Ordered a couch from Keeks Design on 5/24/26. We get a call last week that our delivery window would be the next day. Both of us have very busy schedules and had to reschedule to a time when we would be home. They said they could not guarantee a specific day and time but would schedule it for a few days out so WE could have more time to move around our schedules to accommodate THEM. The truck comes today and our couch is just... Not on the truck. No answers. No phone number to call other than their main line (which is closed today). No compensation for our time. Just "we will need to reschedule for another day." But hey at least we're not being charged a redelivery fee. Complete incompetence. read more

I purchased an expensive wine cabinet from Wine Enthusiast and they hired them to deliver it to my home. AM Home Delivery is the worst company to work with on scheduling. You give them times you are available and then they send a random date and time that does not comply. After numerous failed attempts, I cancelled the order and requested a full refund. I pity any consumer that gets stuck dealing with this terrible company. I gave up. read more

Significant damage to our steps and threshold while delivering a refrigerator. They denied doing the damage even though we watched and heard it happen. The employees were extremely careless, unskilled, dishonest, and disrespectful. Will avoid doing business in the future with anyone who uses this delivery service. read more

I am generally a balanced reviewer, and often include the good with the bad. In this case, I am ashamed for AM Home Delivery. After tipping the Delivery Team (MARVIN (EMJR) & ANGEL DIAZ (EMJR)) $100/each in hopes of encouraging professionalism & decency, they DESTROYED the carpet and drywall damage, in my 2,000sqft brand new home and executive rental. Without regard for the walls also severely damaged the drywall in the house. When filing a complaint about the experience, was asked to: 1. Go to a notary and pay to notarize a letter. 2. Obtain 4 bids for the work to fix the issues. This alone takes weeks and 4 meetings with contractors and all BEFORE fixing the carpet and drywall. While occupied with tenants. 3. Submit the notarized document, photos, bids and wait to hear if they too will be sending a contractor out to bid. All this to "possibly" have a resolution... for an issue caused by this company. I no longer even care about the $1,500 I have to spend to fix it all... I am more disgusted with the principle. I'd normally offer photos but it doesn't appear possible. read more

I am still waiting on my Samsung LGTopWasherMachine. I cannot believe the people who are setting this thing up It is a horrible thing to be waiting on something for A freaking month and half.i hate the way this is going.$Ihave spent going to the laundromat is ridiculous.$76is coming out of my account every week and haven't received s ....yet I am pissed off at this moment .Yall need to do something different and learn how to communicate with people. Work hard for my money.Can you just leave it on the front porch at this point...Very very unprofessional behavior and I am not happy.paid $289 for it to be deliverred from Charlotte, North Carolina to Spartanburg, South Carolina.Very disappointed. read more

I would strongly caution anyone considering AM Home Trucking. During a washer and dryer delivery to my home, their driver handled the appliance with complete disregard for my property. The unit was slammed directly into a piece of furniture, breaking it on impact. Instead of correcting the situation carefully, the driver backed up and managed to slam into a wall-mounted item, knocking a limited edition wallflower off the wall and breaking it as well. This wasn't some unavoidable accident. It was careless handling, twice, inside my home. I immediately documented everything and submitted a claim with full photos, item values, and a clear account of what happened. The total damage came out to $696 for two items that cannot be repaired and must be replaced. What's worse than the damage itself is how they handled it after. I followed their process, sent everything requested, and then... nothing. No meaningful updates. No resolution. No accountability. Just silence. At this point, it's not just about the damage. It's about a company that doesn't take responsibility when their employees damage a customer's home. If you value your belongings, I would think twice before letting this company bring anything through your door. read more

AM Home Delivery shipped our new fridge from AJ Madison on the East Coast, to us in Flagstaff, Arizona. They picked it up the day after we bought it online. They sent us the tracking info, and it was delivered without delay, in pristine condition. They removed the packing material and moved it into our kitchen. We had read some other reviews and know that not everyone had a good experience with them, but ours couldn't have been better or completed in shorter time. Despite strong winter storms, our fridge made it to us safety, on time, and with excellent communication. Thanks! read more

