crop top. Overall, the store has good clothes and shoes, and friendly assistance. I don't mind coming back here. read more

Such a disappointment! I have been shopping in ALX since before they opened in Kendall. Unfortunately, I will never spend a dime in there. I bought a cuff bracelet on Wednesday. The employee bagged it for me. The next day I went to take it out of their store bag and the beads were coming off the bracelet. I called on Friday afternoon, the employee said she would ask the manager to see what could be done. (I was not looking for money back but possibly exchange it or get store credit.) She came back on the phone and said sorry jewelry is final sale. The bracelet was $18 and I did not even get to take t out the back without it being damaged. There was NO customer service at all. Disgusting! read more

Now THIS is THE BOUTIQUE of kendall. Amazing staff they love to help out and give some great advice if you're looking for something specific. I ALWAYS manage to find something that fits perfectly, not like every other boutique only made for double D humongous fake butt 'miami mamis'. It's great, it's my go-to when I'm looking for an outfit to go out, or for a nice dinner. Their bikinis are adorable as well. You don't have to break your bank shopping here and their returns policy is clear. 10/10 love ALX, shop here if you wanna look faB. read more

I ordered a two-piece set over a month ago. I have been trying to get into contact with someone to see what was going on, and without a response or explanation, ALX Couture just cancelled my order. Do not risk ordering something for anything important from this store. Awful customer service. read more

My go-to boutique for ANY occasion! Alexandria is a helpful and chic stylist! Oh, and I love her show line, the "Aria" sandal is a must-have for all Miami girls. read more

Keila was amazing and super helpful in helping me find the right outfit! Love the store

I'm absolutely in love with ALX! I always find what I am looking for and the employees are always super helpful. I can always count on finding what I need here read more

Around this time of year i always procrastinate in buying my holiday outfits. i found the time on this past Saturday to go shopping for myself and not for everyone else on my list. I live close by to ALX Couture and i thought i would stop by because i had seen a dress I really liked on instagram. When i got there i asked one of the girls if they still had the dress that they had posted and she looked for it and said that they no longer had it in stock. So i started to look for other options, Luckily there was another girl there that offered to help me, she was super nice and made me feel welcome. She helped me find options and i was telling her about the dress that they had posted and she went right to it and helped me get my size off the rack ( so they did have the dress i was looking for). The girl that was helping me i found out later on was the owners sister; she was there visiting and was working harder then any of the employees (with the exception of the manager and the girl at the cashier who was handling all of the customers very well). i will for sure be returning and crossing my fingers that the owners sister is there (: read more

I am writing this review after SEVERAL visits to this boutique. The service was disappointing every single time. I was not ever acknowledged during a couple of my visits. Mind you, they were not busy at all ... AND ... I lingered and browsed for quite a while, giving them ample opportunity to improve this low rating. Every time, the employees were either too busy talking on the phone or to each other. It seems that the employees are too young and too inexperienced; they lack professionalism. Based on the service (or lack thereof), this would have been a one-star review, but, since the store is always clean, neat, and organized, I am giving 2 stars. Although this is not an expensive boutique, I find that the prices are a bit higher than the level of quality. read more

Nice selection of merchandise but the customer service at the Kendall location is bar far the worst I've ever encountered. Only one employee in the store to do it alllll. After waiting for appx. 35 minutes to be helped, "manager" was unable to solve my issue and promised to call me the next day. Never heard from her. A few days later I called to follow-up on the issue the "manager" (a different one) also promised to call me back and again, no call back. Very unprofessional!!! read more

Love this place, everyone is always friendly, good sales, and cute clothes. It's my go to boutique, I would recommend anyone to shop here.

Jackie was super helpful in helping my find a dress for an event! The store is great and has so much variety! Excited to continue to shop with them! Love it! read more

Everytime I go here, I have had a bad experience... first off the employees are very unprofessional. Always either chatting, eating, texting, or gossiping. Second of all, they did not make my exchange easy. They assumed the dress was "worn" just because it didn't have a tag, when in the FIRST PLACE THEY SOLD IT TO ME WITHOUT THE TAG. They even had to look the price up. The girl didn't bother to check if it had the little hole where they put the tag before telling me if I had worn it I could not exchange it. At this point all of the employees had to come around the register to see what was going on, instead of just one employee handling the situation. I had my receipt and after I gave it to her she told someone else to double check the date.... when it says it right there on the receipt.... then I was asked once AGAIN if it was used... when it clearly was in perfect condition. I didn't even bother to look around because of how bad my experience was. I left very uncomfortable and dreading to go back again just to use the store credit. The only reason I give it two stars is because the store is clean and organized. Taking my business elsewhere. read more

Alot of super cute options and decent prices. Its in a good location. Super cute styles.

Went to their 8th street location, and was welcomed warmly, they were really helpfully in finding me a body suit! Thanks!

Absolutely love this store!! They have the cutest and hottest clothing the whole year around! Highly recommend

Melanie was so friendly and provided superior customer service. It is refreshing to have that in the retail industry. It allows for a better shopping experience. read more