Sometime April 24 I went to this facility around 3;45 pm. The front desk staff was very tactless…read moresaying they cant do the test anymore coz they are closed. She must tell in a nice way to pacify me. Gas is very expensive nowadays. I have reported this matter already but I havent received any response to my complaint. I did not get the name of the lady at the front desk. I have been to other DMG facilities but all were nice except that person. I donrt want her to lose her job but she must be reprimanded for her behavior. Thank you! The one who did the xray to my husband last April 27 was very nice.

First Time at this location. Check in was great the girl at the front desk was nice. She took me to…read morethe back waiting room and maybe waited 10 minutes. And the tech was great. Waiting room was clean. The other location San Gabriel and Monterey park is crowded, messy, long wait time. Not friendly at check in time.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two…read moreareas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

Showed up early today for my 7:15 appointment. The lobby was packed. However, the list that shows…read morehow many people are waiting demonstrated that only three people had appointments, and a dozen or more did not. I was seen within a couple of minutes of my appointment and I was on my way home five or six minutes thereafter. The phlebotomist was professional, courteous, and fast. What more could you ask for? I suppose people have reasons for showing up without an appointment but it's not a good idea.

I have walked in to try to get a blood test today,but unfortunately due to being filled with…read morecustomer in the office... they did not take any walk-investments. They gave me a phone number that I was told to make a appointment for, it was automated which was not much of a help.... the only one location provided was alhambra which is not the location my doctor refer me to.....terrible,horrible service. What kind of service is that.....

The staff at Arcadia MRI & Imaging Center are all nice. I needed a STAT Ultrasound. Celine was so…read moreaccomodating got me a appoinment right away. she was very professional. kind and understanding. I met Susy the ultrsound Technician. very Gentle and compassionate. Thank you so much!!!!

They're okay. After a CT here, I got a follow-up MRI at Hill because they could take me sooner,…read morethey sounded friendlier on the phone, and their MRI machine looked roomier than the one at Arcadia. And the people at Hill did indeed feel more caring when I went in for my scan, and their MRI machine was *huge*. I'm pretty claustrophobic and I had no problems. Hill's further from me but in the future I'd go there.

I got there 30 minutes before opening and there was already a line.... but once the doors opened,…read morethey were a very well oiled machine. the staff was courteous and the room was clean... lots of free parking, too highly recommend

I've had one too many terrible experiences at this Labcorp location…read more The older lady likes to use the largest needle to draw blood and then proceeds to lean on the armrest while she's drawing blood (which hurts!). TWICE I've had them totally skip over and NOT draw all of the requested lab tests. One was really important so I've been almost obsessively checking, calling and messaging Labcorp about it. Then I find out from my gynecologist office that it was never drawn!!!

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

Terrible experience and poor service…read more I went to my orthopedic doctor appointment today and brought the MRI CD from this DMG location with me. My orthopedic doctor told me the CD was empty and that there was no report on the disc at all. He suggested that I go back to DMG to either ask for a refund of the $15 fee or at least get a printed copy of the report. I arrived at DMG around 2 PM. Unfortunately, the staff members were not very helpful or friendly. They simply told me to sit and wait while they checked the issue. I had another appointment at 3:30 PM, so after waiting for about 30 minutes with no update, I had to go back and ask what was going on because I didn't want to miss my next appointment. They told me they were making a new CD and that I needed to give them time. I explained again that I had another appointment at 3:30 PM, but they just kept telling me to wait. Eventually, they gave me a new CD, but honestly, I didn't want to risk another problem. So I asked if I could also get a printed copy of the MRI report in case the CD still didn't work. The staff member initially told me they don't provide paper copies. I was confused because clearly they are able to send the report to my family doctor, so why can't I, as the patient, get a copy of my own report? After going to the back office, they finally gave me both a new CD and a printed copy of the report. But honestly, why is asking for my own MRI report treated like I did something wrong? I was sitting there waiting for over an hour for the CD after the MRI screening in March 2026, and ended up they gave me an empty CD? Does it make any sense?

Basically line up 15 min before it opens or come late in the afternoon…read more No one wants to be here and having to wait in line just makes it worse. Overall once it's your turn the blood drawing is quick and painless

It's crazy to see how this lab is open , only one lady in the back drawing blood , no one is at the…read morefront checking in patients,as a new patient you come in and don't know what to do ? Just sit to be asked to take a number . Saw one staff outside and she stated she is taking a break and just to sit and wait.staff drawing blood stabbed my vein

I had to come in for an MRI on my hip in my back. I had some anxiety coming in, but the guy made…read moreme feel more relaxed and at ease when it came time to actually having the MRI done. I like this place better than Kaiser. Their MRI is different. It's not as enclosed as Kaiser's so you feel like you could breathe a little bit better. You know you're not trapped. They really want you to be comfortable and I appreciate that. They gave me earplugs, a mask to wear over my eyes, they had good music playing, not only that but they check in on you often. I felt well taking care of, and I appreciate their service. I think my favorite part was that it was late at night. I didn't have to deal with any traffic at all. Love that. It is located on a fast street. When approaching, you should slow down otherwise you could end up passing it.

I had a lumbar spine MRI completed at the San Gabriel location. My doctor was upset because the…read moreradiologist hired by Prime Imaging did not include all the injury information displayed in the MRI. Thank God that Kerlan and Jobe Dr Chon is thorough and cares about reporting the proper information regarding injuries . My Doctor was able to report what he visually seen in the MRI and the Prime radiologist had to revise his initial findings. With this in mind do you really want to go to a place that doesn't properly read the images? Injury damage equals treatment and possible compensation. I wouldn't go back to Prime .

I scheduled a mammogram here. The place was very clean and the staffs were all great and courteous…read more The tech, Diane, was very professional and nice. I was in and out within 20 minutes. All is great!

I had a mammogram and ultrasound done in April 1st. To this day there's no reading yet. I was told…read morethere's not enough radiologist to read the film. I am a high risk patient and I was told I have to be checked every six months. And when you call the number nobody answers the phone. Just recording saying they're the best. Very frustrating. They advertise they are number one facility. Arcadia is an affluent community. It's a shame the service here is so bad. I can give it a zero if I could. I will never , never go back to this place. I just hope I don't get a bad diagnosis. This place is so bad. And I heard I'm not the only one complaining. Very sad. Edit : I just spoke with Leila (director) of the center. She was apologetic. I really appreciate it very much that she reached out to me. I know it's not their fault. This is the first time that this happened. I explained to her it was out of frustration but talking to her at least made me feel we as patients are able to express ourselves. Staff are actually great . The only suggestion maybe if they will accept is at least is review their advertising so it doesn't disappoint. Thank you Leila for being considerate and understanding . Truly grateful. Thank you

This office is the best for getting all our tests done.The staff is very helpful.The technicians…read moreare always considerate about the patient. I feel very comfortable when I go get my mammogram.I highly recommend this office for all womens health care.

The staff here is very kind and shows great empathy from the moment you walk in. You don't feel…read morelike a number as you do at other radiologic locations. What made my experience top notch was that I received my results within 15 minutes after my procedure. And when it comes to more sensitive situations, waiting days for results is torturous. Not here. Thankful for the warm and attentive care I received here.