Because of all the bad reviews, I thought my experience would be doomed. However, to my surprise, things were great. I want to give a big shout-out to silbestre, angel and David - I thought they would just deliver it to my doorstep but they brought it very nicely inside and were extremely efficient. 10/10 read more

AM Delivery is bad. Today was the second delivery scheduled, but it didn't happen Both delivery men told me the same thing. It's too high, too wide; they need three men. They are playing me, thinking I'm not smart enough to know they can angle the appliance and get it in on a dolly. I told them that one person delivered the old refrigerator. I tell them they can bring it in on an angle with a dolly and turn it sideways instead of the full 30-inch front. I do not believe they want to do the job...just get paid for driving over to Asheville from Charlotte. This is the second failed delivery. read more

AM Home Delivery is the flakiest company I have dealt with in a long time. They were supposed to install a wall oven for me and made me pay before they would make an appointment. They made the appointment and did not show up. I called 3 times to set up another date and each time they have me a 2 day window and a promise to phone before they came. They never phoned and never came. Each time I spoke with a representative for information I was told they would research the issue and call me back. I never received a call back from them, ever. Finally, I just requested a return of my money - I am waiting to see if it shows up. I would never use this company in the future. Flaky, flaky, flaky. read more

I can see why their ratings are so so low. I had delivery set up for over a month scheduled for 8/13/24. On 8/13/24 I received a text and call at 330 PM stating I needed to reply by 4PM for delivery on 8/14/24. I called and they told me it was too late, that my order was pulled and I would now be placed on next week for delivery... It didn't matter that I took off an entire day for this. I was told a manager would call me to correct this issue on 8/13/24, still no call. I called again 8/14/24 only to be blamed and deemed as my fault since I didn't answer when they texted or called at 330 PM zero resolution offered. I asked again for a route manager to call me still waiting....... read more

AM Home Delivery/Trucking is a completely unresponsive company, who in my case, caused significant damage to our house when delivering a Rocco fridge. Unfortunately, I cannot recommend a Rocco fridge either, in fact, I'd warn anyone to be quite careful if buying one. To be clear - their fridge has worked very well, is aesthetically great, and is far better than other wine/beverage fridges we have owned. But their delivery partner, AM Home Delivery/Trucking, is a disaster. While AM Home Delivery is separate from Rocco, this is Rocco's partner and key supplier and they bear some responsibility for delivery. In my case, AM Home hit my front porch with their delivery truck. We were not home at the time, but all of this was captured on our Ring Doorbell. After hitting our porch, the drivers then "cleaned up the evidence" and removed the broken pieces of fascia, ceiling planks, and gutter. I can only think in an effort to hope that we wouldn't notice the damage?!? After jumping through all of the hoops on the AM Trucking website, getting repair estimates, sending in all of the requested information, photos, copies of the Ring doorbell videos, etc. - NOTHING but silence. No returned emails, no return phone calls. I reached out directly to Rocco to see if they could intercede on our behalf and while Rocco's customer service was quite responsive, their efforts were completely ineffective as well. For a company who touts "Every detail matters", they should pay attention to their train wreck partner for delivery. Buyer beware. Great product, but if getting it into your house causes significant damage and cost to repair - I would not buy it and will never buy one again. And if anything you're buying is delivered by AM Home Delivery/Trucking, I would think twice or request a different delivery option. read more

