First off, Apple's Technical Support associates online, on the phone or in person, are INCREDIBLE!…read moreThey are so caring and immediately take ownership of the technical issue I'd had each time I've contacted them. I was having a charging issue with my AirPods Pro 2. I work with Apple Technical Support for around an hour, and they were not able to get to the root of the issue. Their suggestion was to head over to the "Genius Bar" at one of our local Apple stores. Upon arriving I checked up since I'd made a prior appointment. I love the vibe the Apple stores have. I'm glad I'd made an appointment since the store was packed. There was a lot of students there since it's the start of school. After a 10-15-minute wait as the Genius Bar, Blake greeted me with a smile and asked me what's going on. He logged on to my service record and followed what had already occurred the prior day with the support I'd received. I asked his how long he's worked for Apple. He told me 10 years on the Genius Bar and 20 years providing Apple support. Yep, I was chatting with a genius at the Genius Bar. He clarified what was happening and which air Pod was acting up. He ran several intensive tests and at the Genuis Bar and back in the back of the store. For some reason there was a "disconnect" between one of the pods and the case causing the charging issue. He needed to send them in for repair and they'd be back in my hands in 4-5 days. Thank goodness for AppleCare. What an incredible experience with Blake and the Apple store personnel. Superior service and support are what one expects with Apple products and that's what I received.

Always great customer service from the team! The new store is clean, intuitive colorful, and brightread more

Long story short, because of a mistake in the system I was unable to add a certain promotion to my…read moreaccount that would've made a new phone I had pre-ordered free. The store manager spent hours on the phone with customer care to try to find a way to make it work. We left thinking that it had, only to see the charges show up on our bill later. After calling customer care myself, another hours-long conversation, I was told that the only way to make it seem as if I were getting that promotion would be for the store to credit my account for the amount of the phone. I went back to the store and relayed what customer care had said. The manager emailed the district manager while we were there, and I had a credit just a few days later. I really appreciate him going the extra mile and making it feel like my account was important to them.

From the owner: Switch today & enjoy America's largest 5G network.read more

Three stars at best. I needed two charging cables for the truck. The employees just sat there till…read moreI spoke to them. The display was barely half stocked. They did have one cable, which is better than nothing. This was the second AT&T store I had been to and only got one cable. I guess online is the way to go now. Happy shopping!

We were told that if we sign up for AT&T Internet, we would receive a $200 Visa card. We were told…read morethat as soon as we sign up, we received the card. It's been two weeks and we've had about 80 different promises that it would get here. Still no email saying we can claim our card. Don't fall for this hoax. We've already paid our first bill and still waiting on our Visa card. The manager even said "you could use it for date night, go have a nice dinner or whatever". They'll say anything to get you to sign up for the Internet. The Internet is a great price, but I wouldn't fall for this because you're not gonna get the visa card.