Actually found James here on Yelp (a first for me) - and noting the other reviews used him for a…read moresmall job of replacement of our house pressure Watts valve. He did a fine job and was timely, etc. He will def, be our go-to plumber....

My mom is clueless about house repairs and I'm no help either, so when she had some leaky…read morethingamajig in her house, I called James for help. He worked his magic and fixed it without "discovering" new expensive problems like some repairmen have tried to do. We haven't had any problems since. Highly recommended.

Jamie and his crew were amazing! They did all the plumbing in our new home!…read more They were patient, responsible, knowledgeable, reliable, honest, skilled and kind! Loved working with them and highly recommend them in the future!

Great local plumbing company! They bring the personal touch to your needs and ensure that they meet…read moreyour needs. You can always reach someone on one of their phones and if you happen to need to leave a message they respond quickly. Do not hesitate to call them and become a regular because they will take great care of you.

After a very frustrating experience with another local plumber, I called Richard's... and am so…read morehappy I did! They are reliable, courteous, and skilled! Thank you!

I'm writing this review, without having received any service. I simply made a phone call, and am…read morewriting to provide impressions. I called to get an estimate on a sump pump exam and replacement, and they noted that they are only handling "emergency requests". I asked for anything in the next year, and they said that COVID was leading to problems, recommending that I call around. They noted very clearly that they were not free. The number listed on Yelp was incorrect. The business representative was clear that "they" are not available. He didn't know the reps and added that Matt, the primary owner, was injured. If you are looking for an estimate, keep in mind that it appears that they are having staffing / operational challenges.

We had to call Ken and Chris for an emergency call. They showed up right away to help fix our well…read morepump in the rain!! They were very knowledgeable and thorough. Always nice to support locally. I would recommend to anyone!

We have been using this company for several years. I have never had a problem getting a hold of…read morethem. Someone usually comes out that day or the next depending on the issue. They just came and installed my faucet the day before thanksgiving after I had new countertops installed. They've also corrected other plumbers screw ups. Which is why I stopped heading towards Hamp and decided to give my business locally.

Doris Day and Rock Hudson appeared in several movies together. Pillow Talk is the movie that is the…read moreaspirational model for every romcom since. Doris Day sang Que Sera Sera in at least 3 movies. Did she ever sing this song in a movie in which Rock Hudson also appeared? Question 2 Can anyone help me rewrite Que Sera Sera into an Italian aria for a baritone voice? I'm way ahead of myself here. I called Pickering Plumbers everyday for the last 10 days. Day 3 I started humming QSS while waiting for them to return my call. Day 5 I sang it aloud. Day 7 I sang it through gritted teeth. Day 9 I went outside and faced the approximate direction of their shop on Main Street in Amherst. I believe more could be done. I would like to transpose QSS into an Italian aria for a baritone. Perhaps this will get their notice because 10 days of phone calls ain't done shit.

Doesn't do anything right. If you want something done wrong, call Brenton Pickering. He installed…read morenew piping and a water heater for me... but not really, because nothing was to code. An inspector called out no straps and no relief valve. He came back to "fix" it and then wrapped the heater in straps, YES! BUT NOT SECURED TO ANYTHING. SO USELESS JUST FOR SHOW. Omg, sure he does plumbing, just not to any recognized building standard.

I had a radiator that was leaking water into the basement from a joint. I called Bill because of…read morehis positive reviews and he came over, disconnected it, seemed confused, went for a part, returned, and finally left, promising to return the next day. He left the radiator disconnected and even left one of his tools behind so I was sure he'd return. He never came back, and never called back, even after I called him several times and left polite messages over the course of the next week. I even let him off the hook, like "hey, no problem if you don't know how to fix this one, but can you tell me what you did so I can tell someone else?" No response. Ghosted me. Bill was a nice guy, and he did succeed in stopping the leak, in the sense that he disconnected the radiator. But I still have this problem unfixed and it's getting cold. I just had it looked at by someone from Richard's and they seemed baffled by how he left it. They said fixing it from how it is now will be "a project" - and said "he didn't leave you with much [pipe to reconnect]." This was not a good experience and I can't recommend Bill's services. I am disappointed since he had generally positive reviews and I didn't see this coming. (I will note, though, that someone else described a similar "ghosting" experience with him in one of the "not currently recommended" reviews. Wish I'd seen it before.)

I hate calling plumbers. My experience has generally been the kind of experience that some women…read morereport with mechanics: they come, the don't really fix the problem, they charge a huge amount, and later I discover that the problem had an easier fix. Which I guess in one way is good because it's forced me, as a new homeowner, to learn more about how the plumbing works. But I recently had a problem that required more knowledge and tools than I had at my disposal, and I was under a time crunch to fix the problem (truth be told, what plumbing issues don't we need solved in a hurry?) and I made the dreaded call. But this time I did the wise thing and put out a call for help on Facebook, and three people recommended Bill. As they should have. He came out on a snow day, the same morning I called, was quick, and charged a nominal fee. The neighborhood loves him, apparently. I'm sold.

We called with a septic system emergency. While they were initially helpful and polite, they…read moreultimately forgot about the job, and us, entirely; on Saturday night they promised they would be out the next (Sunday) morning, but neither called nor showed. When we called to ask what was going on they had no idea who we were, then blamed the situation on, 'a little mix up '. They did not apologize once, nor could they tell us when they actually would be back to fix the issue. Perhaps Fletcher is fine for routine issues, but be wary if you have an emergency.

I was extremely pleased with the experience I had last week with both the scheduling of my call and…read morethe courteous and most knowledgeable technician that was sent to my home. He explained everything he was doing and put my mind at ease. The technician was Cody and I appreciated his politeness and manner. I wouldn't hesitate in a minute to recommend this business and their personnel. The quality of the work was impeccable and the expense of the service call was more than reasonable. Thank you again for helping us.

My father had a heating issue (I live out of state). I called in the morning and they were there…read moreearly afternoon to take care of the issue. Dillon was very professional, knowledgeable and saved the day! I am very pleased with the service and will use them again.

I had an appointment scheduled for 8 AM, I took time off of work to be at my home for a heat…read moreevaluation with possible new installation of a system and Xpress was a no-show. I've texted, I've called and nothing ..... just blown off. Horrible business etiquette!

Installed our furnace in 2017. We have had condensation back up and water issues since. Today our…read moreheat stopped working. When i asked if we should use a different product because this one failed so quickly and that the furnace has had issues from installation on with condensation...they were immediately annoyed and are now refusing to come fix it. (i think they know they screwed up) mind you i have paid every bill with them having to call them back several times. i dared asked if we got a faulty product and should we go with a different brand blower. I should have switched companies long ago. It's winter and we have no heat. That's all you need to know about this company.

Called them Thursday afternoon because my hot water heater died. They were supposed to come on…read moreFriday to look at the job to hopefully do something for me on Monday. Waited all day Friday, only to get a phone call at 3 to tell they couldn't do anything for me at least through all of next week. Left me no time to call anyone else. Very unprofessional.