Not that these guys need another 1 star review, but I'll add my voice to the chorus. First, they notified me that I needed to pay a $450 'small truck fee' to deliver my new couch (which had free delivery), because supposedly they couldn't get a big truck up our hill. They would not listen when I told them full-size trucks came up here all the time; talking to them was futile. So we decided to have it delivered to a friend who lived down the hill and drive it up ourselves. I got a confirmation email from AM delivery saying the couch would be here between 10 and 2 on Thursday, so I reserved a cargo van from uHaul, blocked off my Thursday, and went about my business. Then I got a surprise call on Monday morning -- I was in the middle of a tournament an hour from my home -- saying the couch was being delivered RIGHT THEN. And if I wasn't ready they'd need to charge me a redelivery fee. So I spent the ENTIRE rest of my day dealing with it, having to cancel afternoon clients, get a last-minute truck rental etc. These guys stink. read more

I received my delivery early this morning. I specifically told the agent who set up delivery it was a 1 flight walk up. They asked me how many stairs and said it wouldn't be a problem. The drivers arrived and refused to bring the merchandise up the stairs. So after arguing with the driver and AM home delivery, my wife, who was crying, told them to leave it in the garage. I now have 2 pieces of furniture that I cannot get up the stairs. They did offer me white glove service for $150 which they said included set up and garbage removal. At no point did they say the drivers wouldn't bring it upstairs. They made my wife extremely upset, obviously. I called the office and they said they received my complaint and the manager will definitely call me back.......I am still waiting. DO NOT USE THIS COMPANY. Note: I was not nice to their office or the driver but I feel it was justified. read more

DO NOT USE THEM. If I could give them NO stars I would. They delivered a refrigerator to my home and the driver hit a power line. I had to pay $618 to have an electrician come out to fix. The driver took pictures of it, then when I submitted a claim to them they denied and said I never indicated it on the signature. The thing about it is...I DID indicate on the signature page. Anyway, it's off to small claims court. read more

The delivery was postponed without any notice. Until I called them, they refused to deliver. I have to cancel the order and pay the restock fee. read more

Total garbage company. I gave them all of the information they needed to schedule me for a day that works on their next round of deliveries. They ignored it, scheduling me for one of the mere two days a week I cannot get out of the office. Now I'm getting pushed out yet another week and they "cannot guarantee" I'll be scheduled for a day of the week I can receive it. Tell me...what good does it do to knowingly schedule people for when they can't accept delivery? Do we really want to waste each other's time?? Do they really want to waste a delivery slot like that??? No one at this place seems to care. The people who answer the phone are pointless empty vessels whose best they can do is "email the manager". I am completely lost as to why anyone would use this company to delivery luxury goods. read more

I am frankly not surprised by the majority of negative reviews for a freight delivery company. Outside of Room & Board, I have almost never had a good experience with these companies. Either the delivery dates are missed/significantly delayed, the service paid for is not ultimately rendered, and/or the delivery itself causes damage to the home. Despite others' experience, mine was excellent. The AM called/emailed/texted within three days of my item arriving in the local warehouse to schedule delivery for the next business day. The delivery window was between 1-5pm and the drivers actually called slightly early. I purchased the white glove delivery service as I live on the third floor of a walk-up, but the two delivery men handled everything well without so much as brushing up against a wall. It's likely that a customer's ultimate experience is almost entirely dependent on the delivery crew they're interacting with at the final point of service. Based on other reviews, perhaps I was lucky, but my experience with AM was pretty great. read more

I'm posting this review to give people hope. After stressing out for a week while waiting for my couch per these Yelp reviews, I had a very successful delivery. On my scheduled delivery date, I was notified via automated phone call that my truck was an hour away. About 30 mins later, one of the drivers called to tell me they were running a bit early and to see if that worked for me. It did, they showed up, unboxed and brought my sofa inside, and placed it in my living room. They were very nice and were in and out quickly. My only complaint was that since I didn't pay for "white glove delivery", they left this HUGE box in my driveway. It took forever to break down and now I have to get rid of the cardboard. Definitely not idea. Despite the terrible reviews, I think you can get lucky with this company. Just keep your fingers crossed. Good luck! read more

Seriously? If I've ever had a worse experience with a delivery company I can't remember when. They say they'll be there between one and five or 130 and 530 and they half hour earlier but that isn't the biggest issue. I paid for white glove delivery, which was supposed to include delivery into the home, removal of the boxes and installation of the appliances. I don't even know where to begin, but I'll just say bad bad bad! The Delivery truck came Monday to deliver the microwave however, they forgot to put the microwave on the truck. So when they got to my home, it wasn't there. The first delivery of the dishwasher and the range and the microwave I found out that the microwave wasn't the kind I thought it was. The delivery man man installed the dishwasher. Thank God it doesn't leak!! But the installer got his greasy handprints all over my newly painted white cabinets! Then the man who was installing and hooking up my gas range had no idea how to hook it up. Now mind you, this is gas!! He had the gauge on the wrong end of the hose. He had no idea what he was doing. Fortunately we could not hook it up. I do believe that was a God moment so that our house wouldn't explode in flames. We finally had our contractor send his plumber to our home. He was able to hook it up correctly so that our home wouldn't explode. I finally have all my appliances. Anyone reading this should be where. If a company that you're buying from is using a.m. delivery beware. That's all I can say. Just beware. Absolutely horrific experience. read more

Here's the "white glove delivery" / concierge services you pay for with this company. On the 3rd delivery attempt (the first two times they didn't bring the right Dolly), they left my Smeg stove in the middle of my kitchen, unassembled and uninstalled. The three workers spoke enough english to protest having to bring the stove up 14 stairs (which we paid extra for) and then protested bringing in the house. They were so unpleasant to me that I cried when they left my house. Now we have to have to hire someone to come assemble the stove and install it. read more

AM Home Delivery - "White glove / concierge delivery service" left stove unassembled and uninstalled in the middle of our kitchen. - Couriers & Delivery Services Near Me - New Brunswick, New Jersey

I don't understand how the reviews of these jokers is this high. Must be because Yelp requires a minimum of 1 star. I ordered stuff from a reputable vendor, then when AM sat on my materials for a month, my vendor (who offers GREAT customer service) told me "Yeah, we have a ton of problems with AM" Absolutely the worst of the worst. If the CEO ended up in the same place as the guy from United Health, no one would be surprised. If you see these guys on the delivery ticket, just cancel the order and start over. You will probably save yourself a month of hassle. read more

on March 1st, 2024 - AM Home Delivery refused to deliver my order I paid for in full! This is illegal and I had to call the police. Now, I've had to escalate it and have my legal team step in to deal with this illegal company. Do not do business with AM Home Delivery. read more

AM Home Delivery - Cops arresting the employee - Couriers & Delivery Services Near Me - New Brunswick, New Jersey

AM Home Delivery & Trucking is the third party that delivered a couch we ordered online. After delivery, there was a fresh, deep 8 foot long scratch across our hardwood floor, directly underneath where they left our package. But AM Home Delivery assures us they had nothing to do with it... read more

The worst shipping company ever. They won't give you specific dates just a range and then never deliver within that range. When you call to talk to someone they just make up BS excuses as to why they can't give you information. They suck, and their customer service sucks...stay away from! read more

Horrible, Horrible, horrible, horrible, horrible, i give horrible stars for this company... Did I mention it is an absolutely horrible company for home delivery? ?? I even offered to pay to have my delivery expedited with another company, but i will be better off talking to a CHAIR than talking to their customer service as they just say that they will mark the delivery as urgent (even though it had been marked as urgent twice a couple of days earlier yet their system doesn't even show it is urgent!!!)... you cannot talk to anybody who can help, their CService just keeps reading from a computer script, no actual dates, location, someone that can help phone number - nothing... it is literally like talking to a chair and expecting some sort of support... I will NEVER AGAIN allow any of my purchases to be handled by AM Home delivery. read more

They adjusted dates and times to meet my needs. Delivery was made on time and professionally.

AM Transportation Logistics Inc. is a horrible company to use. You give less than 24 hours notice and will only deliver during working hours. So, the customer has to lose a full day's pay to wait for a delivery. I paid an extra $175 for their AM White Glove Service and their workers left the trash at my home. The delivery was on Wednesday, November 13, 2024, and the trash is still in front of my home on Friday, November 15, 2024 at 10:12 PM. I called their office on Wednesday, November 13, 2024, with no resolution. I should receive a credit for your company not fulfilling the terms of the service agreement. read more

Amazon uses this company. They delivered our 75 inch TV via white glove service. They refused to set it up on my shelf and asked me if I wanted it back in the box. I guess they use the white gloves to see if there's any dust on the box after they put it back in there. Lol. They told us they would set it up over the phone and then they wouldn't. We tried to Then lift it up and put it on the shelf and we broke her screen. They are worthless. They told us they would be glad to help but their boss wouldn't let them because they didn't have enough time. They have an F rating on BBB. read more

I've been waiting to receive my couch now a month and a half after the delivery date, 4 different times I've tried to get it delivered and they've canceled. I live on a military installation and the one time I finally get a driver they send someone that's not even a US citizen so I can't receive it again. Gave them the benefit of the doubt, they told me I would get my couch this week Tuesday-Wednesday and they would send a US citizen, it's now Thursday and still no couch. I'm on orders and will be leaving end of this week and now I'm being told it will get delivered next Tuesday. Customer service is alright but whoever plans the deliveries should probably step it up. read more

This company was chosen by Afa stores.com to deliver my end table and coffee table. According to tracking my order arrived in Denver at the delivery terminal on Jan 5th. I have been told for 3 weeks that our delivery would be this coming wednesday and that they would call me to arrange a time but still nothing. I do not recommend this company and they need to be shut down. Furthermore this company is not even Bbb accredited. Shame on Am Trucking Home Delivery read more

I saw some bad reviews (I would have to guess were largely due to miscommunication) and was nervous but they did a GREAT job & we couldn't have been happier. read more

I will actively never again make a purchase from a vendor who uses this shipper. In this case I bought appliances from AJ Madison. AM Home Delivery failed on every front; communication, scheduling, follow up, etc. I ultimately canceled and will find a better option. It doesn't matter how good your prices and customer service are as a business if your shipping partner doesn't deliver. Literally does not deliver! read more

I ordered an Italian fridge (SMEG) from Appliances Connection that no other vendors had in stock - and was definitely worried when I came here to read reviews. It was a fairly expensive purchase and I was concerned that I'd made a huge mistake. I'm largely writing this review to put some people (at least the ones in Denver, anyway) at ease somewhat. The tracking for AM Home Delivery & Trucking is sporadic - that is, it showed as awaiting transit in the New Jersey warehouse for a little over a week, and then updated that it was in my city (Denver), without ever having shown as in transit. About two days after landing in Denver I received a text message with a delivery date and time (June 21, between 5.30-9.30pm). I confirmed the delivery time via the automated phone message, and I was pleased as this was one day early compared to the window provided for delivery (June 22 - July 3rd). On June 21st the tracking didn't show 'Out for Delivery'. Hesitant to unload my current fridge if the new one wasn't coming, I called AM Home Delivery and waited on hold for about half an hour. The person I spoke to was very helpful and let me know that the delivery guys were one stop away, and sure enough a half hour later I received another call that said they'd be there shortly. The guys who turned up were in a truck with a random company's magnetic logo on the side - so I believe they outsource to other operations in Colorado. The two men who arrived were friendly but did not speak much English, so we corresponded in a mix of my limited Spanish and some English. While Appliances Connection included 'white glove delivery' and haul away, they did say moving my other fridge to a different part of the house would cost extra - so you may not get haul away, even though it's specified. That being said, they brought the fridge in very carefully, set it in place, and it was in good condition - no damage to the fridge, no damage to my home - which is all you can ask for, really. As others have mentioned, I was told that they couldn't take the fridge box / packaging, which is also totally not 'white glove' (even Best Buy and Lowe's take away the rubbish), but luckily we live in a city with a 'big trash day' that will remove it from the alley for free. Certainly not 'white glove delivery', but I have my appliance on time and in one piece, so I'm happy. read more

AM Home Delivery - Our new, Italian fridge - delivered without damage from Appliances Connection / AM Home Delivery - Couriers & Delivery Services Near Me - New Brunswick, New Jersey

DO NOT HIRE THEM! ******DO NOT HIRE THEM***** Also if Appliances Connection tells you they are the shippers, ask for another shipping company! If I could give a zero-star rating, I would. They are liars and thugs! Especially Moshe and his crew. They damaged our old appliance when moving it. Damaged our new appliance when moving it. Damaged our door when they took it off the hinges (without asking I might add), then after all this, claiming they were never here and told us unless we had surveillance footage they would deny the entire experience and delivery! Oh yeah, they are top-notch and upstanding citizens huh? I cannot tell you what a bunch of liars and thugs they are! DO NOT HIRE THEM! PM me and I'll send you more pictures of the damage they didn't do! Laughable! Those saying I am a bit worried, lol, you SHOULD BE WORRIED! I paid the agreed-upon price for the new refrigerator and for the removal of the old unit AM transportation badly dented and scratched the front doors of the older Samsung unit (6-7 years old unit with a brand-new Icemaker and all the electronics were replaced just last month). AM Transportation came to my home removed the old unit and damaged it beyond the point of being able to sell it for the agreed-upon $300 even sent them the receipt! While here, the AM Transportation team had me sign what I thought was a receipt request but turned out to be a disclaimer saying there was no damage done to my property (Bait and switch) My front door now needs professional repair (estimates attached) Moshe at AM Transportation told me that I would have to produce a surveillance tape to prove that his people damaged my property and apparently they told him they never touched my old refrigerator or my front door, which is a complete non-truth. I don't have a surveillance system or any recording to prove what they did, but I am an honest person and have much better things to do than create false appliance/home claims. And, why would I pay the extra $29.99 for removal if I didn't want it removed? That is a ridiculous statement from Moshe at AM. AND MOST IMPORTANTLY FILM THEM IS YOU DO HIRE THEM! A bunch of liars!! I am hiring an attorney to sue both AM and Appliances Connection. Worst experience EVER! read more

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Wow where do I even start with these people? This is truly a series of the worst customer service experiences of my entire life. My fiancé and myself got the confirmation that they had received the bookshelf on 7/23/25. They confirmed a delivery date WITHOUT asking us for 7/31/25. My fiancé called and got ahold of someone who said we'd get another email with a different day (supposedly the following Tuesday) and nobody ever contact us. I called again the following week twice and got the same garbage from two different customer service agents in the same week. My fiancé is a physican and I am a neuroscientist - we cannot take time off to receive a delivery. We requested the delivery be done on a M/W/S/S, but each time we called (mostly me, twice a week), we got the runaround that someone will contact us, someone will contact us. Only after the 6th phone call did someone bother to tell us that our address is not on the route for M/W and they can only deliver T/Tr. That is just asinine - you are a delivery company and this is your LITERAL JOB. This went on and on - we had to get the company that we bought the bookcase from to contact someone with at least a smidge of competence in this company to schedule a delivery date. We called them again and were told that if we could not find a delivery date before the end of the week we would be charged a storage fee. The employees, one woman in particular whose name escapes me, were horribly rude to us. We are understandably angry at the runaround they are giving us, but to sass a customer on the phone is unacceptable - that woman should be fired. She got to the point that she recognized the order number and stopped trying to help us entirely. We finally got the bookshelf delivered on 8/23/25 - 30 days after they received it. Shoutout to Joe at AM who actually go this scheduled in 3 days and got us a weekend day that worked for us. That was not without its problems. I called to change the phone number associated with the order to my fiancé's so that the driver could contact the appropriate number since I was not available. Despite confirming that twice on the phone, they still called me while I was out of town and could not answer my phone. When I called the number back, the driver was also rude to me as to why I did not pick up the phone. Nor did he bother to ring the doorbell - he just called and said "I'm here." The only positive part of this experience is that it is over. The amount of stress, nonsense, and utter incompetence we have had to deal with for a month is unbelievable. If I find out I ever have to deal with these morons ever again, I will cancel my order immediately. read more

UPDATED Review of AM Home Delivery 4-5-24: I have been in contact with Robert from AM. He originally sounded like someone that was going to facilitate a quick resolution of the situation, especially after I volunteered to pay to have "my appliances" picked up from their SLC, Utah facility. After a few weeks, I think I was just getting the runaround and am no closer to getting my appliances. I am now advised that AM's legal counsel has advised Robert not to release my appliances to me. I have asked to be put in touch with that legal counsel but apparently my request needs to be approved by someone before the information can be shared. Things seem to be going downhill and I reaffirm my thoughts about this company and its reliability. Will update further as soon as something new happens. read more

Robert, please contact me or have your team contact me to resolve the damages to my home. I will be happy to update my review after a resolution. I live in a condominium. The upstairs unit purchased a dryer with a steamer which requires a water line to be installed. The company the appliance was purchased from used AM trucking to deliver and install the appliance. When AM trucking came to install the dryer, the technician did not turn the water off prior to installing the water line. The technician broke the water line while performing the installation leading to catastrophic amounts of water. The water came into my unit creating heavy loss and very unpleasant living conditions. I had an adjuster come out to my home and inspect the damages so I could provide AM trucking with an estimate to accompany the claim. AM trucking claims has been contacted by both parties. I have emailed them three seperate times, called multiple times with no answer and left a couple voice mails. This morning I got ahold of someone at the claims extension. As soon as I mentioned emails I was placed on an immediate hold following the line disconnecting shortly after. I called back two times immediately and got the voicemail both times. I need to fix the damages in my home. Please contact me and let's take care of this. read more

The AM Delivery was horrible and not in accordance with the 'White Glove' service I paid for. I made several attempts to receive a refund or substantial adjustment , presenting documented proof of payment for 'White Glove' Service, what White Glove includes according to the AM website, and photos of the debris left behind. The delivery men were rude and not the least bit careful, banging the new furniture into the doorway, etc. AM even told my credit card company the delivery was in accordance with the contract WHICH IT WAS NOT. Evidently, AM does not honor the extra payment for 'White Glove' service once its paid for. Unfortunately the company has no pride in its workers or honoring a contract. read more

DO NOT USE! Just like everyone else on here, I had a horrible experience with this company. First attempt - they showed up without any notice or confirmation of delivery. The driver who called was rude and annoyed to find out that we were not home and hung up on me. When I called to speak to someone at their corporate office to reschedule, they tried to charge me a rescheduling fee, to which I fought and won. Second attempt - confirmed a time slot for Tuesday between 4pm-8pm. The driver calls me at 2pm and says he's here for the delivery. I informed him that the delivery window was 4pm-8pm and that I was working until then. He then got an attitude and told me I had two choices. Either call corporate and reschedule and pay a fee or he would just drop the package, a $5,000 couch, on my front lawn. I called corporate to complain and no one including the route manager Sasha was willing to assist. By the time I got home, I found my packages, laying in my front yard. I also had two emails from Sasha. The first was an email asking me to sign an LOA, relinquishing liability of the driver for leaving my package(s) outside. WHICH a I NEVER SIGNED OFF ON. And two a picture of the items left on my lawn with a note stating that "since they didn't receive a response from me, the driver just left the items on my lawn." WORST COMPANY EVER read more